Entries Tagged 'Maintenance Announcements' ↓

Computing Services Maintenance for this week (1/18-19)

***Computing Services Maintenance for Wednesday, 1/18/23***

Beginning at 7:00 PM MST this evening, we will be performing several maintenance activities on our Xtender Production system. During this migration, users will not be able to use Xtender for approximately 4 hours while the maintenance is performed.

***Computing Services Maintenance for Thursday, 1/19/23***

Beginning at 9:00 PM MST, Thursday evening, 1/19/23, we will be installing January Microsoft Windows updates to all Windows-based systems, including employee, lab and TEC Classroom computers. These patches will force a reboot, so please log off and leave your computers on at the end of your work day tomorrow to assist with installation.

Also beginning at 9:00 PM MST, we will be installing January updates on all Windows production servers. During the installation of these updates, users will experience intermittent outages (5-15 minutes) and brief interruptions to network services as systems reboot.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. If you have any questions, please call the ASU Computing Services Helpdesk at (719) 587-7741 or contact us via email at computingservices@adams.edu.

Have a great day,

Computing Services

Computing Services Maintenance for this week (1/11-12)

***Computing Services Maintenance for Wednesday, 1/11/23***

Beginning at 6:00 PM MST this evening, and lasting approximately 3 hours, we will be upgrading the System Center Configuration Manager (SCCM), the system used to push all Windows updates, software updates, and new applications. We expect no impact to users outside of Computing Services while this maintenance is performed

***Computing Services Maintenance for Thursday, 1/12/23***

Beginning at 9:00 PM MST Thursday evening, Computing Services will be installing January 2023 Microsoft patches/updates to our test systems for future deployment. We anticipate no impact for client-facing systems.

Also beginning at 9:00 PM MST Thursday evening, we will be installing January 2023 Microsoft patches/updates to our test collection of 6 computers in Computing Services. Although these updates will force a restart for these machines, we anticipate no impact for client-facing systems.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. If you have any questions, please call the ASU Computing Services Helpdesk at (719) 587-7741 or contact us via email at computingservices@adams.edu.

Have a great day,

Computing Services

Banner PROD Available: 2022 4th Quarter Updates Complete 2023-01-07

The 2022 Banner Quarter 4 Updates have been deployed to the production environment this morning, January 7th, 2023. The Banner Admin and Self-Service applications are available at this time.

The Banner 2022 Quarter 4 updates include:
AppNav 3.9
AdminCommon: 9.3.29.2
AR: 8.8.5.1, 8.8.5.2, 8.8.5.3, 9.3.22.2
Finance: 8.14.3, 8.14.3.1, 8.14.3.2, 9.3.25.1
General: 8.14.3, 8.14.3.1, 8.14.4, 9.3.24.1.3
HR: 8.21, 9.3.24, 9.3.24.1
Position Ctrl: 8.21, 9.3.18
Student: 8.25.1, 8.25.2, 9.3.28.2
Employee SSB 8.20.2.1, 8.21

Computing Services thanks you for your patience and understanding for the downtime to deploy the critical 2022 Banner 4th Quarter Updates to our production environment. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu.
Have a great day! Computing Services

Banner PROD Downtime and CS Maintenance for this week (1/4-7/23)

Computing Services has several maintenance items on the schedule for this week. See below for details:

***Computing Services Maintenance for Thursday, 1/4/23***

Beginning at 9:00 PM MST, Thursday evening, 1/4/23, we will be installing December Microsoft Windows updates to all Windows-based systems, including employee, lab and TEC Classroom computers. These patches will force a reboot, so please log off and leave your computers on at the end of your work day tomorrow to assist with installation.

Also beginning at 9:00 PM MST, we will be installing December updates on all Windows production servers. During the installation of these updates, users will experience intermittent outages (5-15 minutes) and brief interruptions to network services as systems reboot.

***Banner PROD Downtime for Saturday, 1/7/23***

Beginning at 7:00 AM MST Saturday, 1/7, and lasting until approximately 12:00 PM, the Banner Production environment will be unavailable while 4th Quarter Updates are deployed. During this time, ALL Banner PROD services will be unavailable, including Banner Admin, Self-Service, Web-Services, and School Services, etc.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. If you have any questions, please call the ASU Computing Services Helpdesk at (719) 587-7741 or contact us via email at computingservices@adams.edu.

Have a great day,

Computing Services

Computing Services Maintenance for early next week (12/19-20)

Early next week, Computing Services will perform several maintenance tasks that are required for our various systems. See below for details:

***Computing Services Maintenance for Monday, 12/19/22***

Beginning at 9:00 PM MST on Monday, 12/19, we will be migrating our web print server. During this migration, users will not be able to use the web-print function for ~3 hours while the maintenance is performed.

***Computing Services Maintenance for Tuesday, 12/20/22***

Beginning at 5:00 PM MST next Tuesday evening, 12/20, Computing Services will be updating CLEAN Address in the Banner Production environment. While this update will slightly affect the Banner Admin page, Banner Self-Service will not be impacted and no downtime is expected.

Also on Tuesday evening, but beginning at 9:00 PM MST, we will be upgrading PaperCut. During this upgrade, all print services will be down for ~3 hours while the maintenance is performed.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. If you have any questions, please call the ASU Computing Services Helpdesk at (719) 587-7741 or contact us via email at computingservices@adams.edu.

