Entries Tagged 'Maintenance Announcements' ↓

Banner Outage Follow-up and Computing Services Maintenance for Wednesday, 12/4/19 and Thursday, 12/5/19

***Follow-up information regarding unplanned Banner outage on Tuesday, 12/3/19***

Last night at around 8:00 PM, the storage server for our campus Banner database suffered a hardware error that caused the Banner system to become unavailable. Computing Services staff responded to the outage and were able to restore services by around 10:30 PM. 

***Required maintenance tonight, Wednesday, 12/4/19, to fully repair issue***

Beginning at 8:00 PM tonight (Wednesday, 12/4), Computing Services will be performing additional maintenance that is needed to fully repair the issue that occurred last night. Although no customer-facing services are anticipated to be impacted, we wanted to keep the campus informed of the progress.

***Additional maintenance activities for Thursday, 12/5/19***

Additionally, on Thursday, 12/5, beginning at 9:00 PM, Computing Services will be performing additional maintenance on a few back-end systems to add required storage. No customer-facing services are anticipated to be impacted by this maintenance.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu.

Have a great day,

Computing Services

Banner 3rd Quarter 2019 & Regulatory Updates – Available in PROD

Good afternoon, Adams State Banner Community.

The Banner Quarter 3 updates are successfully deployed to the production environment today. The Banner Admin and Self-Service Applications are available at this time. The details on the Banner modules updated are outlined below:

Banner 8
General 8.11.2
AR 8.5.5, 8.5.6
Finance 8.12.0.3
Fin Aid 8.36, 8.37, 8.37.1
HR 8.16, 8.16.0.1 & Pos Ctrl 8.16
Student 8.18.1

Banner 8 Self-Service
Employee Self-Service 8.16

B9 Admin
Banner Access Manager (BAM) 9.3.15
Admin Common 9.3.18.1
General 9.3.15
AR 9.3.13
Finance 9.3.13
Fin Aid 9.3.17
HR 9.3.12 & Pos Ctrl 9.3.12
Student 9.3.16
AppNav 3.2.0.1

Note: the new Application Navigator has a new “Direct” search option that does not auto-fill the field once you start entering the process or object name. It requires the full seven character name, but seems to be faster than the standard search.

Computing Services thanks you for your patience and understanding for the downtime to deploy the critical Banner 3rd Quarter 2019 & Regulatory Updates to our production environment. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu
Have a great day,

Computing Services

Banner 2019 3rd Quarter & Regulatory Updates – Deploy to PROD this Saturday 11/23/19

Good evening, Adams State Banner Community.

The Banner Quarter 3 updates will be deployed to the production environment this Saturday, Nov 23rd 2019 starting at 7 am and hopefully completed by ~ 2 pm. The Banner Admin Applications will not be available during this time period. The Banner Self-Service Applications will be available, though there could be a momentary disruption in the web-services before 9 am. If there is an interruption in the web-services, then know it is temporary and please retry the service.

The details on the Banner modules updated are outlined below:

Banner 8
General 8.11.2
AR 8.5.5, 8.5.6
Finance 8.12.0.3
Fin Aid 8.36, 8.37, 8.37.1
HR 8.16, 8.16.0.1 & Pos Ctrl 8.16
Student 8.18.1

Banner 8 Self-Service
Employee Self-Service 8.16

B9 Admin
Banner Access Manager (BAM) 9.3.15
Admin Common 9.3.18.1
General 9.3.15
AR 9.3.13
Finance 9.3.13
Fin Aid 9.3.17
HR 9.3.12 & Pos Ctrl 9.3.12
Student 9.3.16
AppNav 3.2.0.1

Computing Services thanks you for your patience and understanding for the downtime to deploy the critical Banner 3rd Quarter 2019 & Regulatory Updates to our production environment. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu
Have a great day,

Computing Services

***Computing Services Maintenance for Thursday, 11/21/19***

Beginning at 9:00 PM on Thursday, 11/21, Computing Services will be installing Microsoft Windows patches to campus computers. Employees are encouraged to log off but leave their computers on when leaving work tomorrow to assist in the installation of these patches.

