Entries Tagged 'Announcement' ↓

Computing Services has restored access to S:\ and X:\ Shared and Home directories, and all users should now be able to access them. As of right now, the “Backup” Y:\ and Z:\ drives will be unavailable while we continue to work on the system.

If you continue to have issues, please first reboot your computer to see if the drives appear. If a reboot does not resolve the issue, please contact the ASU Computing Services Helpdesk at x7741 or via email at computingservices@adams.edu.

Thank you,

Computing Services 

Computing Services has been working to resolve an issue that arose after our planned maintenance last night (Thursday, 11/4/21). At this time, many users may not be able to access their S:\ or X:\ Shared and Home directories. We are working to identify the solution for this issue, and ask for your continued patience.

We apologize for any inconvenience and impact this has caused and will notify campus once the issue is resolved.

Thank you,
Computing Services
computingservices@adams.edu

***Computing Services Maintenance for Thursday, 11/4/21***

Beginning at 5:00 PM MST on Thursday, 11/4, Computing Services will be updating CLEAN Address in the Banner Production environment. While this update will slightly affect the Banner Admin page, Banner Self-Service will not be impacted and no downtime is expected.

Also on Thursday evening, beginning at 9:00 PM MST, the campus file server (X: and S: drives) will be unavailable for ~45 minutes while Computing Services adds RAM to the system to address performance issues.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. If you have any questions, please call the ASU Computing Services Helpdesk at (719) 587-7741 or contact us via email at computingservices@adams.edu.

Have a great day,

Computing Services

Beginning at 9:00 PM MST on Thursday, 10/21, Computing Services will be installing October Microsoft Windows patches to all Windows-based systems, including employee, lab and TEC Classroom computers. These patches will force a reboot, so please log off and leave your computers on at the end of your work day Thursday to assist with installation. 

Also beginning at 9:00 PM MST Thursday evening, Computing Services will be installing October Microsoft updates on all Windows production servers. Throughout this time, users will experience intermittent outages (5-15 minutes) and brief interruptions to network services as systems reboot.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. If you have any questions, please call the ASU Computing Services Helpdesk at (719) 587-7741 or contact us via email at computingservices@adams.edu.

Have a great day,

Computing Services

Beginning at 9:00 PM MST Thursday evening (10/14), Computing Services will be installing October 2021 Microsoft patches/updates to our test systems for future deployment. We anticipate no impact for client-facing systems.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. If you have any questions, please call the ASU Computing Services Helpdesk at (719) 587-7741 or contact us via email at computingservices@adams.edu.

Have a great day,

Computing Services

Beginning at 9:00 PM MST this evening (Thursday, 10/7), there will be brief outages of approximately an hour for all on-campus Internet and network services as we re-enable our secondary Internet Service Provider. This maintenance is part of our plan to address the ongoing intermittent network slowdowns campus has experienced over the last few weeks. 

In addition to tonight’s maintenance, the Network Team in Computing Services is working diligently to address several other maintenance and system updates required to resolve the network issues. Once we have completed all of these critical maintenance tasks, we will notify campus.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. If you have any questions, please call the ASU Computing Services Helpdesk at (719) 587-7741 or contact us via email at computingservices@adams.edu.

Have a great day,

Computing Services

Computing Services will be performing the following maintenance activities this week and next:

***Computing Services Maintenance Activities for this Thursday, 9/23/21***

Beginning at 9:00 PM MST on Thursday, Computing Services will be installing September Microsoft Windows patches to all Windows-based systems, including employee, lab and TEC Classroom computers. These patches will force a reboot, so please log off and leave your computers on at the end of your work day Thursday to assist with installation. 

Also beginning at 9:00 PM MST tomorrow evening (Thursday, 9/23), Computing Services will be installing September Microsoft updates on all Windows production servers. Throughout this time, users will experience intermittent outages (5-15 minutes) and brief interruptions to network services as systems reboot.

***Computing Services Maintenance Activities for next Thursday, 9/30/21***

Beginning at 6:00 PM MST next Thursday, 9/30, Computing Services will be updating CLEANAddress in the Banner Production environment. While this update will slightly affect the Banner Admin page, Banner Self-Service will not be impacted and no downtime is expected.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. If you have any questions, please call the ASU Computing Services Helpdesk at (719) 587-7741 or contact us via email at computingservices@adams.edu.

Have a great day,

Computing Services

Beginning at 9:00 PM MST Thursday evening (9/16), the Banner PROD environment will be unavailable until approximately 2:00 AM MST Friday morning, 9/17, while Oracle Quarter 3 PSU updates are deployed. During this time, ALL Banner PROD services will be unavailable, including Banner Admin, Self-Service, Web-Services, and School Services, etc.

Also beginning at 9:00 PM MST Thursday, Computing Services will be installing September 2021 Microsoft patches/updates to our test systems for future deployment. We anticipate no impact for client-facing systems.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. If you have any questions, please call the ASU Computing Services Helpdesk at (719) 587-7741 or contact us via email at computingservices@adams.edu.

Have a great day,

Computing Services

The Degree Works Production (PROD) environment will be down for the specific periods this Friday (9/10) and next Monday (9/13) as follows:

***Degree Works PROD Downtime for Friday, 9/10/21***

On Friday morning, beginning at 7:30 AM MST, the Degree Works PROD environment will be unavailable for a short time (approximately 10-15 minutes) while Computing Services switches Degree Works from the LDAP system to AD. During this brief period, ALL Degree Works services will be inaccessible. 

***Degree Works PROD Downtime for Monday, 9/13/21***

Early next week, the Degree Works PROD environment will be unavailable beginning at 12:00 AM MST Sunday evening (9/12/21) until Monday morning (9/13/21) at 5:00 AM MST, while Oracle Quarter 3 updates are deployed. During this time, ALL Degree Works services will be inaccessible.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. If you have any questions, please call the ASU Computing Services Helpdesk at (719) 587-7741 or contact us via email at computingservices@adams.edu.

Have a great day,

Computing Services

This week and early next, Computing Services will be performing the following maintenance activities:

***Maintenance Activities for Thursday, 9/2/21***

Beginning at 9:00 PM MST on Thursday evening, we will be:

–Installing Microsoft Windows patches to all Windows-based systems, including employee, lab and TEC Classroom computers. These patches will force a reboot, so please log off and leave your computers on at the end of your work day Thursday to assist with installation. 

–Installing August 2021 Microsoft patches/updates to our test systems for possible deployment next week. We anticipate no impact for client-facing systems.

***Maintenance Activities for Tuesday, 9/7/21***

Beginning at 6:00 PM MST on Tuesday evening, and lasting approximately 2 hours, we will be upgrading the System Center Configuration Manager (SCCM), the system that is used to push all Windows updates, software updates, and new applications. We expect no impact to users outside of Computing Services while this maintenance is performed.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. If you have any questions, please call the ASU Computing Services Helpdesk at (719) 587-7741 or contact us via email at computingservices@adams.edu.

Have a great day,

Computing Services