Computing Services Maintenance this week (2/18-19)

This week, Computing Services will be performing several critical maintenance tasks that are required for our various systems. See below for details.

***Maintenance Activities for Thursday, 2/18/21***

Beginning at 9:00 PM MST tomorrow evening (Thursday, 2/18), Computing Services will be performing the following maintenance activities:

–Installing Microsoft Windows patches to all Windows-based systems, including employee, lab and TEC Classroom computers, even ASU-owned computers being used by employees at home. These patches will force a reboot, so please log off and leave your computers on at the end of your work day tomorrow to assist with installation. 

–Installing February Microsoft updates on all Windows production servers. Throughout this time, users will experience intermittent outages (5-15 minutes) and brief interruptions to network services as systems reboot.

–Installing security updates to the campus system GitLab. We anticipate no impact for client-facing systems.

***Maintenance Activities for Friday, 2/19/21***

Beginning at 5:00 AM MST on Friday morning, we will be moving the Cisco Unified Communications Manager (CUCM) for our campus telephone system to new servers. We expect the campus telephone system — including voicemail, fax, and the ability to make 911 emergency calls — to be down for approximately 1 hour as we make this move. During this time, if you need to make a call, please use a cell phone if available.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at (719) 587-7741 or contact us via email at computingservices@adams.edu.

Have a great day,

Computing Services

Banner Downtime and CS Maintenance for Thursday, 2/11/21

***Banner PROD Downtime and Computing Services Maintenance for Thursday, 2/11/21***

Beginning at 9:00 PM MST tomorrow evening (Thursday, 2/11), the Banner Production environment will be unavailable until approximately 6:00 AM Friday morning while Oracle Quarter 1 PSU updates are deployed. During this time, ALL Banner PROD services will be unavailable, including Banner Admin, Self-Service, Web-Services, and School Services, etc.

Also Thursday evening, beginning at 9:00 PM, Computing Services will be installing February 2021 Microsoft patches/updates to our test systems, for possible deployment next week. We anticipate no impact for client-facing systems.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at (719) 587-7741 or contact us via email at computingservices@adams.edu.

Have a great day,

Computing Services

PROD Banner Available: 2020 Quarter 4 Updates & Regulatory (Phase 2) Complete 2/6/21

Good morning, Adams State Banner Community.

The Banner Quarter 4 (Phase 2) & Regulatory Updates have been deployed to the production environment this morning, Feb 6th 2021. The Banner Admin and Self-Service applications are available at this time.

The Banner modules details are outlined in the Banner Google Calendar:
Adams State University – Banner Updates Calendar

The latest Banner Regulatory updates include:
Banner 9x Database Upgrade 9.22.0.1
Banner Employee Self-Service 8.18.1.1
Banner Ethos API DB Upgrade 9.22
Banner Financial Aid 8.39.1.1
Banner HR and Payroll 8.18.3
Banner Integration API 9.22
Banner Student API 9.22
Banner Student eTranscript 9.2.0.1

Computing Services thanks you for your patience and understanding for the downtime to deploy the critical 2020 Banner 4th Quarter & Regulatory Updates to our production environment. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computin…@adams.edu

Have a great day!
Computing Services

Banner PROD Downtime and Computing Services Maintenance this week

This week, Computing Services will be performing several critical maintenance tasks that are required for our various systems. See below for details.

***Maintenance Activities for Thursday, 2/4***

Beginning at 6:00 PM MST Thursday evening (2/4/21), Computing Services will be updating CLEAN Address in the Banner Production environment. We expect minimal impact to campus.

Also beginning at 6:00 PM MST on Thursday evening, and lasting approximately 2 hours, we will be upgrading the System Center Configuration Manager (SCCM), the system that is used to push all Window updates, software updates, and new applications. We expect no impact to users outside of Computing Services while this maintenance is performed.

***Banner PROD Downtime for Saturday, 2/6***

Beginning at 7:00 AM MST Saturday morning (2/6/21), and lasting until approximately 10:00 AM, the Banner Production environment will be unavailable while Banner Quarter 4 Regulatory Updates are deployed. During this time, ALL Banner PROD services will be unavailable, including Banner Admin, Self-Service, Web-Services, and School Services, etc.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at (719) 587-7741 or contact us via email at computingservices@adams.edu.

Have a great day,

Computing Services

Today is Data Privacy Day

Millions of people are unaware of and uninformed about how their personal information is being used, collected or shared in our digital society. Data Privacy Day, celebrated on January 28th each year, is an effort to empower people to protect their privacy, control their digital footprint, and escalate the protection of privacy and data as everyone’s priority.

This year’s theme is Own Your Privacy:

  • Personal info is like money: Value it. Protect it. Personal information has tremendous value to businesses, just like money. Make informed decisions about whether or not to share your data.
  • Keep tabs on apps. Many apps ask for access to personal information, such as your geographic location, contacts list, and photo album before you can use their services. Be mindful about who gets that information.
  • Manage your privacy settings. Check the privacy and security settings on web services and apps and set them to your comfort level for information sharing. The National Cyber Security Alliance (staysafeonline.org) has compiled a list of direct links to update your privacy settings on popular devices and online services.

Computing Services is here to help. Feel free to contact us at (719) 587-7741, computingservices@adams.edu, or stop by our Help Desk on the first floor of Nielsen Library.

Have a great day!

ASU Computing Services

Computing Services Maintenance for Thursday, 1/28

Beginning at 9:00 PM this evening, Computing Services will be performing the following maintenance activities:

–Installing Microsoft Windows patches to all Windows-based systems, including employee, lab and TEC Classroom computers, even ASU-owned computers being used by employees at home. These patches will force a reboot, so please log off and leave your computers on at the end of your work day today to assist with installation.

