Entries Tagged 'Maintenance Announcements' ↓
March 21st, 2020 — Announcement, Maintenance Announcements, System Status
The Oracle 19c upgrade was successfully deployed to the Banner production environment throughout the night and verified this morning. The Banner Admin and Self-Service Applications are available at this time. If there is any issue logging into Banner, then restart your computer and retry the process in the Banner ERP. If the issue persists, then create a RT Workorder Ticket in the Banner Development & Issues queue including the parameters used, the error message, and a screenshot of the error.
Again Computing Services thanks you for your patience and understanding for the downtime to upgrade our production environment Banner Oracle database. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu
Have a great day!
Computing Services
March 18th, 2020 — Announcement, Maintenance Announcements, System Status
*Banner PROD Oracle DB 19c Upgrade: Unavailable Friday Night 3/20/20 through Saturday Afternoon 3/21/20*
The Banner production environment will be unavailable this Friday 3/20/20 from 8 pm until approximately Saturday noon, due to the mandatory Oracle Database 19c Upgrade. If issues are encountered, then Banner could possibly remain offline through Sunday 3/22/20. The campus will be notified if an issue is encountered and when the Banner systems are restored. All Banner Admin and Self-Service applications will be unavailable during this upgrade, which includes services such as applications, registration, attendance tracking, unofficial transcripts, tax forms, BDMS/Application Xtender processes, etc. No Blackboard services will be impacted during this Oracle Database upgrade.
Computing Services thanks you for your patience and understanding for the downtime to upgrade the Oracle Database in our production Banner environment. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu
Have a great day!
Computing Services
March 18th, 2020 — Announcement, Maintenance Announcements
Beginning at 9:00 PM on Thursday, 3/19/2020, Computing Services will be installing Microsoft Windows patches to campus computers. Employees are encouraged to log off but leave their computers on when leaving work tomorrow to assist in the installation of these patches.
Also during the maintenance window, Computing Services will be performing maintenance and installing updates and patches to the TLS certificates, as well as proxy and Windows servers. Throughout this time, users will experience intermittent outages (5-15 minutes) and brief interruptions to network services as systems reboot.
In addition, we will be performing PoE (power over ethernet) updates in campus buildings related to access points, security cameras, and VoIP phones. When arriving to work on Friday morning, your phone should function normally. However, if you have any problems, please don’t hesitate to reach out to us by calling the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu.
Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu.
Have a great day,
Computing Services
March 13th, 2020 — Announcement, Maintenance Announcements
***Computing Services Maintenance for Employee computers***
As a quick reminder before we head into Spring Break, Computing Services will be pushing out critical security patches to all Windows computers starting this weekend and over Spring Break. If you are leaving campus for Spring Break, please be sure to leave your computer turned on in order to assist the installation of these patches.
***Helpful How-tos, forwarding your campus phone number, connecting to home/shared drives remotely***
Computing Services has configured our phone system so that employee desk phones can be forwarded to cell phones as needed. For information on how to set this up, please refer to this document: https://howto.adams.edu/Telephone. Forwarding information is located at the bottom of the page. If you have any issues or would like assistance, please contact Computing Services at x7741 or via email at computingservices@adams.edu.
***How to access your files from home***
You can access your Google Drive from home! Navigate to drive.google.com, and login with your ASU credentials. You can also access your shared drives (S:) and your home drive (X:). When you open a web browser, you can navigate to https://myfiles.adams.edu, you will login with your ASU userid (not your full email address) and your password.
As always, Computing Services appreciates your help and cooperation as we perform these critical security patches. If you have any questions or need technical assistance, please contact the ASU Computing Services Helpdesk at 719-587-7741 or via email at computingservices@adams.edu.
Thank you,
Computing Services
March 5th, 2020 — Announcement, Maintenance Announcements
As part of our initiative to ensure all computers are up-to-date and secure across campus, ASU Computing Services will be making several upgrades to all Windows computers across campus in the next few weeks.
