Entries Tagged 'Announcement' ↓

Banner Outage Follow-up and Computing Services Maintenance for Wednesday, 12/4/19 and Thursday, 12/5/19

***Follow-up information regarding unplanned Banner outage on Tuesday, 12/3/19***

Last night at around 8:00 PM, the storage server for our campus Banner database suffered a hardware error that caused the Banner system to become unavailable. Computing Services staff responded to the outage and were able to restore services by around 10:30 PM. 

***Required maintenance tonight, Wednesday, 12/4/19, to fully repair issue***

Beginning at 8:00 PM tonight (Wednesday, 12/4), Computing Services will be performing additional maintenance that is needed to fully repair the issue that occurred last night. Although no customer-facing services are anticipated to be impacted, we wanted to keep the campus informed of the progress.

***Additional maintenance activities for Thursday, 12/5/19***

Additionally, on Thursday, 12/5, beginning at 9:00 PM, Computing Services will be performing additional maintenance on a few back-end systems to add required storage. No customer-facing services are anticipated to be impacted by this maintenance.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu.

Have a great day,

Computing Services

Banner 3rd Quarter 2019 & Regulatory Updates – Available in PROD

Good afternoon, Adams State Banner Community.

The Banner Quarter 3 updates are successfully deployed to the production environment today. The Banner Admin and Self-Service Applications are available at this time. The details on the Banner modules updated are outlined below:

Banner 8
General 8.11.2
AR 8.5.5, 8.5.6
Finance 8.12.0.3
Fin Aid 8.36, 8.37, 8.37.1
HR 8.16, 8.16.0.1 & Pos Ctrl 8.16
Student 8.18.1

Banner 8 Self-Service
Employee Self-Service 8.16

B9 Admin
Banner Access Manager (BAM) 9.3.15
Admin Common 9.3.18.1
General 9.3.15
AR 9.3.13
Finance 9.3.13
Fin Aid 9.3.17
HR 9.3.12 & Pos Ctrl 9.3.12
Student 9.3.16
AppNav 3.2.0.1

Note: the new Application Navigator has a new “Direct” search option that does not auto-fill the field once you start entering the process or object name. It requires the full seven character name, but seems to be faster than the standard search.

Computing Services thanks you for your patience and understanding for the downtime to deploy the critical Banner 3rd Quarter 2019 & Regulatory Updates to our production environment. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu
Have a great day,

Computing Services

Banner 2019 3rd Quarter & Regulatory Updates – Deploy to PROD this Saturday 11/23/19

Good evening, Adams State Banner Community.

The Banner Quarter 3 updates will be deployed to the production environment this Saturday, Nov 23rd 2019 starting at 7 am and hopefully completed by ~ 2 pm. The Banner Admin Applications will not be available during this time period. The Banner Self-Service Applications will be available, though there could be a momentary disruption in the web-services before 9 am. If there is an interruption in the web-services, then know it is temporary and please retry the service.

The details on the Banner modules updated are outlined below:

Banner 8
General 8.11.2
AR 8.5.5, 8.5.6
Finance 8.12.0.3
Fin Aid 8.36, 8.37, 8.37.1
HR 8.16, 8.16.0.1 & Pos Ctrl 8.16
Student 8.18.1

Banner 8 Self-Service
Employee Self-Service 8.16

B9 Admin
Banner Access Manager (BAM) 9.3.15
Admin Common 9.3.18.1
General 9.3.15
AR 9.3.13
Finance 9.3.13
Fin Aid 9.3.17
HR 9.3.12 & Pos Ctrl 9.3.12
Student 9.3.16
AppNav 3.2.0.1

Computing Services thanks you for your patience and understanding for the downtime to deploy the critical Banner 3rd Quarter 2019 & Regulatory Updates to our production environment. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu
Have a great day,

Computing Services

***Computing Services Maintenance for Thursday, 11/21/19***

Beginning at 9:00 PM on Thursday, 11/21, Computing Services will be installing Microsoft Windows patches to campus computers. Employees are encouraged to log off but leave their computers on when leaving work tomorrow to assist in the installation of these patches.

Also beginning at 9:00 PM, we will be performing maintenance and updates on all Windows servers. Throughout this time, users will experience intermittent outages (5-15 minutes) and brief interruptions to network services as systems reboot.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu.

Have a great day,
Computing Services

Banner PROD DB Unavailable – Sunday 11/17/19 @ 8-9 am

Good afternoon, Adams State Banner Community.

The mandatory patch to Ellucian’s most recent Critical Defect (CR-000170315) will be deployed to PROD on Sunday 11/17/19 @ 8-9 am. A message will be sent out once the patching is complete.

