Computing Services Maintenance for Thursday, 9/10/20

Computing Services will be performing several maintenance activities beginning at 9:00 PM tomorrow, Thursday, 9/10/20:

–Installing Microsoft Windows updates to all Windows-based systems, including employee, lab and TEC Classroom computers, even ASU-owned computers being used by employees at home. These patches will force a reboot, so please log off and leave your computers on at the end of your work day on Thursday to assist with these updates.

–Installing September 2020 Microsoft patches/updates to the test system, for possible deployment next week. We anticipate no impact for client-facing systems.

–Performing maintenance on several campus systems, including campus blogs, events, how-to and cswiki servers, mail, web database, and the campus LDAP systems. Although brief reboots will be required, there will be minimal interruptions to campus services as we perform these maintenance activities.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu.

Have a great day,
Computing Services

Computing Services Maintenance for Thursday, 9/3/20

Beginning at 9:00 PM this evening, Computing Services will be making the following updates to a couple of campus backend systems:

–Installing security updates to the campus system GitLab. We anticipate no impact for client-facing systems.

–Adding TLS encryption to the campus telephone system. While we expect no outages, this update may cause brief reboots, lasting less than 5 minutes.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu.

Important: Banner 2020 Security Releases & Q3 Updates Required ASAP

Good morning, Adams State Banner Community.

This morning we just received an urgent notice from Ellucian to immediately install the Banner 2020 Quarter 3 Updates which contain mandatory Security Patches to the Self-Service Banner Applications. This means we will need to escalate the installation of the Quarter 3 (Q3) Banner Updates to the Banner DEVL/QA/PROD environments. Also the Quarter 2 (Q2) & Quarter 3 (Q3) Banner updates will be deployed to PROD at the same time after being verified in the QA environment. We are in the process of starting the updates and determining the new schedule for the Q2/Q3 updates to be deployed to PROD.

The immediate Banner Update schedule:

DEVL: 28-Aug-20, start install and deploy the Q3 & Security updates
QA: 03-Sep-20, start install and deploy the Q3 & Security updates
PROD: TBD, install and deploy Q2/Q3 updates ASAP after Census date

Given the surprise and urgent nature of these mandatory Security updates, any testing on the Q2 updates can be halted at this time. The verification of the Banner updates can be resumed once the Q3 updates are available in QA. The campus will be updated by an email post to this BUGs Google Group thread.

Computing Services thanks you for your assistance performing the critical verification of the 2020 Banner 2nd & 3rd Quarter Updates with Security Patches. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computin…@adams.edu

Have a great day,

Computing Services

Important Notice_ Security Updates in Banner Self-Service

Computing Services Maintenance for Wed, 8/12 & Thurs, 8/13

***Computing Services Maintenance for Wednesday, 8/12***

Beginning at 11:00 PM this evening, and lasting approximately 1 hour, CenturyLink expects to perform a fiber cut-over related to their Verizon connection. While we expect no outages to campus services, the Verizon tower will be offline during this time, so any on-campus residents utilizing Verizon as their service provider may experience an outage to personal devices during that window. 

***Computing Services Maintenance for Thursday, 8/13***

Beginning at 9:00 PM tomorrow evening (Thursday, 8/13/2020), Computing Services will be installing August 2020 Microsoft patches/updates to our test systems, for deployment in the near future. We anticipate no impact for client-facing systems.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu.

Have a great day,

Computing Services

Degree Works/Banner PROD Downtime + Computing Services Maintenance this week/early next

Beginning this evening through early next week and in preparation for the beginning of the Fall semester, Computing Services will be performing several critical maintenance tasks that are required for our various systems. See below for details.

***Degree Works Downtime Wednesday, 8/5 and Thursday, 8/6*** 

The Degree Works PROD environment will be unavailable beginning this evening (Wednesday, 8/5) at 9:00 PM until Thursday morning at 6:00 AM, while Oracle PSU security updates are deployed. During this time, ALL Degree Works services will be inaccessible.

On Thursday evening, the Degree Works PROD environment will be upgraded to DW version 5.0.3.2 from 6:00 to 7:00 PM. During this hour, the system will be unavailable, with an expectation of a shorter downtime for the student-facing dashboard.

