Computing Services Maintenance for Thursday, March 14th

At 9:00 PM, Computing Services will be installing critical security patches to several back-end Microsoft servers. Brief reboots will be required to the following list of services; App Xtender, Campus Logic, Network Print Server, print shop and other back-end systems. User impact is anticipated to be minimal.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu.

Have a great day,

Computing Services

Students and Faculty — win an Amazon gift certificate!

ASU students and faculty have been selected to participate in a survey that will help us learn how to provide you with better information technology services at Adams State. By completing this survey, you will be eligible to win a gift certificate to Amazon.com!

The results from past surveys have helped guide ASU’s decisions on the technology used in the student labs, classrooms, wireless, internet access and more.

Your participation in the study is voluntary, and your responses will be completely confidential. Only students and faculty are eligible to participate; please check your ASU email for the link to the survey.

If you have any questions or concerns, please contact ASU Computing Services at computingservices@adams.edu or (719) 587-7741.

Thanks very much for your participation!

CS Maintenance tonight – Brief Internet downtime early morning Friday, March 8

Computing Services will be upgrading the firmware on the campus VoIP phones tonight at 5:30 PM. There is a chance that some phones will reboot during the process. During this reboot, computers that are plugged directly into the phones will also have a brief outage to the network. The reboots should take less than two minutes to complete.

Also, beginning at 4:30 AM Friday, March 8th and lasting until roughly 5:00 AM, Computing Services will continue our testing of our new secondary Internet connection that will result in intermittent outages to our campus Internet connection. We chose this time in order to minimize any impact to campus Internet use. This secondary link will effectively double the amount of Internet bandwidth available to campus.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu.

Have a great day,

Computing Services

Brief Internet downtime on campus early morning Wednesday, February 27

Beginning at 3:00 AM Wednesday, February 27 and lasting until roughly 5:00 AM, Computing Services will continue our testing of our new secondary Internet connection that will result in intermittent outages to our campus Internet connection. We chose this time in order to minimize any impact to campus Internet use. This secondary link will effectively double the amount of Internet bandwidth available to campus.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu.

Have a great day,

Computing Services

Brief Internet downtime on campus tonight (2/21/19) for required maintenance activities

Beginning tonight at 9:00 PM (Thursday, February 21) and lasting until roughly 10:00 PM, Computing Services will be working to test our new secondary Internet connection that will result in intermittent outages to our campus Internet connection. This secondary link will effectively double the amount of Internet bandwidth available to campus.

Also at 9:00 PM, we will be replacing UPS battery systems for the Faculty Drive buildings. This will overlap with the short Internet outages and should be completed by 10:00 PM.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu.

Have a great day,

Computing Services

Brief network and Internet outage around 12:50 PM

The campus experienced an Internet and network outage that lasted roughly 5 minutes today starting at around 12:50 PM. This was due to a misconfiguration to our Internet routing system as part of our project to add a larger capacity secondary Internet link. We’re working with the vendor to correct the issue and do not anticipate any further outages at this point.

Sorry for the inconvenience, if you have any questions, please contact our Helpdesk at x7741 or via email at computingservices@adams.edu

Internet connection issues with our CenturyLink Internet provider

We began experiencing issues with our upstream Internet provider late yesterday afternoon and have opened a trouble ticket with CenturyLink. They are currently investigating the issue in their system and hope to have services fully restored as soon as possible. In the meantime, you may experience slowness and time-outs to various websites until CenturyLink resolves the problem.

Sorry for the inconvenience, and we appreciate your patience with this intermittent problem.

Computing Services

computingservices@adams.edu x7741

Banner PROD DB Unavailable – Tonight 02/07/19 after 9 pm

Banner PROD DB Unavailable – Tonight 02/07/19 from 9 pm until midnight

Tonight the Banner production environment will be unavailable after 9 pm while the servers and Oracle database are updated with the latest patches. Assuming no issues are encountered the system should be up after midnight. If issues are encountered, then the campus will be notified of the issue. The Banner Self-Service and Web-Services will be unavailable during these updates, which includes functionality such as registration, add/drop classes, catalog, schedule, work study time entry, unofficial transcripts, etc.

Computing Services thanks you for your patience and understanding as we perform these mandatory critical patching activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Have a great day!
Computing Services

Banner PROD DB Available – Saturday 02/02/19 Updates Complete

Banner PROD DB Available – Saturday 02/02/2019

The Banner 4th Quarter Updates are complete in the production environment. The Banner ADMIN and Self-Service Applications are now available.

  • AppNav 3.1
  • Web Tailor 8.8.4
  • BDM 8.7.1.1/8.7.1.2
  • Financial Aid 8.34.1.3
  • Finance SSB 8.7.0.3
  • Finance SSB 9.2
  • Faculty SSB 9.8

Computing Services thanks you for your patience and understanding as we perform these mandatory critical patching activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Have a great day!
Computing Services

Banner PROD DB Unavailable – Saturday 02/02/19 7am-2pm

Banner PROD DB Unavailable – Saturday 02/02/2019

The Banner production environment will be unavailable on Saturday from 7 am to approximately 2 pm, while the Banner 4th Quarter updates are deployed to the production environment. The Banner Self-Service and Web-Services will be unavailable during these updates, which includes functionality such as registration, add/drop classes, catalog, schedule, work study time entry, unofficial transcripts, etc. The modules to be updated are:

  • AppNav 3.1
  • Web Tailor 8.8.4
  • BDM 8.7.1.1/8.7.1.2
  • Finance SSB 8.7.0.3
  • Finance SSB 9.2
  • Faculty SSB 9.8

Computing Services thanks you for your patience and understanding as we perform these mandatory critical patching activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Have a great day!
Computing Services