This week and next, Computing Services will be performing several critical maintenance tasks that are required for our various systems. See below for details.

***Banner PROD Downtime & Maintenance Activities for Thursday, 11/18/21***

Beginning at 9:00 PM MST this evening, the Banner PROD environment will be unavailable until approximately 2:00 AM MST Friday morning, 11/19, while Oracle Quarter 4 PSU updates are deployed. During this time, ALL Banner PROD services will be unavailable, including Banner Admin, Self-Service, Web-Services, and School Services, etc.

Also beginning at 9:00 PM MST this evening, Computing Services will be installing November Microsoft Windows updates to all Windows-based systems, including employee, lab and TEC Classroom computers. These patches will force a reboot, so please log off and leave your computers on at the end of your work day today to assist with installation.

Additionally, we will also be installing November updates on all Windows production servers beginning at 9:00 PM MST. Throughout this time, users will experience intermittent outages (5-15 minutes) and brief interruptions to network services as systems reboot.

***Banner PROD Downtime for Saturday, 11/20/21***

Beginning at 7:00 AM MST Saturday, 11/20, and lasting until approximately 12:00 PM, the Banner Production environment will be unavailable while 3rd Quarter Updates are deployed. During this time, ALL Banner PROD services will be unavailable, including Banner Admin, Self-Service, Web-Services, and School Services, etc.

***Maintenance Activities for Friday, 11/26/21***

On Friday, 11/26, all campus networking, wifi, and Internet services will have intermittent outages as Computing Services will be performing the following maintenance:

–Moving the CenturyLink/Lumen Internet link from our core router to a dedicated edge switch.
–Restarting the core router and all campus switches for firmware updates.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. If you have any questions, please call the ASU Computing Services Helpdesk at (719) 587-7741 or contact us via email at computingservices@adams.edu.

Have a great day,
Computing Services

Beginning at 9:00 PM MST on Thursday evening (11/11), Computing Services will be installing November 2021 Microsoft patches/updates to our test systems for future deployment. We anticipate no impact for client-facing systems.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. If you have any questions, please call the ASU Computing Services Helpdesk at (719) 587-7741 or contact us via email at computingservices@adams.edu.

Have a great day,

Computing Services

Computing Services has restored access to S:\ and X:\ Shared and Home directories, and all users should now be able to access them. As of right now, the “Backup” Y:\ and Z:\ drives will be unavailable while we continue to work on the system.

If you continue to have issues, please first reboot your computer to see if the drives appear. If a reboot does not resolve the issue, please contact the ASU Computing Services Helpdesk at x7741 or via email at computingservices@adams.edu.

Thank you,

Computing Services 

Computing Services has been working to resolve an issue that arose after our planned maintenance last night (Thursday, 11/4/21). At this time, many users may not be able to access their S:\ or X:\ Shared and Home directories. We are working to identify the solution for this issue, and ask for your continued patience.

We apologize for any inconvenience and impact this has caused and will notify campus once the issue is resolved.

Thank you,
Computing Services
computingservices@adams.edu

***Computing Services Maintenance for Thursday, 11/4/21***

Beginning at 5:00 PM MST on Thursday, 11/4, Computing Services will be updating CLEAN Address in the Banner Production environment. While this update will slightly affect the Banner Admin page, Banner Self-Service will not be impacted and no downtime is expected.

Also on Thursday evening, beginning at 9:00 PM MST, the campus file server (X: and S: drives) will be unavailable for ~45 minutes while Computing Services adds RAM to the system to address performance issues.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. If you have any questions, please call the ASU Computing Services Helpdesk at (719) 587-7741 or contact us via email at computingservices@adams.edu.

Have a great day,

Computing Services

October has been jam-packed with campus activities, but as we get ready to celebrate Halloween this weekend, we wanted to let you know that October is also Cybersecurity Awareness Month. 

Now in its 18th year, Cybersecurity Awareness Month was launched by the National Cyber Security Alliance and the U.S. Department of Homeland Security to raise awareness about the importance of cybersecurity and ensure that all individuals and organizations have the information and tools they need to be safer and more secure online.