–Installing January Microsoft updates on all Windows production servers and updating the Docker EE cluster and SLL proxies. During these activities, users will experience intermittent outages (5-15 minutes) and brief interruptions (up to 30 minutes) to network services, including Banner, as systems reboot.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at (719) 587-7741 or contact us via email at computingservices@adams.edu.

Have a great day,
Computing Services

Computing Services Maintenance for Thursday, 1/14/21

Beginning at 6:00 PM tomorrow evening (Thursday, 1/14/2021), Computing Services will be updating CLEAN Address in the Banner Production environment. While this update will slightly affect the Banner Admin page, Banner Self-Service will not be impacted and no downtime is expected.

Also on Thursday evening, but beginning at 9:00 PM, Computing Services will be installing January 2021 Microsoft patches/updates to our test systems for deployment in the near future. We anticipate no impact for client-facing systems.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at (719) 587-7741 or contact us via email at computingservices@adams.edu.

Have a great day,

Computing Services

PROD Banner Available: 2020 Quarter 4 Updates Complete 1/9/21 ~ 12:10 pm

Good afternoon, Adams State Banner Community.

The 2020 Banner 4th Quarter End Of Year & Regulatory Updates are deployed to the production environment today, Jan 9th 2021. The Banner Admin and Self-Service applications are available at this time. All ERP services are restored and ready to use.

Banner Components Updated:

  • Banner DB Upgrade 9.22
  • Banner Accounts Receivable 9.3.17.0.2
  • Banner Admin Common 9.3.23.0.4
  • Banner Communication Management 9.7.1.1
  • Banner Document Management System 8.7.4.2
  • Banner Employee Self Service 8.18.1, 9.13
  • Banner Extensibility 9.7.0.1
  • Banner Faculty Self Service 9.13
  • Banner Financial Aid 8.39.1, 9.3.23.0.1
  • Banner Finance 8.13.1, 8.13.1.1, 9.3.18.0.3
  • Banner General 8.12.3
  • Banner General Self Service 9.7
  • Banner HR and Payroll 8.18.2, 8.18.2.1, 9.3.17.0.3
  • Banner Student 8.20.0.1, 8.20.1, 8.20.1.1, 8.20.2, 8.20.3 , 9.3.21.0.7, 9.3.22.0.4
  • Banner Student Self Service 9.14
  • Banner Web General 8.8.0.2
  • Banner Web Tailor 8.9.1.3

Computing Services thanks you for your patience and understanding for the downtime to deploy the critical 2020 Banner 4th Quarter & Regulatory Updates to our production environment. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Have a great day!

Computing Services

Banner PROD Downtime and Computing Services Maintenance this week

This week, Computing Services will be performing several critical maintenance tasks that are required for our various systems. See below for details.

***Banner PROD Downtime & Maintenance Activities for Thursday, 1/7 and Friday, 1/8***

Beginning at 6:00 PM MST on Thursday evening, and lasting approximately 2 hours, we will be upgrading the System Center Configuration Manager (SCCM), the system that is used to push all Window updates, software updates, and new applications. We expect no impact to users outside of Computing Services while this maintenance is performed.

Also this evening, but beginning at 9:00 PM MST, the Banner Production environment will be unavailable until approximately 6:00 AM Friday morning due to the Banner Oracle Database 12.2/19c Upgrade. During this time, ALL Banner PROD services will be unavailable, including Banner Admin, Self-Service, Web-Services, and School Services, etc.

***Banner PROD Downtime & Maintenance Activities for Saturday, 1/9***

Beginning at 6:00 AM MST Saturday and lasting until approximately 2:00 PM, the Banner Production environment will be unavailable while 4th Quarter End of Year and Regulatory Updates are deployed. During this time, ALL Banner PROD services will be unavailable, including Banner Admin, Self-Service, Web-Services, and School Services, etc.

Beginning at 3:00 PM MST on Saturday afternoon, we will be upgrading the Cisco Unified Communications Manager (CUCM) for our campus telephone system. We expect the campus telephone system — including voicemail, fax, and the ability to make 911 emergency calls — to be down for approximately 1 hour as we perform this upgrade.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at (719) 587-7741 or contact us via email at computingservices@adams.edu.

Have a great day,

Computing Services

Computing Services Maintenance for Thursday, 12/17/20

This week, Computing Services will be performing several critical maintenance tasks that are required for our various systems. See below for details.

***Computing Services Maintenance for Thursday, 12/17/20***

Beginning at 6:00PM, Computing Services will be:

–Performing an in-place upgrade to campus print servers. Printing services will be unavailable for approximately 3 hours (6:00-9:00PM).

Then beginning at 9:00PM, Computing Services will be:

–Installing Microsoft Windows patches to all Windows-based systems, including employee, lab and TEC Classroom computers, even ASU-owned computers being used by employees at home. These patches will force a reboot, so please log off and leave your computers on at the end of your work day Thursday to assist with installation. 

–Installing December Microsoft updates on all Windows production servers. Throughout this time, users will experience intermittent outages (5-15 minutes) and brief interruptions to network services as systems reboot.

***Additional maintenance continues throughout the week***

The upgrade of the Ceph backend storage cluster continues this week. Again, while no downtime is expected during this maintenance, we anticipate some decrease in performance and short outages are possible as servers restart.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at (719) 587-7741 or contact us via email at computingservices@adams.edu.

Have a great day,

Computing Services