Have a great day,

Computing Services

Computing Services Maintenance for Thursday, 12/8/22

Beginning at 9:00 PM MST on Thursday, 12/8/22, we will be migrating our print and web print servers. During this migration, users may not be able to print or use the web-print function for ~1 hour while the maintenance is performed.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. If you have any questions, please call the ASU Computing Services Helpdesk at (719) 587-7741 or contact us via email at computingservices@adams.edu.

Have a great day,

Computing Services

Banner PROD Downtime & CS Maintenance for Thursday, 11/17/22

Computing Services has several maintenance items on the schedule for tomorrow evening. See below for details:

***Banner PROD Downtime and CS Maintenance for Thursday, 11/17/22***

Beginning at 5:00 PM MST Thursday evening, 11/17, and lasting until 5:30 PM, Computing Services will be updating CLEAN Address in the Banner Production environment and adding it to the Banner Self-Service environment. While this work is performed, we expect a minimal downtime (less than 5 minutes) for Banner Self-Service and no downtime for staff unless entering or modifying an address on the Banner Admin page during this half-hour window.

Beginning at 9:00 PM MST and lasting until approximately 5:00 AM Friday morning, the Banner Production environment will be unavailable while Oracle PSU security updates are deployed. During this time, ALL Banner PROD services will be unavailable, including Banner Admin, Self-Service, Web-Services, and School Services, etc.

Also beginning at 9:00 PM MST, we will be installing November Microsoft Windows updates to all Windows-based systems, including employee, lab and TEC Classroom computers. These patches will force a reboot, so please log off and leave your computers on at the end of your work day tomorrow to assist with installation.

And finally, also beginning at 9:00 PM MST, Thursday evening, we will be installing November updates on all Windows production servers. During the installation of these updates, users will experience intermittent outages (5-15 minutes) and brief interruptions to network services as systems reboot.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. If you have any questions, please call the ASU Computing Services Helpdesk at (719) 587-7741 or contact us via email at computingservices@adams.edu.

Have a great day,

Computing Services

Banner PROD Available: 2022 Quarter 3 Updates Complete

The 2022 Banner Quarter 3 Updates have been deployed to the production environment this morning, November 12th, 2022. The Banner Admin and Self-Service applications are available at this time.

The Banner 2022 Quarter 3 updates include:

  • Banner Application Navigator 3.8
  • Banner Accounts Receivable 8.8.5, 9.3.22.1.4
  • Banner Access Management 9.3.20.0.4
  • Banner Admin Common 9.3.29.0.5
  • Banner Financial Aid 8.43, 9.3.32.0.4
  • Banner Finance 8.14.1.2, 8.14.2, 9.3.25.0.6
  • Banner General 8.14.2, 9.3.24.0.4
  • Banner HR and Payroll 8.20.2 , 9.3.23.0.6
  • Banner Position Control 8.20.1, 9.3.17.0.4
  • Banner Student 8.24.1.1, 8.24.1.2, 8.25, 9.3.27.0.4, 9.3.28.0.6
  • Computing Services thanks you for your patience and understanding for the downtime to deploy the critical 2022 Banner 3rd Quarter Updates to our production environment. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu.

    Have a great day! Computing Services

    Banner PROD Downtime and CS Maintenance this week/early next (11/10-14)

    Computing Services has several maintenance items on the schedule for this week and early next. See below for details:

    ***Computing Services Maintenance for Thursday, 11/10/22***

    Beginning at 9:00 PM MST Thursday evening, Computing Services will be installing November 2022 Microsoft patches/updates to our test systems for future deployment. We anticipate no impact for client-facing systems.

    Also beginning at 9:00 PM MST Thursday evening, we will be performing back-end maintenance on servers. No user interruptions are anticipated.

    ***Banner PROD Downtime for Saturday, 11/12/22***

    Beginning at 7:00 AM MST Saturday, 11/12, and lasting until approximately 12:00 PM, the Banner Production environment will be unavailable while 3rd Quarter Updates are deployed. During this time, ALL Banner PROD services will be unavailable, including Banner Admin, Self-Service, Web-Services, and School Services, etc.

    ***Computing Services Maintenance for Monday, 11/14/22***

    Beginning at 6:00 PM MST next Monday evening, 11/14, and lasting approximately 90 minutes, we will be migrating our System Center Configuration Manager (SCCM), the system that is used to push all Windows updates, software updates, and new applications, to another server. We expect no impact to users outside of Computing Services while this maintenance is performed.

    Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. If you have any questions, please call the ASU Computing Services Helpdesk at (719) 587-7741 or contact us via email at computingservices@adams.edu.

    Have a great day,

    Computing Services

    Brief Banner outage due to unplanned system issue – Wednesday evening, 11/2/22

    Due to an unexpected issue with our system, our remote DBA team will be restarting the database server for our Banner system. This will begin at 11:00 PM MST this evening (Wednesday, 11/2) and will last approximately 10-15 minutes. While brief interruption to Banner Production services (including Banner Admin, Self-Service, Web-Services, and School Services) will occur while the system is restarted, we scheduled this maintenance later in the evening to minimize impact for our users.

    Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. If you have any questions, please call the ASU Computing Services Helpdesk at (719) 587-7741 or contact us via email at computingservices@adams.edu.

    Have a great day,

    Computing Services