All Banner services will be unavailable Saturday 1/16/16 beginning at 9:00 AM and lasting for approximately 3 to 4 hours. This is needed to upgrade the Human Resources system with the updated W2 requirements and the Affordable Care Act reporting.  We realize this is short notice but we have only a small window between the recent Banner Oracle 12c database conversion and the requirement to print employee W2 forms.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Computing Services

Finals week is here! Computing Services has a few helpful tips as we near the end of the semester.

**Please remember to backup any important documents that you might need for your classes!**

Always keep important files stored in multiple locations. Having the only copy of an important file only on one computer or a thumbdrive could lead to data loss if that location gets corrupted or lost.

Our campus network drive, Myfiles.adams.edu, is backed up every evening by Computing Services. This drive is mapped automatically on any on campus computer and can be accessed anywhere through a web browser. For more information about using the network drive, please visit this link:

https://howto.adams.edu/index.php/Myfiles.adams.edu_-_Home_and_Shared_Network_Drives

All students also get unlimited storage on Google Drive! You can upload documents from any computer or mobile device and access them anywhere. For more information on using Google Drive please see the Google Drive Help Center at:

https://support.google.com/drive

**Office 365 is free to all current students!**

You can install your free copy of Office 365 for Education on up to 5 personal devices. For installation instructions please visit our howto wiki:

http://howto.adams.edu/index.php/Office_365_Education_for_Students_and_Employees

**Phishing Email Attacks**

Adams State University student email accounts have again been the target of a phishing attack this week. Phishing emails are malicious emails where the attacker will pose as a legitimate organization to attempt to trick you into disclosing your personal information.

As a reminder, Computing Services will never ask for your username and password via email. If you do see a message asking for this information, please delete it without responding to the sender.

If you have responded to an email with your username and password please change your password immediately by going to www.adams.edu/onestop and clicking the ‘change your password’ link.

You can also report phishing through the web interface of Gmail.

On your computer:

Sign in to Gmail.
Open the message you would like to report.
At the top-right corner of the message, click the down arrow next to the ‘Reply’ button.
Select Report Phishing.

If you are unsure if an email is legitimate or not, please reach out to our Helpdesk at 719-587-7741 orcomputingservices@adams.edu

**Graduating? Make sure to sign up for an ASU Alumni Email Account!**

Your student account will remain active for 3 terms after you have been enrolled in a class. After you have not been enrolled for 3 terms your ASU student account will be deleted.

Our ASU graduates are eligible for a free Alumni Google Account! Computing Services can assist with copying any information stored in your student Google account to your alumni account.

Please see our Alumni website for instructions on requesting an Alumni email account:

http://www.adams.edu/alumni/emailfaq.php

If you need any assistance or have any questions please contact the Computing Services Helpdesk.

Thanks!

ASU Computing Services
computingservices@adams.edu
719-587-7741

Beginning at 9:00 PM, Employee, lab and TEC Classroom Mac OSX computers will receive critical security updates to Office, Firefox, Chrome, java, iTunes, Adobe Flash, Reader, and Adobe Air. Employees are encouraged to log off but leave their computers on when leaving work for the day. This will assist the installation of these patches and minimize any impact.

Also beginning at 9:00 PM, we will be applying security patches to our back-end Windows servers. Brief outages of less than 10 minutes will occur, with very little impact to campus services.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Computing Services

Beginning at 9:00 PM, Employee, lab and TEC Classroom PCs will receive critical security updates to Windows, Office, Firefox, Chrome, LibreOffice, iTunes, Adobe Flash, and the ASU LogMeIn Calling Card. Employees are encouraged to log off but leave their computers on when leaving work for the day. This will assist the installation of these patches and minimize any impact.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Computing Services

Tomorrow (Tuesday, November 10^th) beginning at 10:00 AM, Computing Services must perform maintenance on our wireless internet services in Coronado, Girault and the Residence at Rex. All wireless services are expected to be restored by 3:00 PM that afternoon. Although not anticipated, there is a small possibility that we encounter issues in performing the maintenance, which could cause us to need to finish the work on Wednesday and Thursday. We chose this time due to the fact that our wifi is utilized the least during these hours, as students are primarily in class during this time. We apologize for any inconvenience this may cause.

