Banner PROD Downtime & CS Maintenance for Thursday, 11/17/22

Computing Services has several maintenance items on the schedule for tomorrow evening. See below for details:

***Banner PROD Downtime and CS Maintenance for Thursday, 11/17/22***

Beginning at 5:00 PM MST Thursday evening, 11/17, and lasting until 5:30 PM, Computing Services will be updating CLEAN Address in the Banner Production environment and adding it to the Banner Self-Service environment. While this work is performed, we expect a minimal downtime (less than 5 minutes) for Banner Self-Service and no downtime for staff unless entering or modifying an address on the Banner Admin page during this half-hour window.

Beginning at 9:00 PM MST and lasting until approximately 5:00 AM Friday morning, the Banner Production environment will be unavailable while Oracle PSU security updates are deployed. During this time, ALL Banner PROD services will be unavailable, including Banner Admin, Self-Service, Web-Services, and School Services, etc.

Also beginning at 9:00 PM MST, we will be installing November Microsoft Windows updates to all Windows-based systems, including employee, lab and TEC Classroom computers. These patches will force a reboot, so please log off and leave your computers on at the end of your work day tomorrow to assist with installation.

And finally, also beginning at 9:00 PM MST, Thursday evening, we will be installing November updates on all Windows production servers. During the installation of these updates, users will experience intermittent outages (5-15 minutes) and brief interruptions to network services as systems reboot.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. If you have any questions, please call the ASU Computing Services Helpdesk at (719) 587-7741 or contact us via email at computingservices@adams.edu.

Have a great day,

Computing Services

Banner PROD Available: 2022 Quarter 3 Updates Complete

The 2022 Banner Quarter 3 Updates have been deployed to the production environment this morning, November 12th, 2022. The Banner Admin and Self-Service applications are available at this time.

The Banner 2022 Quarter 3 updates include:

  • Banner Application Navigator 3.8
  • Banner Accounts Receivable 8.8.5, 9.3.22.1.4
  • Banner Access Management 9.3.20.0.4
  • Banner Admin Common 9.3.29.0.5
  • Banner Financial Aid 8.43, 9.3.32.0.4
  • Banner Finance 8.14.1.2, 8.14.2, 9.3.25.0.6
  • Banner General 8.14.2, 9.3.24.0.4
  • Banner HR and Payroll 8.20.2 , 9.3.23.0.6
  • Banner Position Control 8.20.1, 9.3.17.0.4
  • Banner Student 8.24.1.1, 8.24.1.2, 8.25, 9.3.27.0.4, 9.3.28.0.6
  • Computing Services thanks you for your patience and understanding for the downtime to deploy the critical 2022 Banner 3rd Quarter Updates to our production environment. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu.

    Have a great day! Computing Services

    Banner PROD Downtime and CS Maintenance this week/early next (11/10-14)

    Computing Services has several maintenance items on the schedule for this week and early next. See below for details:

    ***Computing Services Maintenance for Thursday, 11/10/22***

    Beginning at 9:00 PM MST Thursday evening, Computing Services will be installing November 2022 Microsoft patches/updates to our test systems for future deployment. We anticipate no impact for client-facing systems.

    Also beginning at 9:00 PM MST Thursday evening, we will be performing back-end maintenance on servers. No user interruptions are anticipated.

    ***Banner PROD Downtime for Saturday, 11/12/22***

    Beginning at 7:00 AM MST Saturday, 11/12, and lasting until approximately 12:00 PM, the Banner Production environment will be unavailable while 3rd Quarter Updates are deployed. During this time, ALL Banner PROD services will be unavailable, including Banner Admin, Self-Service, Web-Services, and School Services, etc.

    ***Computing Services Maintenance for Monday, 11/14/22***

    Beginning at 6:00 PM MST next Monday evening, 11/14, and lasting approximately 90 minutes, we will be migrating our System Center Configuration Manager (SCCM), the system that is used to push all Windows updates, software updates, and new applications, to another server. We expect no impact to users outside of Computing Services while this maintenance is performed.

    Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. If you have any questions, please call the ASU Computing Services Helpdesk at (719) 587-7741 or contact us via email at computingservices@adams.edu.

    Have a great day,

    Computing Services

    Brief Banner outage due to unplanned system issue – Wednesday evening, 11/2/22

    Due to an unexpected issue with our system, our remote DBA team will be restarting the database server for our Banner system. This will begin at 11:00 PM MST this evening (Wednesday, 11/2) and will last approximately 10-15 minutes. While brief interruption to Banner Production services (including Banner Admin, Self-Service, Web-Services, and School Services) will occur while the system is restarted, we scheduled this maintenance later in the evening to minimize impact for our users.

    Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. If you have any questions, please call the ASU Computing Services Helpdesk at (719) 587-7741 or contact us via email at computingservices@adams.edu.

    Have a great day,

    Computing Services

    October is Cybersecurity Awareness Month

    October is Cybersecurity Awareness Month. It is the 19th year of Cybersecurity Awareness Month, co-led by the National Cybersecurity Alliance and the Cybersecurity and Infrastructure Agency (CISA), and they remind everyone that there are all kinds of ways to keep your data protected this year. This year the theme is See Yourself In Cyber and they are focusing on key behaviors that help keep your data protected.  Below are the key behaviors for protecting your data:

    Enabling multi-factor authentication

    Using strong passwords and a password manager

    Updating software

    Recognizing and reporting phishing

    You can also refresh your Cybersecurity knowledge with these Online Safety Basics.

