Degree Works/Banner PROD Downtime + Computing Services Maintenance this week/early next

Beginning this evening through early next week and in preparation for the beginning of the Fall semester, Computing Services will be performing several critical maintenance tasks that are required for our various systems. See below for details.

***Degree Works Downtime Wednesday, 8/5 and Thursday, 8/6*** 

The Degree Works PROD environment will be unavailable beginning this evening (Wednesday, 8/5) at 9:00 PM until Thursday morning at 6:00 AM, while Oracle PSU security updates are deployed. During this time, ALL Degree Works services will be inaccessible.

On Thursday evening, the Degree Works PROD environment will be upgraded to DW version 5.0.3.2 from 6:00 to 7:00 PM. During this hour, the system will be unavailable, with an expectation of a shorter downtime for the student-facing dashboard.

***Banner PROD Downtime Thursday, 8/6*** 

Beginning at 9:00 PM on Thursday, and lasting until approximately 6:00 AM on Friday, our remote DBA team will be deploying the Oracle Quarter 2 updates. During this time, ALL Production Banner services will be unavailable, including Banner 9, Self-Service, Web-Services, and School Services, etc.

***Computing Services Maintenance for Tuesday, 8/11***

On Tuesday, 8/11, beginning at 8:00 AM and lasting until approximately 11:00 AM, the events server will be upgraded. During that window, the events calendar will be unavailable.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu.

Have a great day,

Computing Services

 

Computing Services Maintenance for Wednesday, 7/29 and Thursday, 7/30

This week, Computing Services will be performing several critical maintenance tasks that are required for our various systems. See below for details.

***Computing Services Maintenance for Wednesday, 7/29***

–Beginning at 10:30 PM and lasting approximately 3 hours, Centurylink will be replacing the Verizon circuit on campus. While we expect no outages to campus services, on-campus residents utilizing Verizon as their service provider may experience an outage to personal devices during that window. 

***Computing Services Maintenance for Thursday, 7/30***

–Beginning at 6:00 PM and lasting approximately 2 hours, we will be installing hotfixes for the System Center Configuration Manager (SCCM), the system that is used to push all Window updates, software updates, and new applications. During this time, we expect no impact to users. 

–Beginning at 9:00 PM and lasting approximately 3 hours, we will be upgrading the Docker Enterprise cluster. During this time, network services (including Banner web services and SSO) will experience intermittent service outages due to brief restarts.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu.

Have a great day,

Computing Services

Banner PROD Downtime + CS Maintenance this week

This week, Computing Services will be performing several critical maintenance tasks that are required for our various systems. See below for details.

***Computing Services Maintenance for Thursday, 7/23***

Computing Services will be performing the following activities beginning at 9:00 PM tomorrow evening, Thursday, 7/23:

–Installing patches to Microsoft Windows and third-party software (e.g., Adobe Acrobat, etc.) to all Windows-based systems, including employee, lab and TEC Classroom computers, even ASU-owned computers being used by employees at home. While faculty/staff machines are set to update outside of maintenance windows, these patches can force a reboot, so please log off and leave your computers on at the end of your work day tomorrow. To manually check for/install other software updates, you can open the Software Center and see the available updates. 

–Installing July Microsoft updates on all Windows production servers. Throughout this time, users will experience intermittent outages (5-15 minutes) and brief interruptions to network services as systems reboot.

–Performing maintenance on several campus systems, including campus blogs, events, how-to and cswiki servers, web database, freeradius, and the campus LDAP systems. Although brief reboots will be required, there will be minimal interruptions to campus services as we perform these maintenance activities.

***Banner PROD Downtime for Saturday, 7/25***

The Banner production environment will be unavailable Saturday morning, 7/25, from approximately 7:00 a.m. to 12:00 noon, MST, while 2020 Quarter 1 Phase 2 updates are deployed to the PROD environment. During this time, ALL Banner services will be inaccessible, which includes Banner 9, Self-Service, Web-Services, School Services, and DegreeWorks, etc.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu.

Have a great day,

Computing Services

CS Maintenance for Thursday, 7/16/20

Beginning at 9:00 PM this evening (Thursday, 7/16/2020), Computing Services will be installing July 2020 Microsoft patches/updates to the test system, for possible deployment next week. We anticipate no impact for client-facing systems.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu.

Have a great day,
Computing Services

Banner QA Downtime for Thursday, 7/9/20

Beginning at 6:00 through 9:00 PM this evening (Thursday, 7/9/2020), the Banner Quality Assurance (QA) environment will be unavailable to install the Phase 2 – 2020 Banner Quarter 1 updates.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu.

