Entries Tagged 'Announcement' ↓

Beginning at 9:00 PM MST this evening (Thursday, 3/3) and lasting approximately 3 hours, Computing Services will be upgrading the domain controller’s operating system. We expect minimal interruptions (~5-15 minutes) as the upgrade is made.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. If you have any questions, please call the ASU Computing Services Helpdesk at (719) 587-7741 or contact us via email at computingservices@adams.edu.

Have a great day,
Computing Services

Beginning at 9:00 PM MST on Thursday evening (2/24), and lasting approximately 1 hour, Computing Services will be replacing the domain controller. We expect minimal interruptions (~5-15 minutes) as the replacement is made.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. If you have any questions, please call the ASU Computing Services Helpdesk at (719) 587-7741 or contact us via email at computingservices@adams.edu.

Have a great day,

Computing Services

***Campus Wifi Update***

First, we want to thank everyone who has reported issues with wifi in the last few weeks. We greatly appreciate your patience, and apologize for the inconvenience and frustration this has caused. Our system has continued to have intermittent outages due to the unsuccessful upgrade attempted on our wireless controllers on 1/26 by our support vendor. We have continued to escalate the problem, and have been working with additional vendors to resolve the issue.

Next week, beginning on Monday, 2/21, we will be working with our vendor to rebuild and upgrade our wireless controllers. As part of this process, wifi users may experience brief interruptions to service, but should automatically reconnect once the system has restarted. More details will be provided next week as the project progresses. 

***Maintenance Activities for Thursday, 2/17/22***

Beginning at 9:00 PM MST this evening, 2/17, Computing Services will be installing February Microsoft Windows updates to all Windows-based systems, including employee, lab and TEC Classroom computers. These patches will force a reboot, so please log off and leave your computers on at the end of your work day Thursday to assist with installation.

Also beginning at 9:00 PM MST, we will be installing February updates on all Windows production servers. During the installation of these updates, users will experience intermittent outages (5-15 minutes) and brief interruptions to network services as systems reboot.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. If you have any questions, please call the ASU Computing Services Helpdesk at (719) 587-7741 or contact us via email at computingservices@adams.edu.

Have a great day,

Computing Services

Beginning at 9:00 PM MST on Thursday evening (2/10), Computing Services will be installing February 2022 Microsoft patches/updates to our test systems for future deployment. We anticipate no impact for client-facing systems.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. If you have any questions, please call the ASU Computing Services Helpdesk at (719) 587-7741 or contact us via email at computingservices@adams.edu.

Have a great day,
Computing Services

***Banner PROD Downtime and Computing Services Maintenance for Thursday, 2/3/22***

Beginning at 9:00 PM MST this evening (Thursday, 2/3/22), the Banner production environment will be unavailable until approximately 2:00 AM MST Friday morning while Oracle PSU updates are deployed. During this time, ALL Banner PROD services will be unavailable, including Banner 9, Self-Service, Web-Services, and School Services, etc.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. If you have any questions, please call the ASU Computing Services Helpdesk at (719) 587-7741 or contact us via email at computingservices@adams.edu.

Have a great day,

Computing Services

***Campus wifi maintenance/outage on Thursday, 1/27*** 

On Thursday evening, 1/27, campus wifi services will have a brief outage (5-10 minutes) as part of the upgrade process to our Aruba wireless system. Wifi users will experience a brief interruption, but should automatically reconnect once the system has restarted. 

***Additional Computing Service Maintenance Activities for Thursday, 1/27***

Beginning at 9:00 PM MST Thursday evening, Computing Services will be installing January Microsoft Windows updates to all Windows-based systems, including employee, lab and TEC Classroom computers. These patches will force a reboot, so please log off and leave your computers on at the end of your work day Thursday to assist with installation.

Additionally, we will also be installing January updates on all Windows production servers beginning at 9:00 PM MST. Throughout this time, users will experience intermittent outages (5-15 minutes) and brief interruptions to network services as systems reboot.

***Phishing scam making the rounds***

As Spring semester ramps up, Computing Services wanted to remind our students and employees about the ongoing threats posed by phishing attempts and email scams. One that surfaced this morning was a document shared with faculty/staff entitled, “New Transcript Update for January 2022.docx” from “Office Admin” with a personal Gmail account. This document is a phishing attempt; do not click on the document.

Universities often face an increase in the number of phishing attempts they receive at the start of a new semester, so continue to be vigilant and take the following action to prevent phishing attempts and email scams:

• Do not open or respond to emails that you suspect as being a phishing attempt or scam.
• Do not open attachments that have been sent to you by unknown sources or click on unknown links.
• Be mindful of the sender’s email address and any web links that you are sent. Even a single character out of place may mean that it’s fake.

When in doubt, don’t click.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. If you have any questions, please call the ASU Computing Services Helpdesk at (719) 587-7741 or contact us via email at computingservices@adams.edu.

