Entries Tagged 'Maintenance Announcements' ↓

Computing Services has several maintenance activities slated for this week and early next. See below for details:

***Banner PROD Downtime and Computing Services Maintenance for Thursday, 8/4/22***

Beginning at 9:00 PM MST Thursday, and lasting until approximately 5:00 AM Friday morning, the Banner Production environment will be unavailable while Oracle PSU security updates are deployed. During this time, ALL Banner PROD services will be unavailable, including Banner Admin, Self-Service, Web-Services, and School Services, etc.

Also beginning at 9:00 PM MST Thursday evening, Computing Services will be upgrading the server that hosts the System Center Configuration Manager (SCCM) (the system that is used to push all Windows updates, software updates, and new applications) and JAMF (our Apple device management system). We expect this maintenance to take ~3-5 hours to complete and anticipate no impact to users outside of Computing Services while the maintenance is performed.

***Banner PROD Downtime for Saturday, 8/6/22***

Beginning at 7:00 AM MST Saturday, 8/6, and lasting until approximately 12:00 PM, the Banner Production environment will be unavailable while 2nd Quarter and Critical Updates are deployed. During this time, ALL Banner PROD services will be unavailable, including Banner Admin, Self-Service, Web-Services, and School Services, etc.

***Computing Services Maintenance for Tuesday, 8/9/22***

Beginning at 12:00 noon MST, next Tuesday, 8/9, and lasting ~1 hour, the Axiom Production environment will be upgraded. No downtime is expected.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. If you have any questions, please call the ASU Computing Services Helpdesk at (719) 587-7741 or contact us via email at computingservices@adams.edu.

Have a great day,

Computing Services

This week and early next, Computing Services will be performing several critical maintenance tasks that are required for our various systems. See below for details.

***Maintenance Activities for Thursday, 7/28/22***

Beginning at 7:00 PM MST this evening (Thursday, 7/28), Computing Services will be performing an upgrade of the operating system for the TutorTrac server. We anticipate an approximate downtime of 3-5 hours as this maintenance is performed.

Beginning at 9:00 PM MST this evening, Computing Services will be performing internal testing on our Jade Internet connection. No downtime is anticipated, as ASU has two live Internet connections, allowing work to be performed on one link without disruption to Internet services for our campus users.

Also at 9:00 PM MST Thursday evening, Computing Services will be moving the CS workstation switch to the new core router. No downtime is expected.

***Degree Works PROD Downtime for Tuesday, 8/2/22***

Early next week, the Degree Works PROD environment will be unavailable beginning at 9:00 PM MST Tuesday evening (8/2) until Wednesday morning (8/3) at 6:00 AM MST, while Oracle Quarter 2 updates are deployed. During this time, ALL Degree Works services will be inaccessible.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. If you have any questions, please call the ASU Computing Services Helpdesk at (719) 587-7741 or contact us via email at computingservices@adams.edu.

Have a great day,

Computing Services

Beginning at 9:00 PM MST Thursday evening, Computing Services will be installing June Microsoft Windows updates to all Windows-based systems, including employee, lab and TEC Classroom computers. These patches will force a reboot, so please log off and leave your computers on at the end of your work day Thursday to assist with installation.

Also beginning at 9:00 PM MST on Thursday, Computing Services will be performing internal testing on our Lumen BGP (Border Gateway Protocol) and Internet connection. No downtime is anticipated, as ASU has two live Internet connections, allowing work to be performed on one link without disruption to Internet services for our campus users.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. If you have any questions, please call the ASU Computing Services Helpdesk at (719) 587-7741 or contact us via email at computingservices@adams.edu.

Have a great day,

Computing Services

Beginning at 9:00 PM MST Thursday evening, Computing Services will be installing July 2022 Microsoft patches/updates to our test systems for future deployment. We anticipate no impact for client-facing systems.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. If you have any questions, please call the Computing Services Helpdesk at (719) 587-7741 or contact us via email at computingservices@adams.edu.

Have a great day,

Computing Services

Starting at 5:00 PM MST tomorrow, Thursday 7/7, Computing Services will be performing an upgrade on the CleanAddress system within Banner. No impact is expected for our campus users.

This Saturday (7/9) beginning at 8:00 AM and lasting until roughly 5:00 PM, Computing Services will be upgrading the DegreeWorks PROD system to version 5.0.7.1. During this time, the DegreeWorks system will be offline and unavailable.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. If you have any questions, please call the ASU Computing Services Helpdesk at (719) 587-7741 or contact us via email at computingservices@adams.edu.

Have a great day,

Computing Services

At 5:00 AM tomorrow, Thursday 6/30, one of the campus Internet links will be offline for roughly 30 minutes, as Jade communications upgrades their router. Also, at 9:00 PM, Computing Services will be performing internal testing on our Jade Internet connection. No downtime is anticipated, as ASU has two live Internet connections, allowing work to be performed on one link without disruption to Internet services for our campus users.