***Banner PROD Downtime Thursday, 8/6*** 

Beginning at 9:00 PM on Thursday, and lasting until approximately 6:00 AM on Friday, our remote DBA team will be deploying the Oracle Quarter 2 updates. During this time, ALL Production Banner services will be unavailable, including Banner 9, Self-Service, Web-Services, and School Services, etc.

***Computing Services Maintenance for Tuesday, 8/11***

On Tuesday, 8/11, beginning at 8:00 AM and lasting until approximately 11:00 AM, the events server will be upgraded. During that window, the events calendar will be unavailable.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu.

Have a great day,

Computing Services

 

Computing Services Maintenance for Wednesday, 7/29 and Thursday, 7/30

This week, Computing Services will be performing several critical maintenance tasks that are required for our various systems. See below for details.

***Computing Services Maintenance for Wednesday, 7/29***

–Beginning at 10:30 PM and lasting approximately 3 hours, Centurylink will be replacing the Verizon circuit on campus. While we expect no outages to campus services, on-campus residents utilizing Verizon as their service provider may experience an outage to personal devices during that window. 

***Computing Services Maintenance for Thursday, 7/30***

–Beginning at 6:00 PM and lasting approximately 2 hours, we will be installing hotfixes for the System Center Configuration Manager (SCCM), the system that is used to push all Window updates, software updates, and new applications. During this time, we expect no impact to users. 

–Beginning at 9:00 PM and lasting approximately 3 hours, we will be upgrading the Docker Enterprise cluster. During this time, network services (including Banner web services and SSO) will experience intermittent service outages due to brief restarts.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu.

Have a great day,

Computing Services

Banner PROD Downtime + CS Maintenance this week

This week, Computing Services will be performing several critical maintenance tasks that are required for our various systems. See below for details.

***Computing Services Maintenance for Thursday, 7/23***

Computing Services will be performing the following activities beginning at 9:00 PM tomorrow evening, Thursday, 7/23:

–Installing patches to Microsoft Windows and third-party software (e.g., Adobe Acrobat, etc.) to all Windows-based systems, including employee, lab and TEC Classroom computers, even ASU-owned computers being used by employees at home. While faculty/staff machines are set to update outside of maintenance windows, these patches can force a reboot, so please log off and leave your computers on at the end of your work day tomorrow. To manually check for/install other software updates, you can open the Software Center and see the available updates. 

–Installing July Microsoft updates on all Windows production servers. Throughout this time, users will experience intermittent outages (5-15 minutes) and brief interruptions to network services as systems reboot.

–Performing maintenance on several campus systems, including campus blogs, events, how-to and cswiki servers, web database, freeradius, and the campus LDAP systems. Although brief reboots will be required, there will be minimal interruptions to campus services as we perform these maintenance activities.

***Banner PROD Downtime for Saturday, 7/25***

The Banner production environment will be unavailable Saturday morning, 7/25, from approximately 7:00 a.m. to 12:00 noon, MST, while 2020 Quarter 1 Phase 2 updates are deployed to the PROD environment. During this time, ALL Banner services will be inaccessible, which includes Banner 9, Self-Service, Web-Services, School Services, and DegreeWorks, etc.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu.

Have a great day,

Computing Services

CS Maintenance for Thursday, 7/16/20

Beginning at 9:00 PM this evening (Thursday, 7/16/2020), Computing Services will be installing July 2020 Microsoft patches/updates to the test system, for possible deployment next week. We anticipate no impact for client-facing systems.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu.

Have a great day,
Computing Services

Banner QA Downtime for Thursday, 7/9/20

Beginning at 6:00 through 9:00 PM this evening (Thursday, 7/9/2020), the Banner Quality Assurance (QA) environment will be unavailable to install the Phase 2 – 2020 Banner Quarter 1 updates.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu.

Have a great day,

Computing Services

Computing Services Maintenance for Thursday, 7/2/20

Beginning at 9:00 PM tomorrow (Thursday, 7/2), Computing Services will be installing Errata updates on several campus systems (GitLab, proxies, bastion, and the file server). Due to these updates, the campus file server (X: and S:) will be inaccessible for approximately one (1) hour.

In addition, beginning at 9:00 PM, we will be restarting traefick on Docker EE cluster. During this time, Banner web services may restart, possibly multiple times.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at (719) 587-7741 or contact us via email at computingservices@adams.edu.

Have a great day,

Computing Services