Also beginning at 9:00 PM, we will be performing maintenance and updates on all Windows servers. Throughout this time, users will experience intermittent outages (5-15 minutes) and brief interruptions to network services as systems reboot.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu.

Have a great day,
Computing Services

Banner PROD DB Unavailable – Sunday 11/17/19 @ 8-9 am

Good afternoon, Adams State Banner Community.

The mandatory patch to Ellucian’s most recent Critical Defect (CR-000170315) will be deployed to PROD on Sunday 11/17/19 @ 8-9 am. A message will be sent out once the patching is complete.

We appreciate your patience and understanding on the downtime to deploy this critical mandatory patch. If you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Have a great day!
Computing Services

***Computing Services Maintenance for Thursday, 11/14/19***

Beginning at 9:00 PM on Thursday, 11/14, Computing Services will be performing maintenance and updates on various back-end servers. Throughout this time, users will experience brief interruptions to network services as systems reboot.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu.

Have a great day,

Computing Services

Banner Downtime and Computing Services Maintenance for Thursday, 11/7

***Banner Downtime and Computing Services Maintenance for Thursday, 11/7/19***

The Banner production environment will be unavailable Thursday evening from 9:00 PM MST to early morning Friday, while Oracle PSU Quarter 3 updates are deployed to the PROD environment. During this time, ALL Banner services will be inaccessible, which includes Banner 9, Self-Service, Web-Services, School Services, and DegreeWorks, etc.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu.

Have a great day,

Computing Services

Computing Services Maintenance for Thursday, 10/17

***Computing Services Maintenance for Thursday, 10/17/19***

Beginning at 9:00 PM, Computing Services will be installing Microsoft patches to campus computers. Employees are encouraged to log off but leave their computers on when leaving work tomorrow to assist in the installation of these patches.

In addition, beginning at 9:30 PM and lasting roughly 1 hour, we will be installing updates to the Docker EE cluster. During this time, Banner web services will restart, possibly multiple times.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu.

Have a great day,

Computing Services

CS Maintenance for Thursday, 9/26 through Saturday 9/28

***Maintenance Activities for Thursday, 9/26/19***

Beginning at 9:00 PM, campus PCs will receive updates to Mozilla Firefox ESR and Google Chrome Enterprise. Employees are encouraged to log off, but leave their computers on when leaving work. This will assist the installation of these updates and minimize any impact.

Also beginning at 9:00 PM, Computing Services will be performing maintenance on several campus systems, including the campus blogs, events, how-to and cswiki servers, web database, freeradius, and the campus LDAP systems. There will be minimal interruptions to campus services as we perform these maintenance activities.

***Maintenance Activities for Friday, 9/27/19 through Saturday, 9/28/19***

Beginning at 9:00 PM on Friday, 9/27 and lasting through Saturday morning, Computing Services will be performing maintenance on all Windows servers and SQL servers. During this time, the following programs and services may be inaccessible and/or may reboot: TutorTrack, Axiom (may experience delays in uploads into Banner), PrintShop, AppXtender, Print Services (briefly), Donor II, and Camera Server reboots.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu.

Have a great day,
Computing Services

Banner Downtime and Maintenance for Thursday, 9/12/19

Computing Services will be performing several critical maintenance tasks that are required for our various systems. See below for details:

***Banner Downtime and Maintenance for Thursday, 9/12/19***

The Banner production environment will be unavailable Thursday evening from 8:30 PM to approximately 2:30 AM on Friday, while the Oracle PSU updates are deployed to the production environment. During this time, ALL Banner services will be inaccessible, which includes Banner 9, Self-Service, Web-Services, School Services, and DegreeWorks, etc.

In addition, there will be brief interruptions to both on-campus services and the Internet beginning at 9:30 PM, due to several maintenance activities, including file server updates and back-end systems. Throughout this time, on-campus users will experience brief periods where some services may be unavailable. All services (other than Banner as detailed above) are anticipated to be restored by 10:00 PM.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu.

Have a great day,

Computing Services