Beginning at 7:00 PM MST Thursday evening, 6/30, Computing Services will be upgrading the Xtender server system. This upgrade will take roughly 3-4 hours to complete, at which time, Xtender will not be available. Since the time of the upgrade is after business hours, the impact should be minimal.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. If you have any questions, please call the ASU Computing Services Helpdesk at (719) 587-7741 or contact us via email at computingservices@adams.edu.

Have a great day,

Computing Services

***Computing Services Maintenance for Thursday, 6/23/22***

Beginning at 9:00 PM MST Thursday evening, 6/23, Computing Services will be installing June Microsoft Windows updates to all Windows-based systems, including employee, lab and TEC Classroom computers. These patches will force a reboot, so please log off and leave your computers on at the end of your work day Thursday to assist with installation.

Also beginning at 9:00 PM MST on Thursday, we will be installing June updates and performing other maintenance tasks on all Windows production servers. During this maintenance, users will experience intermittent outages (5-15 minutes) and brief interruptions to network services as systems reboot.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. If you have any questions, please call the ASU Computing Services Helpdesk at (719) 587-7741 or contact us via email at computingservices@adams.edu.

Have a great day,

Computing Services

***Computing Services Maintenance for Thursday, 6/16/22***

Beginning at 9:00 PM MST Thursday evening, Computing Services will be installing June 2022 Microsoft patches/updates to our test systems for future deployment. We anticipate no impact for client-facing systems.

***AppXtender PROD Unavailable Saturday, 6/18/22***

Beginning at 7:00 AM MST Saturday morning until approximately 10:00 AM, Computing Services will be updating AppXtender PROD. Although AppXtender will be unavailable during this ~3 hour period while the maintenance is performed, we anticipate no impact for client-facing systems.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. If you have any questions, please call the ASU Computing Services Helpdesk at (719) 587-7741 or contact us via email at computingservices@adams.edu.

Have a great day,

Computing Services

This week, Computing Services will be performing several maintenance tasks required for various systems. See below for details:

***Computing Services Maintenance for Wednesday, 6/8/22***

Beginning at 9:00 PM MST, Wednesday, 6/8, Computing Services will be upgrading the Campus Logic Scholarship Universe server. We anticipate ~5 hours of downtime to the system as this work is performed.

***Computing Services Maintenance for Thursday, 6/9/22***

At 7:30 AM MST, Thursday, 6/9, Computing Services will be installing security updates to the campus system GitLab. We anticipate no impact for client-facing systems.

Beginning at 9:00 PM Thursday evening, Computing Services will be updating the proxy and file servers and other back-end systems. While we expect no impact for client-facing systems, users may experience a brief period (5-10 minutes) of unavailability of most web services, including Banner 9, Self-Service, Web-Services, School Services, and DegreeWorks.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. If you have any questions, please call the ASU Computing Services Helpdesk at (719) 587-7741 or contact us via email at computingservices@adams.edu.

Have a great day,

Computing Services

The 2022 Banner Quarter 1 Updates have been deployed to the production environment this morning, May 21st, 2022. The Banner Admin and Self-Service applications are available at this time.

The Banner 2022 Quarter 1 updates include:
Banner DB Upgrade 9.26
Banner Application Navigator 3.6
Banner Accounts Receivable 8.8.2.4, 8.8.2.5, 8.8.3 , 9.3.21.0.3
Banner Access Management 9.3.18.1.2
Banner Admin Common 9.3.27.0.3
Banner Communication Management 9.7.4
Banner Employee Self Service 8.20, 9.18
Banner Ethos API DB Upgrade 9.25.0.1, 9.25.0.2, 9.25.0.3, 9.26
Banner Event Publisher 9.7
Banner Extensibility 9.10
Banner Faculty Self Service 9.17
Banner Financial Aid 8.41.2, 8.41.2.1, 8.42, 8.42.0.1, 9.3.29.0.4, 9.3.30.0.1, 9.3.30.1.1
Banner Finance 8.14.0.3, 8.14.0.4, 8.14.0.5, 8.14.1, 9.3.23.0.6
Banner Finaid Self Service 8.41.2
Banner Finance Self Service 9.4.3, 9.4.4
Banner General 8.13.2.1, 8.14, 9.3.22.0.2
Banner General Self Service 9.10
Banner HR and Payroll 8.20, 9.3.21.0.6, 9.3.21.1.1
Banner Integration API 9.25.0.1, 9.26
Banner Student 8.22.1, 8.22.2, 8.22.3, 8.22.3.1, 8.2, 9.3.25.1.3, 9.3.25.4.2, 9.3.26.0.10
Banner Student API 9.25.0.1, 9.25.0.2, 9.26
Banner Student Self Service 8.7.2.10, 8.7.2.11, 9.18.0.1, 9.19
Banner Web Tailor 8.9.1.4

Computing Services thanks you for your patience and understanding for the downtime to deploy the critical 2022 Banner 1st Quarter Updates to our production environment. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu.

Have a great day! Computing Services