Entries Tagged 'System Status' ↓

Services are partially restored. Labs, classrooms, and staff desktops are functional over a backup Internet link. Resnet and Wireless networks are still down at this time. CenturyLink is still troubleshooting the problem for the ASU campus and Charter/Spectrum.

Computing Services

At around 4:30 PM, campus experienced an outage to networking services due to an apparent hardware error on the campus firewall. Services were restored at around 5:30 PM. Computing Services will continue to monitor the situation closely and more deeply investigate the cause of the outage. This was not a planned outage, and we sincerely apologize for any inconvenience this has caused. If you or others in your area are having trouble connecting, please reboot your device, and if you are still having problems, please contact the ASU Computing Services Helpdesk at computingservices@adams.edu or call us at x7741 and we will respond to you as soon as we are able to.

Thank you for your understanding, and again, we apologize for the issues this may have caused.

The new security certificate for Banner was successfully installed by our vendor tonight. Please immediately logout of Banner INB and close the browser, then open and login with a new Banner INB browser window. If any issues are reported we will post status updates to our Computing Services blog at https://blogs.adams.edu/computing

As always, if you have any questions, please call us at x7741 or contact us via email at computingservices@adams.edu. Thank you for your patience.

Tonight at 9 pm Banner will be unavailable for our vendor to install the new security certificate.

If the issue is not resolved tomorrow morning, you can still access Banner by continuing through the warning messages. We will post any status updates to our Computing Services blog at https://blogs.adams.edu/computing

As always, if you have any questions, please call us at x7741 or contact us via email at computingservices@adams.edu. Thanks for your patience.

As of around 11:30 AM yesterday, 1/31/17, our campus bandwidth upgrade was complete. We monitored the new circuit and utilization overnight, and everything seems to be running well.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Have a great day!

Computing Services

As many of you are aware, we have been experiencing problems with the campus network such as extremely slow connections, and at times, outages in loading content. Computing Services has been working late into the evenings to identify and troubleshoot the issue. We continue to monitor the network closely and are working as quickly as possible to eliminate the issue. As we make progress, Computing Services will notify the campus via email, our blog and announcements on the campus announcements web page.

We sincerely apologize for the inconvenience this has caused and are doing everything in our power to fix the issue as soon as possible. Thank you for your patience and support.

Computing Services

Computing Services is working to restore services due to an unplanned system error which has taken down employee email, and all home and shared directories. As more information is available, we will post new messages here, and will also send an email to employees once all services have been restored. We sincerely apologize for this outage, and are working as quickly as possible to get things back up and running.

Computing Services

After discovering further problems this morning related to a suspected hardware failure of our email storage yesterday afternoon, a full file system repair completed successfully at 12:55 pm today.

Email access from Thunderbird and Squirrel Mail should now work as expected.

Feel free to call the Computing Services Helpdesk at 7741 if there are any further problems accessing email today.

Repairs of the faculty and staff email server storage are still ongoing as of 11:30 this morning.

Our new estimate is the service will remain down through the lunch hour today.

Thanks again for your continued patience,

– Computing Services

First of all, we hope everyone’s semester is off to a good start. We at Computing Services wanted to let all returning students know of some major changes and improvements we made to printing in the student computer labs over the summer. Below are the details:

Due to requests from students, we have increased the semester-based print credit from $25 up to $30 per semester. Students have also been asking us to be more “green” so we have enabled double-sided printing (duplex) for all printers in the labs. In addition, to save print credit, we are charging the same price for a double-sided black and white print as we used to charge for single-sided (.05 per page).

Another request we have received is to provide more information on what was printed. Now when a student logs in to both PCs and Macs there is a green floating window called PaperCut that shows them their current balance. This gets updated every time a student prints. By clicking on the Details link on the PaperCut window it opens a web browser. Once the student enters their username and password, they can view more detailed information, Transaction History, Transfer money to another user, and see Recent Print Jobs.

One final capability that students have asked for is the ability to use Web-Based printing. With the move to PaperCut, students can print from their residence hall, mobile device, or any Internet-connected device to any lab printer on campus. For more information on how to use Web print see:

https://howto.adams.edu/index.php/Printing_in_the_Labs

As always, if you have any questions regarding this or anything else related to student technology on campus, please do not hesitate to call the ASU Computing Services Help Desk at 719-587-7741 or email us at computingservices@adams.edu

Have a great day!

Computing Services