Have a great day,

Computing Services

Computing Services Maintenance for Thursday, 7/2/20

Beginning at 9:00 PM tomorrow (Thursday, 7/2), Computing Services will be installing Errata updates on several campus systems (GitLab, proxies, bastion, and the file server). Due to these updates, the campus file server (X: and S:) will be inaccessible for approximately one (1) hour.

In addition, beginning at 9:00 PM, we will be restarting traefick on Docker EE cluster. During this time, Banner web services may restart, possibly multiple times.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at (719) 587-7741 or contact us via email at computingservices@adams.edu.

Have a great day,

Computing Services

Computing Services Maintenance for Thursday, 6/25

Beginning at 9:00 PM tonight (Thursday, 6/25), Computing Services will be installing Microsoft Windows updates to all Windows-based systems, including employee, lab and TEC Classroom computers, even ASU-owned computers being used by employees at home. Please log off and leave your computers on at the end of your work day on Thursday to assist with these updates.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at (719) 587-7741 or contact us via email at computingservices@adams.edu.

Have a great day,
Computing Services

Computing Services Maintenance for Thursday, 6/18/20

***Computing Services Maintenance for Thursday, 6/18/20***

Computing Services will be performing several maintenance activities beginning at 9:00 PM tomorrow, Thursday, 6/18.

First, Computing Services will be installing Microsoft Windows patches to all Windows-based systems, including employee, lab and TEC Classroom computers, even ASU-owned computers being used by employees at home. These patches will force a reboot, so please log off and leave your computers on at the end of your work day on Thursday.

Also beginning at 9:00 PM, we will be performing maintenance and installing Microsoft patches on all Windows production servers. Throughout this time, users will experience intermittent outages (5-15 minutes) and brief interruptions to network services as systems reboot.

Finally, also at 9:00 PM on Thursday evening, we will be cleaning up unused mount points on Banner DB servers; shutdown imar. No impact is expected.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at (719) 587-7741 or contact us via email at computingservices@adams.edu.

Have a great day,
Computing Services

Banner PROD and DegreeWorks Downtime, 5/30/20

Good day, Adams State Banner Users Community.

***DegreeWorks Downtime starting Monday, 6/1/20 through Sunday, 6/14/20***
The DegreeWorks PROD environment will be unavailable Monday, 6/1, through Sunday, 6/14 while both the upgrade to DW version 5.0.3 and Oracle 19c occurs. During this time, ALL production DegreeWorks services will be inaccessible.

***Banner PROD Downtime for Saturday, 5/30/20***
The Banner Production environment will be unavailable this Saturday from 7:00 am to 5:00 pm for the Banner 2020 Quarter 1 (Phase 1) updates to be deployed to the system. The Banner PROD ADMIN and Self-Service web applications will not be available during this time. Once the updates are complete and verified a notice will be sent out to campus.

Banner 2020 Quarter 1 Updates (Phase 1):

Common DB Upgrade: 9.19, 9.19.0.1
Admin Common: 9.3.20
AppNav: 3.3
General: 8.12, 9.3.17
BAM: 9.3.16
AR: 8.6 , 9.3.14
Finance: 8.13 & 8.13.0.1, 9.3.15
Financial Aid: 8.37.3 & 8.37.3.1, 8.38, 9.3.20
Financial Aid Self-Service: 8.37.3
HR: 8.17, 9.3.14
Position Control: 8.17
Employee Self-Service: 8.17
Student: 8.19, 9.3.18
BDM: 8.7.4, 9.3.2
eTranscript: 9.2

Computing Services thanks you for your patience and understanding for the downtime to deploy the mandatory Degree Work and Banner Updates to our production environment. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Have a great day! Computing Services

Computing Services Maintenance for Thursday, 5/21/20

***Computing Services Maintenance for Thursday, 5/21/20***

Computing Services will be performing several maintenance activities beginning at 9:00 PM tomorrow, Thursday, 5/21.

First, Computing Services will be installing Microsoft Windows patches and a Google Chrome update (version 81.0.4103.61) to all Windows-based systems, including employee, lab and TEC Classroom computers, even ASU-owned computers being used by employees at home. These patches will force a reboot, so please log off and leave your computers on at the end of your work day on Thursday.

Also beginning at 9:00 PM, we will be performing maintenance and installing Microsoft patches on all Windows production servers. Throughout this time, users will experience intermittent outages (5-15 minutes) and brief interruptions to network services as systems reboot.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at (719) 587-7741 or contact us via email at computingservices@adams.edu.

Have a great day,

Computing Services