Although resources about how to protect yourself and your data are plentiful, the National Cyber Security Alliance has distilled many of the recommendations into a collection of online tip sheets. Here are a few we recommend:

• Cybersecurity basics for owning your role in being cyber smart and practicing good digital hygiene.
• Educating yourself about common internet scams and guarding your online privacy to reduce the risk of becoming a victim of identity theft.
• Ideas for how to avoid a cyber-attack at work.
• Tips for protecting your digital home, including ways to secure your wi-fi network.
• How to safely navigate the social media world by being mindful of what personal information you share online.
• Practicing safe online behavior while traveling.

While Cybersecurity Awareness Month may be observed every October, we remind you to do your part and educate yourself to be cyber smart throughout the year.

Computing Services is here to help you with cybersecurity and answer any questions you may have. Feel free to contact us at (719) 587-7741, computingservices@adams.edu, or stop by our Help Desk, currently located on the first floor of Nielsen Library.

Have a safe and fun Halloween!

ASU Computing Services

Beginning at 9:00 PM MST on Thursday, 10/21, Computing Services will be installing October Microsoft Windows patches to all Windows-based systems, including employee, lab and TEC Classroom computers. These patches will force a reboot, so please log off and leave your computers on at the end of your work day Thursday to assist with installation. 

Also beginning at 9:00 PM MST Thursday evening, Computing Services will be installing October Microsoft updates on all Windows production servers. Throughout this time, users will experience intermittent outages (5-15 minutes) and brief interruptions to network services as systems reboot.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. If you have any questions, please call the ASU Computing Services Helpdesk at (719) 587-7741 or contact us via email at computingservices@adams.edu.

Have a great day,

Computing Services

Beginning at 9:00 PM MST Thursday evening (10/14), Computing Services will be installing October 2021 Microsoft patches/updates to our test systems for future deployment. We anticipate no impact for client-facing systems.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. If you have any questions, please call the ASU Computing Services Helpdesk at (719) 587-7741 or contact us via email at computingservices@adams.edu.

Have a great day,

Computing Services

Beginning at 9:00 PM MST this evening (Thursday, 10/7), there will be brief outages of approximately an hour for all on-campus Internet and network services as we re-enable our secondary Internet Service Provider. This maintenance is part of our plan to address the ongoing intermittent network slowdowns campus has experienced over the last few weeks. 

In addition to tonight’s maintenance, the Network Team in Computing Services is working diligently to address several other maintenance and system updates required to resolve the network issues. Once we have completed all of these critical maintenance tasks, we will notify campus.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. If you have any questions, please call the ASU Computing Services Helpdesk at (719) 587-7741 or contact us via email at computingservices@adams.edu.

Have a great day,

Computing Services

Computing Services will be performing the following maintenance activities this week and next:

***Computing Services Maintenance Activities for this Thursday, 9/23/21***

Beginning at 9:00 PM MST on Thursday, Computing Services will be installing September Microsoft Windows patches to all Windows-based systems, including employee, lab and TEC Classroom computers. These patches will force a reboot, so please log off and leave your computers on at the end of your work day Thursday to assist with installation. 

Also beginning at 9:00 PM MST tomorrow evening (Thursday, 9/23), Computing Services will be installing September Microsoft updates on all Windows production servers. Throughout this time, users will experience intermittent outages (5-15 minutes) and brief interruptions to network services as systems reboot.

***Computing Services Maintenance Activities for next Thursday, 9/30/21***

Beginning at 6:00 PM MST next Thursday, 9/30, Computing Services will be updating CLEANAddress in the Banner Production environment. While this update will slightly affect the Banner Admin page, Banner Self-Service will not be impacted and no downtime is expected.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. If you have any questions, please call the ASU Computing Services Helpdesk at (719) 587-7741 or contact us via email at computingservices@adams.edu.

Have a great day,

Computing Services