Updates and Improvements to Phone and Voicemail Services

As shared at the August 17th All-Campus Meeting, Computing Services has begun the process of phasing out individual Personal Access Codes (“PACs”) for faculty and staff for long-distance calling. Instead of assigning individual PACs to each employee, each department has been assigned a 6-digit access code that is to be used by all employees of that respective department for work-related long-distance calling. Computing Services will begin deleting individual PACs on November 1st in order to give users time to receive the departmental PACs and ensure everything is working properly. While use of this new long-distance access code will work in exactly the same way as the current PACs, moving away from individual codes will assist with streamlining the budget and billing process for the departments, as well as saving 40-60 hours of staff work time per month.

In addition, current voicemail services have been modified to provide Voicemail-to-Email service to new on-campus faculty and staff by default. This service delivers voicemail messages directly to a faculty or staff member’s Adams email inbox as an audio file attachment, allowing the employee to listen to their voice messages on a desktop computer, laptop, tablet, or smartphone. This service also permits forwarding or archiving of these voicemail messages just like a typical email message.

If you still receive voicemails directly on your office phone, we encourage you to submit a work ticket to Computing Services to take advantage of the Voicemail-to-Email service. To do so, access the workorder system here: https://www.adams.edu/administration/computing/request_forms.php

Under the “Phone Services” menu, select “Voicemail” and submit your ticket, being sure to include both your office phone extension and ASU email address. Toward the end of the fall semester, Computing Services will begin working with anyone who has not yet made the transition so that we can deprecate the old method around the holiday break.

In the coming months, we look forward to sharing ideas and possible options to address your department’s telecommunication needs. If you have questions, please contact Computing Services at extension 7741 or via e-mail at computingservices@adams.edu.

Thanks!
Computing Services

New Campus Directory go-live date and CS Maintenance for Thursday, 8/30/18

Computing Services and the Public Relations and Marketing team are excited to announce that the new campus directory rollout, as mentioned in the all-campus meeting, will be live on www.adams.edu on Tuesday, September 4th. The new directory also includes a feature which allows employees to update their directory information directly. Instructions are included at the bottom of this message after our maintenance activities for this week.

****Maintenance activities for Thursday, 8/30/18****

-At 6:30 AM, all Banner Web Services and School Services will be unavailable for roughly 10 minutes as we finalize the configuration for the new campus directory.

-Beginning at 9:00 PM, all employee MAC and Windows PCs will receive critical software security patches. Users are encouraged to log out but leave their computers on to assist with the installation of these updates.

-Also beginning at 9:00 PM, we will be testing our fail-over capabilities for on-campus calling to improve system availability. There is no anticipated interruption to phone service.

-Lastly, at 9:00 PM we will be rebooting several back-end systems for maintenance which will cause brief interruptions to the CS ticketing and account management systems.

****How to update your employee information in the new campus directory (after 9/4/18)****

Once the new campus directory is live on September 4th, employees may follow these instructions to update their directory information:

-Log into Web Services on the Faculty/Staff Resources page.

-Click the Personal Information tab at the top of the screen.

-Click the Update Address(es) and Phone(s) link.

-Under the Directory Address section, click the Current link

-Make any relevant updates and changes, and click the Submit button.

**Note- Changes to the system take roughly 15 minutes to be displayed in the directory.**

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Have a great day,

Computing Services

Critical information- Banner 9 PROD Go-Live and Banner downtime schedule for this weekend

As most of you are aware, Computing Services has been engaged in a massive upgrade project over the last few years to move the campus from Banner 8 to Banner 9. The next step is for us to move Banner 9 into production this weekend. Below are the critical items campus needs to know about this change.

***Downtime for ALL Banner services begins this Friday, July 27th at 8:00 PM.***

All Banner services including school services, Banner INB, Self-Service, and Banner Printing will be unavailable starting Friday at 8:00 PM. Our rDBA team and Banner Team members will work throughout the night and weekend to perform the full list of upgrade tasks. The upgrade is anticipated to be completed late Sunday and ready for full campus usage on Monday morning, July 30th.

***Banner 9 only services after the upgrade, and Banner 8 availability***

After the upgrade, all App Xtender (BDM) services as well as any Banner processes that rely on the COF components will ONLY be available through Banner 9. All other Banner Production processes and services will be available in BOTH Banner 8 and Banner 9 until September 10th, which is the date we plan to turn off Banner 8 services.

***Desktop shortcut for Banner 9 PROD- Setting Default Browser to Chrome***

Computing Services will be pushing out a new icon and shortcut to the desktops of all PCs on campus late this week in preparation for the cutover. We have found that only the Google Chrome browser seems to consistently work with the new Banner 9 Web Application. Some of your computers may have another browser such as Internet Explorer (IE) or MS Edge or Mozilla Firefox set as the default browser, so you will need to reset your default browser to Chrome. The following link explains how to set your default browser to Chrome for Windows 10, Windows 8 or 7 and below, and Mac computers.

https://support.google.com/chrome/answer/95417?hl=en&co=GENIE.Platform%3DDesktop

In the near future, Computing Services will be creating a patch to push to campus computers to enable the icon to open Google Chrome directly even if it is not your default browser, but until that time, we recommend you follow these instructions to ensure Banner 9 works consistently for you.

