Entries Tagged 'System Status' ↓

Brief network and Internet outage around 12:50 PM

The campus experienced an Internet and network outage that lasted roughly 5 minutes today starting at around 12:50 PM. This was due to a misconfiguration to our Internet routing system as part of our project to add a larger capacity secondary Internet link. We’re working with the vendor to correct the issue and do not anticipate any further outages at this point.

Sorry for the inconvenience, if you have any questions, please contact our Helpdesk at x7741 or via email at computingservices@adams.edu

Banner PROD DB Available – Saturday 02/02/19 Updates Complete

Banner PROD DB Available – Saturday 02/02/2019

The Banner 4th Quarter Updates are complete in the production environment. The Banner ADMIN and Self-Service Applications are now available.

  • AppNav 3.1
  • Web Tailor 8.8.4
  • BDM 8.7.1.1/8.7.1.2
  • Financial Aid 8.34.1.3
  • Finance SSB 8.7.0.3
  • Finance SSB 9.2
  • Faculty SSB 9.8

Computing Services thanks you for your patience and understanding as we perform these mandatory critical patching activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Have a great day!
Computing Services

Banner PROD DB Unavailable – Saturday 02/02/19 7am-2pm

Banner PROD DB Unavailable – Saturday 02/02/2019

The Banner production environment will be unavailable on Saturday from 7 am to approximately 2 pm, while the Banner 4th Quarter updates are deployed to the production environment. The Banner Self-Service and Web-Services will be unavailable during these updates, which includes functionality such as registration, add/drop classes, catalog, schedule, work study time entry, unofficial transcripts, etc. The modules to be updated are:

  • AppNav 3.1
  • Web Tailor 8.8.4
  • BDM 8.7.1.1/8.7.1.2
  • Finance SSB 8.7.0.3
  • Finance SSB 9.2
  • Faculty SSB 9.8

Computing Services thanks you for your patience and understanding as we perform these mandatory critical patching activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Have a great day!
Computing Services

Update on campus file server outage

Computing Services is still working through the rebuild and recovery process to restore access to home and shared directories. It appears that the process will take at least another hour, and will most likely run past 5:00 PM. Again, we apologize for the inconvenience, please let us know if you have any questions at x7741 or at computingservices@adams.edu

Oracle PSU Updates Complete: Banner PROD Available 11/10/18 @ 7:00 am

Banner PROD DB Available – Saturday 11/10/18 @ 7:00 am

The Oracle PSU Updates are complete in the Banner PROD environment. The Banner ADMIN Applications and Web-Services are now available for use.

Computing Services thanks you for your patience and understanding as we perform these mandatory maintenance activities. As always, if you have any questions, please call the Adams State Computing Services Helpdesk at x7741 or contact us via email at computingservices@adams.edu

Have a great day!
Computing Services

All Banner Web services restored

At roughly 11:30 AM, Computing Services was able to restore all services and functions to the Banner Web system. There will be some follow-up maintenance that will need to take place, but we will schedule it to happen in our normal maintenance window to try to minimize further impact.

We thank you for your patience and understanding with this issue, and hope that everyone is off to a great Spring semester!

Computing Services

BannerWeb issues, Computing Services working to fully restore services

Beginning yesterday evening, we began experiencing issues with our BannerWeb environment. We’ve been working with our vendor to restore these services, and hope to have everything working later this afternoon if not sooner. This will affect Banner Web Services such as School Services and Faculty/Employee services intermittently as we are working to resolve the issue. This should not impact on-campus Banner Forms access and functionality. This was not a planned maintenance activity, and we apologize for the inconvenience this has caused.

If you have any questions, please call our Helpdesk at x7741 or contact us via email at computingservices@adams.edu

Thank you,
Computing Services

PROD Banner – Restarted and Available

The PROD Banner database and server have been restarted and are functional. The systems will be closely monitored today and the campus will be notified if the system experiences any more problems and/or needs another restart. Please notify us immediately by creating a ticket at https://helpdesk.adams.edu if you encounter issues in PROD or if you did not receive your nightly scheduled cron output.

Computing Services thanks you for your patience and understanding on this critical issue. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

PROD Banner Critical Issue – Restart at 10 am Today 10/25/17

The PROD Banner database is experiencing a critical memory issue, so must be brought down and restarted. Please logout of any open Banner browser windows and out of Self-Service Banner. The restart will happen at 10 am today. The DBAs are actively troubleshooting and working on this issue. There may need to be subsequent restarts today, so we will keep the campus apprised of the database status.

Computing Services thanks you for your patience and understanding on this critical issue. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Internet Services restored

We have received confirmation from CenturyLink that they have finished splicing our fiber and restored Internet service for all of campus. If you are still having issues, please reboot your devices and try again. There may be some slowness as all of our users are getting back on the network, so please be patient. If you are still having problems after a reboot, please contact us at 587-7741, stop by our office, or send us an email at computingservices@adams.edu

Thanks again for your patience throughout this process and have a great weekend.

Computing Services