***Phishing attacks reported by students***

Adams State University student email accounts have again been the target of a phishing attack this week. Phishing emails are malicious emails where the attacker will pose as a legitimate organization to attempt to trick you into disclosing your personal information.

As a reminder, Computing Services will never ask for your username and password via email. If you do see a message asking for this information, please delete it without responding to the sender.

If you have responded to an email with your username and password please change your password immediately by going to www.adams.edu/onestop and clicking the “change your password” link.

You can also report phishing through the web interface of Gmail.

On your computer:

1. Sign in to Gmail.
2. Open the message you’d like to report.
3. At the top-right corner of the message, click the down arrow next to the “Reply” button.
4. Select Report Phishing.

If you are unsure if an email is legitimate or not, please reach out to our Helpdesk at 719-587-7741 or computingservices@adams.edu

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Computing Services

Beginning at 9:00 PM, Employee, lab and TEC Classroom PCs will receive critical security updates to Adobe Reader, Adobe Acrobat, Java, Thunderbird and Firefox. We will also be remotely installing operating system updates to Mac OSX computers. Employees are encouraged to log off but leave their computers on when leaving work for the day. This will assist the installation of these patches and minimize any impact.

Also starting at 9:00 PM, we will be performing maintenance on several systems including the campus blog system, CMS and web database. The impact will be minimal, with 15-30 minute outages on these systems.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Computing Services

Beginning at 7:30 PM, ALL Banner services including Banner Web, Self-Service Banner, Banner forms, registration and Banner printing will be down for roughly 30 minutes. This is necessary for the critical upgrade of the Financial Aid module to version 8.24.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Computing Services

Now that National Cyber Security Awareness Month has concluded, Computing Services is excited to kick off our security training for Faculty and Staff!

Cabinet has approved an updated IT Users Responsibility policy. The updated policy includes required IT Security training for any ASU faculty or staff member that has an account through Computing Services. The policy can be found here:

https://www.adams.edu/administration/computing/policies.php

Please watch for email reminders about the training from KnowBe4, our security training vendor. For more on the security training please see our how-to article:

http://howto.adams.edu/index.php/KnowBe4_Training

You can also register to take the training at:

training.knowbe4.com/signup

Make sure you enroll using your @adams.edu email address.

The training must be completed annually, this year’s deadline is May 20th, 2016. Please be sure to complete the security training prior to May 20th, 2016 to ensure you do not lose access to IT resources, such as email or Banner.

Last summer, Computing Services reported on the impact of Phishing and need for information security training on campus to Cabinet. Cabinet approved using phishing simulation tests to better educate our customers about phishing email attacks and charged Computing Services with making the IT security training mandatory for all individuals that use IT resources.

We have been conducting phishing simulation training since last fall. Over the course of the training we have seen click rate responses drop from 16% to  an average of 6.1%. However, we still have had a number of staff and student accounts compromised recently. In addition, we have had several malware attacks on individual workstations this semester. 127 individual computers have had malware removed by our antivirus solution in the last 6 months. 2 of those computers were infected with malware called CryptoWall, which encrypts files so they are unreadable.

Computing Services actively takes steps to secure campus networks and workstations, but a very crucial step to IT security is training the users of our resources how to identify and avoid attacks.

Remember, you can always check the Stay Safe Online NCSAM website for more information and tips year round!

www.staysafeonline.org/ncsam

ASU Computing Services

computingservices@adams.edu

719-587-7741

Don’t forget to like us on Facebook

www.facebook.com/ASUComputingServices

Beginning at 9:00 PM, we will be performing maintenance on several back-end systems. The impact will be very minimal as the systems will be rebooted. The file server (home and shared directories) will be down for roughly 30 minutes.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Computing Services