If you are encountering issues with these instructions, please give the helpdesk a call at x7741 or create a ticket https://helpdesk.adams.edu.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Have a great day,

Computing Services

 

Computing Services Maintenance for Thursday, 7/19/18

****Thursday Maintenance***

Thursday night beginning at 9:00 PM, Computing Services will be pushing critical security patches and updates to campus PC computers. When leaving work today, please log out and leave your computer turned on to assist with these installations.

Also beginning at 9:00 PM and lasting until roughly 11:00 PM, we will be performing some back-end maintenance activities on the campus file server that provides the campus home (X:) and Shared (S:) drives, and the campus main web site and web server. During this time there will be brief outages to these services as the maintenance tasks are performed.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Have a great day,

Computing Services

Primary Campus Internet connection restored, brief maintenance tonight

CenturyLink was able to finish repairs to our primary fiber connection to the Internet caused by the Spring fire, and ASU is back up and running on this link. Computing Services will have to perform some clean-up maintenance tasks tonight beginning at 9:00 PM that will briefly affect Internet services. Anticipated downtime is less than 30 minutes, and will affect campus Internet access, wireless and residence halls.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Have a great day,

Computing Services

 

 

Banner and campus wifi downtime and maintenance for tonight and tomorrow night, 6/27-6/28

****Wednesday Evening wifi Maintenance***

Tonight beginning at 6:00 PM and lasting roughly 30 minutes, Computing Services will be performing required maintenance on the campus wifi system. ALL wireless networking and Internet service including ASUwifi and ASUguest will be down briefly as we perform this update.

****Thursday Night Maintenance and Banner downtime****

On Thursday beginning at 9:00 PM and lasting until roughly 11:30 PM, ALL Banner Production services including forms, Banner Web, School Services and Banner printing will be unavailable as we perform a required VMWare migration process.

Also beginning at 9:00 PM, we will be performing some back-end maintenance activities on several systems such as the campus events, blogs, and How-to systems. These systems will be unavailable for a few minutes as they are restarted at the completion of the maintenance.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Have a great day,

Computing Services

CS Maintenance for tonight, 6/21//18

****Thursday Maintenance***

Tonight beginning at 9:00 PM, Computing Services will be pushing critical security patches and updates to campus PC and MAC computers. When leaving work today, please log out and leave your computer turned on to assist with these installations.

Also beginning at 9:00 PM, we will be performing some back-end maintenance activities on DEVL and QA instances of Banner. Production Banner will not be affected.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Have a great day,

Computing Services

CS Maintenance for tonight – 5/31 (File Server), and Banner PROD downtime this weekend

****Thursday Maintenance- Campus File Server Migration****

Tonight beginning at 9:00 PM, Computing Services will performing a migration to the new file server that hosts the campus home (x:) and shared (s:) drives. Users may need to reboot their computers on Friday morning if the home and shared drives fail to automatically reconnect.

****Banner PROD downtime starting Friday Evening****

Beginning at 9:00 PM and lasting until roughly noon on Saturday, ALL Banner Production services will be unavailable as our remote DBA team will be pushing required security patches and updates to Banner systems.  During this time, Banner forms, SSB, and all other PROD Banner systems will be unavailable.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Have a great day,

Computing Services

CS Maintenance for tonight – 5/17 (PC reboots), and Banner PROD downtime this weekend

****Thursday Maintenance- Campus PCs WILL reboot****

Tonight beginning at 9:00 PM, Computing Services will be pushing critical security patches and updates to campus PC computers. One required installation WILL force PCs to restart to finish the installation, so please be sure to save any open files and log out and leave your computer turned on before leaving work today to ensure you do not lose any data.

****Banner PROD downtime starting Friday Evening****

Beginning at 8:00 PM and lasting for most of the weekend, ALL Banner Production services will be unavailable as our remote DBA team will be pushing required security patches and updates to Banner systems.  During this time, Banner forms, SSB, and all other PROD Banner systems will be unavailable. Once the systems are back up, Computing Services will send a message directly to the Banner Users Group (BUGs) to notify that it is available.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Have a great day,

Computing Services

Computing Services Maintenance for Thursday, 3/29 Banner PROD

****Thursday Maintenance****

Beginning at 9:00 PM and lasting until roughly midnight, ALL Banner Production services will be unavailable as we will be pushing security patches and updates to several Banner systems.  During this time, Banner forms, SSB, and all other PROD Banner systems will be unavailable.

Also on Thursday evening, Computing Services will be making the final steps in the major, multi-year migration to the campus VoIP system, which is to disconnect our legacy PBX system. No impact is anticipated with this maintenance.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Have a great day,

Computing Services