As Microsoft support of Windows 10 build 1709 ends in April 2020 (that means they will no longer be creating security patches for it), we are upgrading our Windows computers to Windows 10 build 1909. This is an in-place upgrade, and will not affect your data. We will be pushing this upgrade out as a required patch the evening of Friday, March 13th. We will be working on campus that weekend and throughout Spring Break to get as many computers completed as possible. The mandatory push will only install during our evening maintenance windows (after 9 PM). If you want to start the upgrade yourself during the day, we will also be making the upgrade available in the Software Center, which you can access by clicking on the Start button and starting to type “Software Center” then clicking on the Software Center when it pops up in the Start Menu. Once you are in the Software Center, in the left column, click on Operating Systems, and you should see an available upgrade. You can choose to kick off this installation yourself, but it will take several hours, and your computer will be unusable during the upgrade. A quick way to tell if your computer has been upgraded, when you press CTRL+ALT+DEL to login, the background should blur. If this happens, you are upgraded!
Also coming up is the deployment of Microsoft Office 2019. This will be made available through the software center March 16-18 so you can kick-off the installation yourself, this will also take a couple of hours as Office is a pretty big software package. For those that do not choose to do the install themselves, it will be pushed as a mandatory update on March 19 and will install only during evening maintenance windows.
NOTE: These updates will only happen if your computer is on campus. If you are an off-campus employee, we will need to coordinate with you to get your computer updated.
If you have questions or problems with either of these upgrades, please contact the ASU Computing Services Help Desk at Ext. 7741 or 719-587-7741.
Thank you,
Computing Services
February 29th, 2020 — Announcement, Maintenance Announcements, System Status
Greetings Banner Users Community.
The Banner ERP and ApplicationXtender PROD applications have been successfully updated this Saturday Leap Day morning. The production environment for Banner and ApplicationXtender are available for use and processing. If there is any issue logging into Banner, then close Banner, Clear your Browser Cache, and restart Banner.
Again Computing Services thanks you for your patience and understanding for the downtime to deploy the urgent Banner & AX Updates to our production environment. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu
Have a great day!
Computing Services
February 27th, 2020 — Announcement, Maintenance Announcements
Beginning at 9:00 PM tonight, 2/27/2020, Computing Services will be performing maintenance on several campus systems, including the campus blogs, events, how-to, web database, and the campus name/DHCP servers. There will be minimal interruptions to campus services as we perform these maintenance activities and systems reboot.
Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu.
Have a great day,
Computing Services
February 26th, 2020 — Announcement, Maintenance Announcements, System Status
Good afternoon, Adams State Banner Community.
This Saturday, February 29th 2020, the following updates will be done in the Banner PROD environment:
(1) 8:00 am to 9:00 am – Financial Aid 8.37.2.3 Updates for the 2021 Pell Schedule
Banner Admin Applications will be available during this maintenance window.
Banner Self-Service Applications will be available during this maintenance window.
A momentary disruption to Application Navigator ~ 8:15 am.
(2) 7:00 am to 1:00 pm – BDM/ApplicationXtender (AX) 16.6 Patch 3 Upgrades
AX will be unavailable during this maintenance window.
The month of February has the following mandatory ERP updates where the details are outlined below and are in the Banner Google Calendar: Adams State University – Banner Updates Calendar
Computing Services thanks you for your patience and understanding for the downtime to deploy the urgent Banner & AX Updates to our production environment. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu
Have a great day!
Computing Services
February 20th, 2020 — Announcement, Maintenance Announcements
***Computing Services Maintenance for Thursday, 2/20/2020***
Beginning at 9:00 PM tonight, 2/20, Computing Services will be installing Microsoft Windows patches to employee, lab and TEC Classroom computers. Employees are encouraged to log off but leave their computers on when leaving work today to assist in the installation of these patches.
Also beginning at 9:00 PM, we will be performing maintenance and installing patches on all Windows servers. Throughout this time, users will experience intermittent outages (5-15 minutes) and brief interruptions to network services as systems reboot.
Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu.
Have a great day,
Computing Services
February 12th, 2020 — Announcement, Maintenance Announcements
Beginning at 9:00 PM on Thursday, 2/13/2020, Computing Services will briefly take down the main website (adams.edu) to perform configuration clean-up. The website will be down for approximately 10 minutes while this work is performed.
Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu.
Have a great day,
Computing Services
