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Posts under ‘system status’

PROD Banner Critical Issue – Restart at 10 am Today 10/25/17

The PROD Banner database is experiencing a critical memory issue, so must be brought down and restarted. Please logout of any open Banner browser windows and out of Self-Service Banner. The restart will happen at 10 am today. The DBAs are actively troubleshooting and working on this issue. There may need to be subsequent restarts […]

Internet Services restored

We have received confirmation from CenturyLink that they have finished splicing our fiber and restored Internet service for all of campus. If you are still having issues, please reboot your devices and try again. There may be some slowness as all of our users are getting back on the network, so please be patient. If […]

Friday morning update on Internet Outage

CenturyLink had crews working through the night to pull in 1300 feet of replacement fiber optic cable that had been damaged. They are currently splicing and working to reconnect ASU. They have not been able to give us an estimated time for restoring our services, but they are doing everything they can to get it […]

Internet outage update

Services are partially restored. Labs, classrooms, and staff desktops are functional over a backup Internet link. Resnet and Wireless networks are still down at this time. CenturyLink is still troubleshooting the problem for the ASU campus and Charter/Spectrum. Computing Services

Networking and Internet Services restored following a brief outage

At around 4:30 PM, campus experienced an outage to networking services due to an apparent hardware error on the campus firewall. Services were restored at around 5:30 PM. Computing Services will continue to monitor the situation closely and more deeply investigate the cause of the outage. This was not a planned outage, and we sincerely apologize for […]

New Certificate for Banner INB – Installed Successfully

The new security certificate for Banner was successfully installed by our vendor tonight. Please immediately logout of Banner INB and close the browser, then open and login with a new Banner INB browser window. If any issues are reported we will post status updates to our Computing Services blog at https://blogs.adams.edu/computing As always, if you […]

Update: Certificate Error Logging into Banner

Tonight at 9 pm Banner will be unavailable for our vendor to install the new security certificate. If the issue is not resolved tomorrow morning, you can still access Banner by continuing through the warning messages. We will post any status updates to our Computing Services blog at https://blogs.adams.edu/computing As always, if you have any […]

Bandwidth upgrade complete

As of around 11:30 AM yesterday, 1/31/17, our campus bandwidth upgrade was complete. We monitored the new circuit and utilization overnight, and everything seems to be running well. Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU […]

Campus networking issues- update

As many of you are aware, we have been experiencing problems with the campus network such as extremely slow connections, and at times, outages in loading content. Computing Services has been working late into the evenings to identify and troubleshoot the issue. We continue to monitor the network closely and are working as quickly as […]

Employee Email, Home and Shared Directories are down

Computing Services is working to restore services due to an unplanned system error which has taken down employee email, and all home and shared directories. As more information is available, we will post new messages here, and will also send an email to employees once all services have been restored. We sincerely apologize for this […]

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