We appreciate your patience and understanding on the downtime to deploy this critical mandatory patch. If you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Have a great day!
Computing Services

***Computing Services Maintenance for Thursday, 11/14/19***

Beginning at 9:00 PM on Thursday, 11/14, Computing Services will be performing maintenance and updates on various back-end servers. Throughout this time, users will experience brief interruptions to network services as systems reboot.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu.

Have a great day,

Computing Services

Banner Downtime and Computing Services Maintenance for Thursday, 11/7

***Banner Downtime and Computing Services Maintenance for Thursday, 11/7/19***

The Banner production environment will be unavailable Thursday evening from 9:00 PM MST to early morning Friday, while Oracle PSU Quarter 3 updates are deployed to the PROD environment. During this time, ALL Banner services will be inaccessible, which includes Banner 9, Self-Service, Web-Services, School Services, and DegreeWorks, etc.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu.

Have a great day,

Computing Services

Computing Services Maintenance for Thursday, 10/17

***Computing Services Maintenance for Thursday, 10/17/19***

Beginning at 9:00 PM, Computing Services will be installing Microsoft patches to campus computers. Employees are encouraged to log off but leave their computers on when leaving work tomorrow to assist in the installation of these patches.

In addition, beginning at 9:30 PM and lasting roughly 1 hour, we will be installing updates to the Docker EE cluster. During this time, Banner web services will restart, possibly multiple times.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu.

Have a great day,

Computing Services

Important Copyright Notice and Information for Students

As the fall semester presses on, I’m writing to remind you of the risks involved with illegally downloading and/or sharing of copyrighted music, movies, games and software over the Internet. Unauthorized obtaining, sharing or offering such copyrighted material is illegal and in violation of U.S. copyright law. If caught, you may face severe civil and criminal penalties, including prison and monetary damages. Anyone found to have infringed a copyrighted work may be liable for statutory damages of up to $30,000 for each work and, if found to be willful, that amount may be increased up to $150,000 for each work infringed. Movie and recording companies actively monitor the Internet to identify individuals who are illegally downloading and/or sharing movies and music via peer-to-peer networks.

ASU fully complies with Federal law and takes prompt action when notified that one of its students may be illegally downloading and/or sharing copyrighted material. University Policy 500-008, Unauthorized Downloading and File Sharing of Copyrighted Digital Materials, is located on the ASU Computing Services Website in the Policies section, at https://www.adams.edu/administration/computing/. If caught, ASU penalties could include loss of access to the campus computer network, disciplinary action and in extreme cases, expulsion from the University.

You may think that the large movie or recording companies won’t bother prosecuting a single university student downloading or sharing copyrighted material. Think again. Organizations such as the Recording Industry Association of America are serious about protecting their copyrighted material. In 2009, a Boston University graduate student was ordered to pay $675,000 for illegally downloading and distributing 30 songs. This comes out to $22,500, per incident, of copyright infringement. There are a number of online sources that provide legal alternatives for downloading or otherwise acquiring copyrighted material. A listing of many of these sites can be found at: http://www.educause.edu/legalcontent.

If you have specific questions regarding ASU’s Unauthorized Downloading and File Sharing Policy please contact the ASU Computing Services Help Desk at 587-7741 or via email at computingservices@adams.edu.

Thanks and have a great rest of the semester!

It’s National Cybersecurity Awareness Month!

October is upon us — the season of pumpkin spice lattes, fall foliage, and Halloween. Did you also know that October is National Cybersecurity Awareness Month? That means it’s time to learn about some easy steps you can take to be safer and more secure online.

Held every October, NCSAM 2019’s theme is: Own IT. Secure IT. Protect IT., emphasizing proactive steps to enhance cybersecurity practices.

Own It.

  • Never click and tell: staying safe on social media
  • Update privacy settings
  • Keep tabs on your apps: best practices for device applications

Secure IT.

  • Shake up your passphrase protocol: create strong, unique passphrases
  • Double your login protection: turn on multi-factor authentication
  • Shop safe online
  • Play hard to get with strangers: how to spot and avoid phish

Protect IT.

  • If you connect, you must protect: updating to the latest security software, web browser and operating systems
  • Stay protected while connected: wi-fi safety
  • If you collect it, protect it: keeping customer/consumer data and information safe

Throughout the month, we’ll provide some videos, other resources, and share some tips to encourage personal accountability and proactive behavior to help protect yourself and the university online.

Computing Services is here to help you with cybersecurity and answer any questions you may have. Feel free to contact us at (719) 587-7741, computingservices@adams.edu, or stop by our offices in the Computing Services building.

Thanks!
ASU Computing Services

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