Computing Services Maintenance for Thursday, 1/23/20

Greetings and welcome back from Computing Services! Now that the semester has begun and we are past our maintenance freeze, Computing Services will be performing several critical maintenance tasks that are required for our various systems. See below for details:

***Maintenance Activities for Thursday, 1/23/20***

Beginning at 9:30 PM and lasting until roughly 11:00 PM, Computing Services will be installing security updates on several systems. During this time, the campus file server (X: and S:) will be inaccessible for roughly one hour.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu.

Have a great day,

Computing Services

Banner Outage Follow-up and Computing Services Maintenance for Wednesday, 12/4/19 and Thursday, 12/5/19

***Follow-up information regarding unplanned Banner outage on Tuesday, 12/3/19***

Last night at around 8:00 PM, the storage server for our campus Banner database suffered a hardware error that caused the Banner system to become unavailable. Computing Services staff responded to the outage and were able to restore services by around 10:30 PM. 

***Required maintenance tonight, Wednesday, 12/4/19, to fully repair issue***

Beginning at 8:00 PM tonight (Wednesday, 12/4), Computing Services will be performing additional maintenance that is needed to fully repair the issue that occurred last night. Although no customer-facing services are anticipated to be impacted, we wanted to keep the campus informed of the progress.

***Additional maintenance activities for Thursday, 12/5/19***

Additionally, on Thursday, 12/5, beginning at 9:00 PM, Computing Services will be performing additional maintenance on a few back-end systems to add required storage. No customer-facing services are anticipated to be impacted by this maintenance.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu.

Have a great day,

Computing Services

Banner 3rd Quarter 2019 & Regulatory Updates – Available in PROD

Good afternoon, Adams State Banner Community.

The Banner Quarter 3 updates are successfully deployed to the production environment today. The Banner Admin and Self-Service Applications are available at this time. The details on the Banner modules updated are outlined below:

Banner 8
General 8.11.2
AR 8.5.5, 8.5.6
Finance 8.12.0.3
Fin Aid 8.36, 8.37, 8.37.1
HR 8.16, 8.16.0.1 & Pos Ctrl 8.16
Student 8.18.1

Banner 8 Self-Service
Employee Self-Service 8.16

B9 Admin
Banner Access Manager (BAM) 9.3.15
Admin Common 9.3.18.1
General 9.3.15
AR 9.3.13
Finance 9.3.13
Fin Aid 9.3.17
HR 9.3.12 & Pos Ctrl 9.3.12
Student 9.3.16
AppNav 3.2.0.1

Note: the new Application Navigator has a new “Direct” search option that does not auto-fill the field once you start entering the process or object name. It requires the full seven character name, but seems to be faster than the standard search.

Computing Services thanks you for your patience and understanding for the downtime to deploy the critical Banner 3rd Quarter 2019 & Regulatory Updates to our production environment. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu
Have a great day,

Computing Services

Banner 2019 3rd Quarter & Regulatory Updates – Deploy to PROD this Saturday 11/23/19

Good evening, Adams State Banner Community.

The Banner Quarter 3 updates will be deployed to the production environment this Saturday, Nov 23rd 2019 starting at 7 am and hopefully completed by ~ 2 pm. The Banner Admin Applications will not be available during this time period. The Banner Self-Service Applications will be available, though there could be a momentary disruption in the web-services before 9 am. If there is an interruption in the web-services, then know it is temporary and please retry the service.

The details on the Banner modules updated are outlined below:

Banner 8
General 8.11.2
AR 8.5.5, 8.5.6
Finance 8.12.0.3
Fin Aid 8.36, 8.37, 8.37.1
HR 8.16, 8.16.0.1 & Pos Ctrl 8.16
Student 8.18.1

Banner 8 Self-Service
Employee Self-Service 8.16

B9 Admin
Banner Access Manager (BAM) 9.3.15
Admin Common 9.3.18.1
General 9.3.15
AR 9.3.13
Finance 9.3.13
Fin Aid 9.3.17
HR 9.3.12 & Pos Ctrl 9.3.12
Student 9.3.16
AppNav 3.2.0.1

Computing Services thanks you for your patience and understanding for the downtime to deploy the critical Banner 3rd Quarter 2019 & Regulatory Updates to our production environment. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu
Have a great day,

Computing Services

***Computing Services Maintenance for Thursday, 11/21/19***

Beginning at 9:00 PM on Thursday, 11/21, Computing Services will be installing Microsoft Windows patches to campus computers. Employees are encouraged to log off but leave their computers on when leaving work tomorrow to assist in the installation of these patches.

Also beginning at 9:00 PM, we will be performing maintenance and updates on all Windows servers. Throughout this time, users will experience intermittent outages (5-15 minutes) and brief interruptions to network services as systems reboot.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu.

Have a great day,
Computing Services

Banner PROD DB Available – Sunday 11/17/2019 @ 9:45 am

Banner PROD DB Available – Sunday 11/17/19 @ 9:45 am

The patch for Ellucian’s most recent Critical Defect (CR-000170315) is now deployed to PROD and all Banner services are up and available.

We appreciate your patience and understanding on the downtime to deploy this critical mandatory patch. If you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu
Have a great day!

Computing Services

Banner PROD DB Unavailable – Sunday 11/17/19 @ 8-9 am

Good afternoon, Adams State Banner Community.

The mandatory patch to Ellucian’s most recent Critical Defect (CR-000170315) will be deployed to PROD on Sunday 11/17/19 @ 8-9 am. A message will be sent out once the patching is complete.

We appreciate your patience and understanding on the downtime to deploy this critical mandatory patch. If you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Have a great day!
Computing Services

***Computing Services Maintenance for Thursday, 11/14/19***

Beginning at 9:00 PM on Thursday, 11/14, Computing Services will be performing maintenance and updates on various back-end servers. Throughout this time, users will experience brief interruptions to network services as systems reboot.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu.

Have a great day,

Computing Services

Banner Downtime and Computing Services Maintenance for Thursday, 11/7

***Banner Downtime and Computing Services Maintenance for Thursday, 11/7/19***

The Banner production environment will be unavailable Thursday evening from 9:00 PM MST to early morning Friday, while Oracle PSU Quarter 3 updates are deployed to the PROD environment. During this time, ALL Banner services will be inaccessible, which includes Banner 9, Self-Service, Web-Services, School Services, and DegreeWorks, etc.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu.

Have a great day,

Computing Services

Keep Your Halloween Cyber-Trick-Free

As we close out National Cybersecurity Awareness Month on this sunny Halloween, we hope that some of the tips we have shared have been useful. The more you know, the more you are prepared for the monsters, zombies, and mummies that are out there. Whether you’re on your phone, tablet, or computer, remember to Own IT. Protect IT. Secure IT. from things that go bump in the night or lurk in the dark web.

For some cybersecurity horror stories, check out this list of bone-chilling tales from our friends at Panda Security: Halloween Cybersecurity Horror Stories. Or, if you prefer your stories more on the cheesy side, this quick video from our colleagues at the University of Rochester has additional tips to stay safe: “The Top Ten” Movie Trailer.

Computing Services is here to help you with cybersecurity and answer any questions you may have. Feel free to contact us at (719) 587-7741, computingservices@adams.edu, or stop by our offices in the Computing Services building.

Have a great Halloween!
ASU Computing Services

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