Entries Tagged 'Announcement' ↓

As most of you are aware, Computing Services has been engaged in a massive upgrade project over the last few years to move the campus from Banner 8 to Banner 9. The next step is for us to move Banner 9 into production this weekend. Below are the critical items campus needs to know about this change.

***Downtime for ALL Banner services begins this Friday, July 27^th at 8:00 PM.***

All Banner services including school services, Banner INB, Self-Service, and Banner Printing will be unavailable starting Friday at 8:00 PM. Our rDBA team and Banner Team members will work throughout the night and weekend to perform the full list of upgrade tasks. The upgrade is anticipated to be completed late Sunday and ready for full campus usage on Monday morning, July 30^th.

***Banner 9 only services after the upgrade, and Banner 8 availability***

After the upgrade, all App Xtender (BDM) services as well as any Banner processes that rely on the COF components will ONLY be available through Banner 9. All other Banner Production processes and services will be available in BOTH Banner 8 and Banner 9 until September 10^th, which is the date we plan to turn off Banner 8 services.

***Desktop shortcut for Banner 9 PROD- Setting Default Browser to Chrome***

Computing Services will be pushing out a new icon and shortcut to the desktops of all PCs on campus late this week in preparation for the cutover. We have found that only the Google Chrome browser seems to consistently work with the new Banner 9 Web Application. Some of your computers may have another browser such as Internet Explorer (IE) or MS Edge or Mozilla Firefox set as the default browser, so you will need to reset your default browser to Chrome. The following link explains how to set your default browser to Chrome for Windows 10, Windows 8 or 7 and below, and Mac computers.

https://support.google.com/chrome/answer/95417?hl=en&co=GENIE.Platform%3DDesktop

In the near future, Computing Services will be creating a patch to push to campus computers to enable the icon to open Google Chrome directly even if it is not your default browser, but until that time, we recommend you follow these instructions to ensure Banner 9 works consistently for you.

If you are encountering issues with these instructions, please give the helpdesk a call at x7741 or create a ticket https://helpdesk.adams.edu.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Have a great day,

Computing Services

****Thursday Maintenance***

Thursday night beginning at 9:00 PM, Computing Services will be pushing critical security patches and updates to campus PC computers. When leaving work today, please log out and leave your computer turned on to assist with these installations.

Also beginning at 9:00 PM and lasting until roughly 11:00 PM, we will be performing some back-end maintenance activities on the campus file server that provides the campus home (X:) and Shared (S:) drives, and the campus main web site and web server. During this time there will be brief outages to these services as the maintenance tasks are performed.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Have a great day,

Computing Services

CenturyLink was able to finish repairs to our primary fiber connection to the Internet caused by the Spring fire, and ASU is back up and running on this link. Computing Services will have to perform some clean-up maintenance tasks tonight beginning at 9:00 PM that will briefly affect Internet services. Anticipated downtime is less than 30 minutes, and will affect campus Internet access, wireless and residence halls.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Have a great day,

Computing Services

****Wednesday Evening wifi Maintenance***

Tonight beginning at 6:00 PM and lasting roughly 30 minutes, Computing Services will be performing required maintenance on the campus wifi system. ALL wireless networking and Internet service including ASUwifi and ASUguest will be down briefly as we perform this update.

****Thursday Night Maintenance and Banner downtime****

On Thursday beginning at 9:00 PM and lasting until roughly 11:30 PM, ALL Banner Production services including forms, Banner Web, School Services and Banner printing will be unavailable as we perform a required VMWare migration process.

Also beginning at 9:00 PM, we will be performing some back-end maintenance activities on several systems such as the campus events, blogs, and How-to systems. These systems will be unavailable for a few minutes as they are restarted at the completion of the maintenance.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Have a great day,

Computing Services

****Thursday Maintenance***

Tonight beginning at 9:00 PM, Computing Services will be pushing critical security patches and updates to campus PC and MAC computers. When leaving work today, please log out and leave your computer turned on to assist with these installations.

Also beginning at 9:00 PM, we will be performing some back-end maintenance activities on DEVL and QA instances of Banner. Production Banner will not be affected.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Have a great day,

Computing Services

****Thursday Maintenance- Campus File Server Migration****

Tonight beginning at 9:00 PM, Computing Services will performing a migration to the new file server that hosts the campus home (x:) and shared (s:) drives. Users may need to reboot their computers on Friday morning if the home and shared drives fail to automatically reconnect.

****Banner PROD downtime starting Friday Evening****

Beginning at 9:00 PM and lasting until roughly noon on Saturday, ALL Banner Production services will be unavailable as our remote DBA team will be pushing required security patches and updates to Banner systems.  During this time, Banner forms, SSB, and all other PROD Banner systems will be unavailable.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Have a great day,

Computing Services

****Thursday Maintenance- Campus PCs WILL reboot****

Tonight beginning at 9:00 PM, Computing Services will be pushing critical security patches and updates to campus PC computers. One required installation WILL force PCs to restart to finish the installation, so please be sure to save any open files and log out and leave your computer turned on before leaving work today to ensure you do not lose any data.

****Banner PROD downtime starting Friday Evening****

Beginning at 8:00 PM and lasting for most of the weekend, ALL Banner Production services will be unavailable as our remote DBA team will be pushing required security patches and updates to Banner systems.  During this time, Banner forms, SSB, and all other PROD Banner systems will be unavailable. Once the systems are back up, Computing Services will send a message directly to the Banner Users Group (BUGs) to notify that it is available.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Have a great day,

Computing Services

****Thursday Maintenance****

Beginning at 9:00 PM and lasting until roughly midnight, ALL Banner Production services will be unavailable as we will be pushing security patches and updates to several Banner systems.  During this time, Banner forms, SSB, and all other PROD Banner systems will be unavailable.

Also on Thursday evening, Computing Services will be making the final steps in the major, multi-year migration to the campus VoIP system, which is to disconnect our legacy PBX system. No impact is anticipated with this maintenance.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Have a great day,

Computing Services

****Thursday Maintenance****

Beginning at 5:30 PM and lasting until around 7:00 PM, Computing Services will be performing maintenance on our campus wifi system. During this time, wifi Internet access will be interrupted as the wireless access points reboot as part of the maintenance process.

Then, beginning at 9:00 PM, Computing Services will be pushing security patches and updates to campus Mac computers. Employees are encouraged to log off but leave their computers turned on in order to assist with the installation process.

Also beginning at 9:00 PM, there will be brief interruptions to several back-end systems and services as we perform reboots as part of the patching and maintenance process. There should be very minimal impact to campus users at this time.

****Sunday Morning Banner PROD Maintenance****

Lastly, on Sunday morning beginning at 7:00 AM and lasting until roughly noon, the PROD Banner environment will be receiving updates to the Financial Aid module and other critical maintenance patches. During this time ALL Banner services will be unavailable.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Have a great day,

Computing Services

Beginning on Monday from 10:00 AM til 1:00 PM, Computing Services will be engaged in maintenance activities for the fiber optic network in the SUB. The work will continue on Tuesday and Wednesday from 11:00 AM until 1:00 PM as well. We have coordinated with the employees in the SUB that will be affected, but also wanted to share with the general campus community as well.

Thanks for your patience, and have a great Spring Break week!

Computing Services

computingservices@adams.edu

x7741