    While Cybersecurity Awareness Month may be observed every October, we remind you to do your part and educate yourself to be cyber smart throughout the year and remember everyone has a right to a safe internet, so let’s remember to #BeCyberSmart.

    Computing Services is here to help you with cybersecurity and answer any questions you may have. Feel free to contact us at (719) 587-7741 or computingservices@adams.edu.

    ASU Computing Services

     

    Computing Services Maintenance for Thursday, 10/27/22

    Beginning at 9:00 PM MST, this evening (Thursday, 10/27), and lasting until approximately 11:00 PM, we will be rebuilding indexes in the Banner Production environment. We expect slower performance in all Banner PROD services while this maintenance is being performed.

    Also at 9:00 PM MST, we will continue our back-end maintenance on our Banner 9 QA jobs server. No user interruptions are anticipated.

    Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. If you have any questions, please call the ASU Computing Services Helpdesk at (719) 587-7741 or contact us via email at computingservices@adams.edu.

    Have a great day,

    Computing Services

    Computing Services Maintenance for Thursday, 10/20/22

    Beginning at 9:00 PM MST this evening (Thursday, 10/20), Computing Services will be installing October Microsoft Windows updates to all Windows-based systems, including employee, lab and TEC Classroom computers. These patches will force a reboot, so please log off and leave your computers on at the end of your work day today to assist with installation.

    Also at 9:00 PM MST, we will be installing October updates on all Windows production servers. During the installation of these updates, users will experience intermittent outages (5-15 minutes) and brief interruptions to network services as systems reboot.

    Lastly, at 9:00 PM MST, we will be performing back-end maintenance on our Banner 9 QA jobs server. No user interruptions are anticipated.

    Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. If you have any questions, please call the ASU Computing Services Helpdesk at (719) 587-7741 or contact us via email at computingservices@adams.edu.

    Have a great day,

    Computing Services

    Computing Services Maintenance for Thursday, 10/13/22

    Beginning at 7:00 PM MST Thursday evening, 10/13, Computing Services will be upgrading the Xtender server system. This upgrade will take roughly 3-4 hours to complete, at which time, Xtender will not be available. Since the time of the upgrade is after business hours, the impact should be minimal.

    Also on Thursday evening, but beginning at 9:00 PM MST, Computing Services will be installing October 2022 Microsoft patches/updates to our test systems for future deployment. We anticipate no impact for client-facing systems.

    Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. If you have any questions, please call the Helpdesk at (719) 587-7741 or contact us via email at computingservices@adams.edu.

    Have a great day,

    Computing Services

    Computing Services Maintenance for Thursday, 10/6 and Tuesday, 10/11

    ***Computing Services Maintenance for Thursday, 10/6/22***

    Beginning at 9:00 PM MST this evening (Thursday, 10/6), Computing Services will be installing September Microsoft Windows updates to all Windows-based systems, including employee, lab and TEC Classroom computers. These patches will force a reboot, so please log off and leave your computers on at the end of your work day today to assist with installation.

    Also beginning at 9:00 PM MST, we will be installing September updates on all Windows production servers. During the installation of these updates, users will experience intermittent outages (5-15 minutes) and brief interruptions to network services as systems reboot.

    ***Computing Services Maintenance for Tuesday, 10/11/22***

    Beginning at 6:00 PM MST next Tuesday evening, 10/11, and lasting approximately 3 hours, we will be upgrading the System Center Configuration Manager (SCCM), the system that is used to push all Windows updates, software updates, and new applications. We expect no impact to users outside of Computing Services while this maintenance is performed.

    Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. If you have any questions, please call the ASU Computing Services Helpdesk at (719) 587-7741 or contact us via email at computingservices@adams.edu.

    Have a great day,

    Computing Services

    Computing Services Maintenance for Thursday, 9/22/22

    ***Computing Services Maintenance for Thursday, 9/22/22***

    Beginning at 9:00 PM MST Thursday evening, 9/22, Computing Services will be performing several back-end changes to our account management systems and Active Directory. While we do not anticipate this to cause disruptions or challenges logging into systems or accessing data, please don’t hesitate to reach out to Computing Services if you have any challenges on Friday. 

    ***REMINDER: Set up 2-step verification for your ASU Google account by 9/27/22***

    As per our notification to campus earlier this week, ASU is implementing 2-step verification for Google accounts for all faculty, staff, and students starting next Tuesday, 9/27/22. This requirement is to improve account security and is strongly encouraged from our auditors and IT security experts. This is also a requirement for our migration from Banner to Workday.

    We encourage all faculty, staff, and students to set up 2-step verification prior to the 27th to prevent any disruptions in accessing your ASU Google account for email, calendaring, etc. If you do not set up 2-step verification before 9/27/22, you will be prompted to set it up once you log in after the transition. Please visit Google’s 2-step verification instructions on how to set this up for your account.

    Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. If you have any questions, please call the ASU Computing Services Helpdesk at (719) 587-7741 or contact us via email at computingservices@adams.edu.

    Have a great day,

    Computing Services