Problem with ASUWifi, Computing Services working to resolve

Some campus users may be experiencing issues connecting to ASUWifi and ASUGuestWifi services currently. While not all users are affected, some may not be able to access webpages or Internet services at this time.

Computing Services continues to troubleshoot the issue causing the intermittent problems around campus, and will provide an update as soon as possible. We apologize for this inconvenience and appreciate your patience. If you have any additional questions, please contact the ASU Computing Services Helpdesk at x7741 or via email at computingservices@adams.edu.

Thank you,

Computing Services

Computing Services Maintenance for Thursday, 3/17 and Monday, 3/21

***Maintenance Activities for Thursday, 3/17/22***

Beginning at 9:00 PM MST this evening (Thursday,  3/17), Computing Services will be installing March Microsoft Windows updates to all Windows-based systems, including employee, lab and TEC Classroom computers. These patches will force a reboot, so please log off and leave your computers on at the end of your work day today to assist with installation.

Also beginning at 9:00 PM MST, we will be installing March updates on all Windows production servers. During the installation of these updates, users will experience intermittent outages (5-15 minutes) and brief interruptions to network services as systems reboot.

***Maintenance Activities for Monday, 3/21/22***

Beginning at 6:00 PM MST on Monday evening and lasting approximately 2 hours, we will be installing hotfixes for the System Center Configuration Manager (SCCM), the system that is used to push all Windows updates, software updates, and new applications. We expect no impact to users outside of Computing Services while this maintenance is performed.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. If you have any questions, please call the ASU Computing Services Helpdesk at (719) 587-7741 or contact us via email at computingservices@adams.edu.

Have a great day,

Computing Services

Computing Services Maintenance for Thursday, 3/10/22

Beginning at 5:00 PM MST Thursday evening, 3/10, and lasting until 5:30 PM, Computing Services will be updating CLEAN Address in the Banner Production environment and adding it to the Banner Self-Service environment. While this work is performed, we expect a minimal downtime (less than 5 minutes) for Banner Self-Service and no downtime for staff unless entering or modifying an address on the Banner Admin page during this half-hour window.

Also on Thursday evening, but beginning at 9:00 PM MST, Computing Services will be installing March 2022 Microsoft patches/updates to our test systems for future deployment. We anticipate no impact for client-facing systems.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. If you have any questions, please call the ASU Computing Services Helpdesk at (719) 587-7741 or contact us via email at computingservices@adams.edu.

Have a great day,

Computing Services

Computing Services Maintenance for Thursday, 3/3/22

Beginning at 9:00 PM MST this evening (Thursday, 3/3) and lasting approximately 3 hours, Computing Services will be upgrading the domain controller’s operating system. We expect minimal interruptions (~5-15 minutes) as the upgrade is made.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. If you have any questions, please call the ASU Computing Services Helpdesk at (719) 587-7741 or contact us via email at computingservices@adams.edu.

Have a great day,
Computing Services

Computing Services Maintenance for Thursday, 2/24/22

Beginning at 9:00 PM MST on Thursday evening (2/24), and lasting approximately 1 hour, Computing Services will be replacing the domain controller. We expect minimal interruptions (~5-15 minutes) as the replacement is made.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. If you have any questions, please call the ASU Computing Services Helpdesk at (719) 587-7741 or contact us via email at computingservices@adams.edu.

Have a great day,

Computing Services

Campus Wifi repair status, and this week’s Computing Services maintenance

***Campus Wifi Update***

First, we want to thank everyone who has reported issues with wifi in the last few weeks. We greatly appreciate your patience, and apologize for the inconvenience and frustration this has caused. Our system has continued to have intermittent outages due to the unsuccessful upgrade attempted on our wireless controllers on 1/26 by our support vendor. We have continued to escalate the problem, and have been working with additional vendors to resolve the issue.

Next week, beginning on Monday, 2/21, we will be working with our vendor to rebuild and upgrade our wireless controllers. As part of this process, wifi users may experience brief interruptions to service, but should automatically reconnect once the system has restarted. More details will be provided next week as the project progresses. 

***Maintenance Activities for Thursday, 2/17/22***

Beginning at 9:00 PM MST this evening, 2/17, Computing Services will be installing February Microsoft Windows updates to all Windows-based systems, including employee, lab and TEC Classroom computers. These patches will force a reboot, so please log off and leave your computers on at the end of your work day Thursday to assist with installation.

