Entries Tagged 'System Status' ↓

All Banner Web services restored

At roughly 11:30 AM, Computing Services was able to restore all services and functions to the Banner Web system. There will be some follow-up maintenance that will need to take place, but we will schedule it to happen in our normal maintenance window to try to minimize further impact.

We thank you for your patience and understanding with this issue, and hope that everyone is off to a great Spring semester!

Computing Services

BannerWeb issues, Computing Services working to fully restore services

Beginning yesterday evening, we began experiencing issues with our BannerWeb environment. We’ve been working with our vendor to restore these services, and hope to have everything working later this afternoon if not sooner. This will affect Banner Web Services such as School Services and Faculty/Employee services intermittently as we are working to resolve the issue. This should not impact on-campus Banner Forms access and functionality. This was not a planned maintenance activity, and we apologize for the inconvenience this has caused.

If you have any questions, please call our Helpdesk at x7741 or contact us via email at computingservices@adams.edu

Thank you,
Computing Services

PROD Banner – Restarted and Available

The PROD Banner database and server have been restarted and are functional. The systems will be closely monitored today and the campus will be notified if the system experiences any more problems and/or needs another restart. Please notify us immediately by creating a ticket at https://helpdesk.adams.edu if you encounter issues in PROD or if you did not receive your nightly scheduled cron output.

Computing Services thanks you for your patience and understanding on this critical issue. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

PROD Banner Critical Issue – Restart at 10 am Today 10/25/17

The PROD Banner database is experiencing a critical memory issue, so must be brought down and restarted. Please logout of any open Banner browser windows and out of Self-Service Banner. The restart will happen at 10 am today. The DBAs are actively troubleshooting and working on this issue. There may need to be subsequent restarts today, so we will keep the campus apprised of the database status.

Computing Services thanks you for your patience and understanding on this critical issue. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Internet Services restored

We have received confirmation from CenturyLink that they have finished splicing our fiber and restored Internet service for all of campus. If you are still having issues, please reboot your devices and try again. There may be some slowness as all of our users are getting back on the network, so please be patient. If you are still having problems after a reboot, please contact us at 587-7741, stop by our office, or send us an email at computingservices@adams.edu

Thanks again for your patience throughout this process and have a great weekend.

Computing Services

 

Friday morning update on Internet Outage

CenturyLink had crews working through the night to pull in 1300 feet of replacement fiber optic cable that had been damaged. They are currently splicing and working to reconnect ASU. They have not been able to give us an estimated time for restoring our services, but they are doing everything they can to get it done. We will share updates as we get them, thanks for your patience.

Computing Services

Internet outage update

Services are partially restored. Labs, classrooms, and staff desktops are functional over a backup Internet link. Resnet and Wireless networks are still down at this time. CenturyLink is still troubleshooting the problem for the ASU campus and Charter/Spectrum.

Computing Services

Networking and Internet Services restored following a brief outage

At around 4:30 PM, campus experienced an outage to networking services due to an apparent hardware error on the campus firewall. Services were restored at around 5:30 PM. Computing Services will continue to monitor the situation closely and more deeply investigate the cause of the outage. This was not a planned outage, and we sincerely apologize for any inconvenience this has caused. If you or others in your area are having trouble connecting, please reboot your device, and if you are still having problems, please contact the ASU Computing Services Helpdesk at computingservices@adams.edu or call us at x7741 and we will respond to you as soon as we are able to.

Thank you for your understanding, and again, we apologize for the issues this may have caused.

Computing Services

New Certificate for Banner INB – Installed Successfully

The new security certificate for Banner was successfully installed by our vendor tonight. Please immediately logout of Banner INB and close the browser, then open and login with a new Banner INB browser window. If any issues are reported we will post status updates to our Computing Services blog at https://blogs.adams.edu/computing

As always, if you have any questions, please call us at x7741 or contact us via email at computingservices@adams.edu. Thank you for your patience.

Update: Certificate Error Logging into Banner

Tonight at 9 pm Banner will be unavailable for our vendor to install the new security certificate.

If the issue is not resolved tomorrow morning, you can still access Banner by continuing through the warning messages. We will post any status updates to our Computing Services blog at https://blogs.adams.edu/computing

As always, if you have any questions, please call us at x7741 or contact us via email at computingservices@adams.edu. Thanks for your patience.