Entries Tagged 'Announcement' ↓

Brief network and Internet outage around 12:50 PM

The campus experienced an Internet and network outage that lasted roughly 5 minutes today starting at around 12:50 PM. This was due to a misconfiguration to our Internet routing system as part of our project to add a larger capacity secondary Internet link. We’re working with the vendor to correct the issue and do not anticipate any further outages at this point.

Sorry for the inconvenience, if you have any questions, please contact our Helpdesk at x7741 or via email at computingservices@adams.edu

Internet connection issues with our CenturyLink Internet provider

We began experiencing issues with our upstream Internet provider late yesterday afternoon and have opened a trouble ticket with CenturyLink. They are currently investigating the issue in their system and hope to have services fully restored as soon as possible. In the meantime, you may experience slowness and time-outs to various websites until CenturyLink resolves the problem.

Sorry for the inconvenience, and we appreciate your patience with this intermittent problem.

Computing Services

computingservices@adams.edu x7741

Banner PROD DB Unavailable – Tonight 02/07/19 after 9 pm

Banner PROD DB Unavailable – Tonight 02/07/19 from 9 pm until midnight

Tonight the Banner production environment will be unavailable after 9 pm while the servers and Oracle database are updated with the latest patches. Assuming no issues are encountered the system should be up after midnight. If issues are encountered, then the campus will be notified of the issue. The Banner Self-Service and Web-Services will be unavailable during these updates, which includes functionality such as registration, add/drop classes, catalog, schedule, work study time entry, unofficial transcripts, etc.

Computing Services thanks you for your patience and understanding as we perform these mandatory critical patching activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Have a great day!
Computing Services

Banner PROD DB Available – Saturday 02/02/19 Updates Complete

Banner PROD DB Available – Saturday 02/02/2019

The Banner 4th Quarter Updates are complete in the production environment. The Banner ADMIN and Self-Service Applications are now available.

  • AppNav 3.1
  • Web Tailor 8.8.4
  • BDM 8.7.1.1/8.7.1.2
  • Financial Aid 8.34.1.3
  • Finance SSB 8.7.0.3
  • Finance SSB 9.2
  • Faculty SSB 9.8

Computing Services thanks you for your patience and understanding as we perform these mandatory critical patching activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Have a great day!
Computing Services

Banner PROD DB Unavailable – Saturday 02/02/19 7am-2pm

Banner PROD DB Unavailable – Saturday 02/02/2019

The Banner production environment will be unavailable on Saturday from 7 am to approximately 2 pm, while the Banner 4th Quarter updates are deployed to the production environment. The Banner Self-Service and Web-Services will be unavailable during these updates, which includes functionality such as registration, add/drop classes, catalog, schedule, work study time entry, unofficial transcripts, etc. The modules to be updated are:

  • AppNav 3.1
  • Web Tailor 8.8.4
  • BDM 8.7.1.1/8.7.1.2
  • Finance SSB 8.7.0.3
  • Finance SSB 9.2
  • Faculty SSB 9.8

Computing Services thanks you for your patience and understanding as we perform these mandatory critical patching activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Have a great day!
Computing Services

File server restored, home and shared drives available

Computing Services was able to restore access to campus home and shared directories around 6:00 PM on Saturday. If you have any issues connecting to your X: or S:  you will need to reboot your computer. If you are still unable to access the drives, or have any additional questions, please contact us at computingservices@adams.edu or at x7741.

Thanks again for your patience with this unplanned outage and we hope you have a great week.

Computing Services

Update on campus file server outage

Computing Services is still working through the rebuild and recovery process to restore access to home and shared directories. It appears that the process will take at least another hour, and will most likely run past 5:00 PM. Again, we apologize for the inconvenience, please let us know if you have any questions at x7741 or at computingservices@adams.edu

Banner PROD DB Available – Saturday 01/19/19 Updates Complete

Banner PROD DB Available – Saturday 01/19/2019

The Banner Regulatory Updates are complete in the production environment. The Banner ADMIN and Self-Service Applications are now available.

Student 8.17.0.1
Student 8.17.0.2
HR 8.15.1.2
HR 8.15.1.3
Fin Aid 8.34.1.2
HR 9.3.9.1.2
Student 9.3.13.1.1

Computing Services thanks you for your patience and understanding as we perform these mandatory critical patching activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Have a great day!
Computing Services

Banner PROD DB Unavailable – Saturday 01/19/19 @ 7:30 am to 10 am

Banner PROD DB Unavailable – Saturday 01/19/2019

The Banner production environment will be unavailable on Saturday from 7:30 am to approximately 10 am, while the Banner Regulatory 2018/2019 updates are deployed to the production environment. The Banner Self-Service and Web-Services will be unavailable during these updates, which include functionality such as registration, add/drop classes, catalog, schedule, work study time entry, unofficial transcripts, etc. The modules to be updated are:

Student 8.17.0.1
Student 8.17.0.2
HR 8.15.1.2
HR 8.15.1.3
Fin Aid 8.34.1.2
HR 9.3.9.1.2
Student 9.3.13.1.1

A campus wide message will be sent out when the system is once again available on Saturday.

Computing Services thanks you for your patience and understanding as we perform these mandatory critical patching activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Have a great day!
Computing Services

Internet downtime on campus tonight (1/9/19) for required maintenance activities

Beginning tonight at 9:00 PM (Wednesday January 9th) and lasting until roughly 11:00 PM, Computing Services will be working to implement a new campus firewall system that will result in intermittent outages to our campus Internet connection. This is an upgraded system that is needed to address some network performance issues that we saw toward the end of the fall semester.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu.

Have a great day,

Computing Services