Have a great day,

Computing Services

***Computing Services Maintenance for Thursday, 1/6/22***

Beginning at 9:00 PM MST on Thursday, 1/6, Computing Services will be installing December Microsoft Windows patches to all Windows-based systems, including employee, lab and TEC Classroom computers. These patches will force a reboot, so please log off and leave your computers on at the end of your work day Thursday to assist with installation. 

Also beginning at 9:00 PM MST Thursday evening, Computing Services will be installing December Microsoft updates on all Windows production servers. Throughout this time, users will experience intermittent outages (5-15 minutes) and brief interruptions to network services as systems reboot.

***Banner PROD Downtime for Saturday, 1/8/22***

Beginning at 7:00 AM MST Saturday, 1/8, and lasting until approximately 10:00 AM, the Banner Production environment will be unavailable while regulatory updates are deployed. During this time, ALL Banner PROD services will be unavailable, including Banner Admin, Self-Service, Web-Services, and School Services, etc.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. If you have any questions, please call the ASU Computing Services Helpdesk at (719) 587-7741 or contact us via email at computingservices@adams.edu.

Have a great day,

Computing Services

The 2021 Banner Quarter 3 Updates have been deployed to the production environment this morning, November 20th 2021. The Banner Admin and Self-Service applications are available at this time.

The latest Banner 2021 Quarter 3 updates include:

Banner DB Upgrade 9.24.0.1, 9.24.0.2, 9.25
Banner Application Navigator 3.4.1, 3.5
Banner Accounts Receivable 8.8.2, 9.3.20.0.4
Banner Admin Common 9.3.26.0.6
Banner Communication Management 9.7.3
Banner Employee Self Service 9.16, 917
Banner Ethos API DB Upgrade 9.24.0.1, 9.24.0.2, 9.25
Banner Event Publisher 9.6
Banner Extensibility 9.9
Banner Faculty Self Service 9.15, 9.16
Banner Financial Aid 8.41, 8.41.0.1, 9.27.0.4
Banner Finance 8.14, 9.3.22.0.1
Banner Finance Self Service 9.4.2
Banner General 8.13.2, 9.3.21.0.6
Banner General Self Service 9.9, 9.9.0.1
Banner HR and Payroll 8.19.1.1
Banner Integration API 9.24.0.1, 9.25
Banner Student 8.21.1.1, 8.21.2, 8.21.3, 8.22, 9.3.24.1.2, 9.3.24.2.2, 9.3.25.0.5
Banner Student API 9.24.0.1, 9.24.0.2, 9.25
Banner Student Self Service 9.16.1.1, 9.17, 9.18

Computing Services thanks you for your patience and understanding for the downtime to deploy the critical 2021 Banner 3rd Quarter Updates to our production environment. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu.

Have a great day!
Computing Services

This week and next, Computing Services will be performing several critical maintenance tasks that are required for our various systems. See below for details.

***Banner PROD Downtime & Maintenance Activities for Thursday, 11/18/21***

Beginning at 9:00 PM MST this evening, the Banner PROD environment will be unavailable until approximately 2:00 AM MST Friday morning, 11/19, while Oracle Quarter 4 PSU updates are deployed. During this time, ALL Banner PROD services will be unavailable, including Banner Admin, Self-Service, Web-Services, and School Services, etc.

Also beginning at 9:00 PM MST this evening, Computing Services will be installing November Microsoft Windows updates to all Windows-based systems, including employee, lab and TEC Classroom computers. These patches will force a reboot, so please log off and leave your computers on at the end of your work day today to assist with installation.

Additionally, we will also be installing November updates on all Windows production servers beginning at 9:00 PM MST. Throughout this time, users will experience intermittent outages (5-15 minutes) and brief interruptions to network services as systems reboot.

***Banner PROD Downtime for Saturday, 11/20/21***

Beginning at 7:00 AM MST Saturday, 11/20, and lasting until approximately 12:00 PM, the Banner Production environment will be unavailable while 3rd Quarter Updates are deployed. During this time, ALL Banner PROD services will be unavailable, including Banner Admin, Self-Service, Web-Services, and School Services, etc.

***Maintenance Activities for Friday, 11/26/21***

On Friday, 11/26, all campus networking, wifi, and Internet services will have intermittent outages as Computing Services will be performing the following maintenance:

–Moving the CenturyLink/Lumen Internet link from our core router to a dedicated edge switch.
–Restarting the core router and all campus switches for firmware updates.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. If you have any questions, please call the ASU Computing Services Helpdesk at (719) 587-7741 or contact us via email at computingservices@adams.edu.

Have a great day,
Computing Services

Beginning at 9:00 PM MST on Thursday evening (11/11), Computing Services will be installing November 2021 Microsoft patches/updates to our test systems for future deployment. We anticipate no impact for client-facing systems.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. If you have any questions, please call the ASU Computing Services Helpdesk at (719) 587-7741 or contact us via email at computingservices@adams.edu.

Have a great day,

Computing Services