The following maintenance activities will take place Thursday July 18th, 2013 during our normally scheduled maintenance window beginning at 9:00 PM:

-Employee and TEC Classroom computers will receive critical security patches for Windows, Firefox, VLC, Flash, Adobe Reader, Shockwave and iTunes beginning at 9 PM. Employees are encouraged to log out and leave their computers on when leaving for the day. This will enable these updates to run overnight and minimize any impact to our users.

-At 9 PM, we will be installing a few small software packages on our Banner system. Overall impact is expected to be very minimal to our users.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Thank you,

Computing Services

The following maintenance activities will take place tonight, Thursday July 11th, 2013 during our normally scheduled maintenance window beginning at 9:00 PM:

-Several of our back-end Microsoft Servers will receive critical security patches, which will require them to reboot shortly after 9:00 PM. User impact should be very minimal.

-At 9 PM, we will be applying security patches to the campus blog server, email list server, and the how-to wiki server which will cause these servers to reboot. Overall impact is expected to be very minimal to our users.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Thank you,

Computing Services

The following maintenance activities will take place tonight, Thursday June 20th, 2013 during our normally scheduled maintenance window beginning at 9:00 PM:

-Employee and TEC Classroom computers will receive critical security patches for Windows, Firefox, Flash, Adobe Professional, Adobe Air, and Shockwave beginning at 9 PM. Employees are encouraged to log out and leave their computers on when leaving for the day. This will enable these updates to run overnight and minimize any impact to our users.

-At 9 PM, we will be applying security patches to various servers that will result in very brief outages to networking services as these servers are rebooted. Overall impact is expected to be very minimal to our users.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Thank you,

Computing Services

The following maintenance activities will take place tonight, Thursday May 16th, 2013 during our normally scheduled maintenance window beginning at 9:00 PM:

-Employee and TEC Classroom computers will receive critical security patches for Firefox, Flash, Adobe Reader, Windows, Office, .Net framework and Powershell beginning at 9 PM. Employees are encouraged to log out and leave their computers on when leaving for the day. This will enable these updates to run overnight and minimize any impact to our users.

-Also beginning at 9 PM, we will be upgrading and migrating the ASU email lists to our new storage cluster. User impact will be very minimal for this maintenance.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Thank you,

Computing Services

The following maintenance activities will take place tonight, Thursday April 25th, 2013 during our normally scheduled maintenance window beginning at 9:00 PM:

-Employee email services and file server services (home and shared directories) will be down from 9 PM until roughly 11 PM as we migrate these systems to our new KVM cluster.

-Also beginning at 9 PM, we will be migrating the campus blogs system, ldap master system, and the ASU email lists to our new storage cluster. User impact will be very minimal for this maintenance.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Thank you,

Computing Services

The following maintenance activities will take place tonight, Thursday March 28, 2013 during our normally scheduled maintenance window beginning at 9:00 PM:

-We will be performing a mandatory Financial Aid and Student Module upgrade to the Banner system beginning at 9 PM and lasting until roughly 11 PM. During this maintenance, all Banner services will be unavailable including Self-Service Banner, Web Services, printing, etc.

-Employee and TEC Classroom computers will receive critical security patches for Firefox, Flash, Shockwave, and Adobe Reader beginning at 9 PM. Employees are encouraged to log out and leave their computers on when leaving for the day. This will enable these updates to run overnight and minimize any impact to our users.

-Also at 9 PM, the campus Windows Print Server will be rebooted, causing an outage to on-campus networked printing of about 15 minutes.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Thank you,

Computing Services

The following maintenance activities will be taking place during our regular maintenance window beginning Thursday, March 21st at 9 p.m.:

Employee and  TEC Classroom computers will receive critical security patches for Windows, Firefox, Thunderbird, Flash, Shockwave, and Adobe Reader  beginning at 9 PM. Employees are encouraged to log out and leave their computers on when leaving for the day. This will enable these updates to run overnight and minimize any impact to our users.

Most campus web services will be restarted due to updates, logins to those services may be temporarily affected for 5 to 10 minutes between 9 PM and 10 PM.

The Banner system will be down for security updates between 9 PM and midnight.

If you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu.

Thank you,

Computing Services

Computing Services will be performing two maintenance activities during the Spring Break week:

Tonight, Tuesday March 12^th, beginning at 9 PM and lasting until roughly 1 AM, we will be migrating the campus Windows Print Server to new back-end storage. During this time, printing from campus computers, both employee and lab, will be down. Since nearly all students will be out for Spring Break, the impact of this maintenance should be very minimal.

The Computing Services Department will be performing a transition to a new server for the Banner Web Services (School Services, Web for Employee, One Stop, TouchNet) this Thursday, March 14^th from 8 AM until roughly 1 PM. During the upgrade, these services will be unavailable, however, on-campus Banner INB (forms) services will remain up and usable.

As always, if you have any questions or concerns, please do not hesitate to call our help desk directly at x7741 or contact us via email at computingservices@adams.edu

Thanks and have a great week!

Computing Services

The Computing Services Department will be performing a transition to a new server for the Banner Web Services (School Services, Web for Employee, One Stop, TouchNet) next Thursday, March 14^th from 8 AM until roughly 1 PM. During the upgrade, these services will be unavailable, however, on-campus Banner INB (forms) services will remain up and usable.

Also, on Tuesday evening (3/12) beginning at 9 PM and lasting until roughly 1 AM, we will be migrating the campus Windows Print Server and the Lab Stats system to new back-end storage. During this time, printing from campus computers, both employee and lab, will be down. Since nearly all students will be out for Spring Break, the impact of this maintenance should be very minimal.

***Computing Services Customer Survey is launched***

Computing Services recently implemented a Customer Service Survey that is tied to our work order system.  When a ticket has been resolved, you will receive an email containing a link that will take you to the Computing Services Customer Service Survey.

The survey consists of 7 brief questions and an opportunity to provide us with additional comments or suggestions to assist us in providing the best possible service to you as our customers.

When you receive the link, please take a few minutes to complete the survey.  We appreciate your cooperation.

Thanks and have a great day!

Computing Services

**Due to the large quantity of maintenance activities that we must accomplish, we will be starting the maintenance activities early, beginning with the Banner upgrade at 6 PM. Details are below:

-We will be performing a mandatory Financial Aid upgrade to the Banner system that takes roughly 3 hours, beginning at 6 PM. All Banner users, please complete any Banner processes and log out of Banner by 6 PM today. If you have any questions or concerns, please notify the helpdesk as soon as possible by calling us at x7741. During this maintenance, all Banner services will be unavailable including Self-Service Banner, Web Services, printing, etc.

-Beginning at 9 PM, there will be a campus-wide network outage lasting until roughly midnight as Computing Services installs additional components and upgrades the campus core router. This piece of equipment is critical to the network, and it is imperative that we update its firmware and also install more redundancy into the system to assist with network stability and uptime in the future. This outage includes access to wifi, computer labs, employee computers, etc.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. When at all possible, we perform maintenance after 9 PM on Thursdays, during our dedicated maintenance window, but that is not always possible due to the number and complexity of our systems. We appreciate your support and apologize for any inconveniences this may cause. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Thank you,

Computing Services