Also beginning at 9:00 PM MST, we will be installing February updates on all Windows production servers. During the installation of these updates, users will experience intermittent outages (5-15 minutes) and brief interruptions to network services as systems reboot.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. If you have any questions, please call the ASU Computing Services Helpdesk at (719) 587-7741 or contact us via email at computingservices@adams.edu.

Have a great day,

Computing Services

Computing Services Maintenance for Thursday, 2/10/22

Beginning at 9:00 PM MST on Thursday evening (2/10), Computing Services will be installing February 2022 Microsoft patches/updates to our test systems for future deployment. We anticipate no impact for client-facing systems.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. If you have any questions, please call the ASU Computing Services Helpdesk at (719) 587-7741 or contact us via email at computingservices@adams.edu.

Have a great day,
Computing Services

Banner Downtime and Computing Services Maintenance for Thursday, 2/3/22

***Banner PROD Downtime and Computing Services Maintenance for Thursday, 2/3/22***

Beginning at 9:00 PM MST this evening (Thursday, 2/3/22), the Banner production environment will be unavailable until approximately 2:00 AM MST Friday morning while Oracle PSU updates are deployed. During this time, ALL Banner PROD services will be unavailable, including Banner 9, Self-Service, Web-Services, and School Services, etc.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. If you have any questions, please call the ASU Computing Services Helpdesk at (719) 587-7741 or contact us via email at computingservices@adams.edu.

Have a great day,

Computing Services

Campus wifi maintenance and outage, CS Maintenance for Thursday 1/27, and phishing scam info

***Campus wifi maintenance/outage on Thursday, 1/27*** 

On Thursday evening, 1/27, campus wifi services will have a brief outage (5-10 minutes) as part of the upgrade process to our Aruba wireless system. Wifi users will experience a brief interruption, but should automatically reconnect once the system has restarted. 

***Additional Computing Service Maintenance Activities for Thursday, 1/27***

Beginning at 9:00 PM MST Thursday evening, Computing Services will be installing January Microsoft Windows updates to all Windows-based systems, including employee, lab and TEC Classroom computers. These patches will force a reboot, so please log off and leave your computers on at the end of your work day Thursday to assist with installation.

Additionally, we will also be installing January updates on all Windows production servers beginning at 9:00 PM MST. Throughout this time, users will experience intermittent outages (5-15 minutes) and brief interruptions to network services as systems reboot.

***Phishing scam making the rounds***

As Spring semester ramps up, Computing Services wanted to remind our students and employees about the ongoing threats posed by phishing attempts and email scams. One that surfaced this morning was a document shared with faculty/staff entitled, “New Transcript Update for January 2022.docx” from “Office Admin” with a personal Gmail account. This document is a phishing attempt; do not click on the document.

Universities often face an increase in the number of phishing attempts they receive at the start of a new semester, so continue to be vigilant and take the following action to prevent phishing attempts and email scams:

  • Do not open or respond to emails that you suspect as being a phishing attempt or scam.
  • Do not open attachments that have been sent to you by unknown sources or click on unknown links.
  • Be mindful of the sender’s email address and any web links that you are sent. Even a single character out of place may mean that it’s fake.

When in doubt, don’t click.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. If you have any questions, please call the ASU Computing Services Helpdesk at (719) 587-7741 or contact us via email at computingservices@adams.edu.

Have a great day,

Computing Services

Google Meet recording ability discontinued + Computing Services Maintenance for Thursday, 1/13/22

***Ability to record Google Meet sessions has ended***

In Spring 2020, Google announced that they would offer their Google Meet premium recording feature for free to assist educational institutions in their transition to remote learning due to the pandemic. As of Monday, January 10th, this premium recording feature expired and is no longer available for use by ASU faculty and staff.

Any previously recorded meetings will remain in Google Drive unless the file owner deletes them, and you will still be able to view recordings. However, moving forward, if you have a need to record meetings, check out Zoom, which allows you to record meetings and download recordings.

***Computing Services Maintenance for Thursday, 1/13/22***

Beginning at 9:00 PM MST on Thursday evening (1/13), Computing Services will be installing January 2022 Microsoft patches/updates to our test systems for future deployment. We anticipate no impact for client-facing systems.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. If you have any questions, please call the ASU Computing Services Helpdesk at (719) 587-7741 or contact us via email at computingservices@adams.edu.

Have a great day,

Computing Services