Entries Tagged 'Maintenance Announcements' ↓

There is currently an issue caused by last night’s maintenance on the Banner system that has taken School Services down. We have identified our best course of action to recover from this unforeseen problem caused by the vendor’s patch and are working diligently to restore services. Unfortunately, this is a process we have not had to do before, so we are unsure of the length of time necessary to perform the fix. Please check the campus announcement page for the most up-to-date information regarding this outage, the link to that page is http://blogs.adams.edu/campus/

We sincerely apologize for the inconvenience this is causing, and will work to restore services as soon as absolutely possible. Thank you for your patience.

Computing Services

The following maintenance activities will take place Thursday August 8th, 2013 during our normally scheduled maintenance window beginning at 9:00 PM:

Banner Maintenance:

At 9:00 PM, all Banner services including forms, Banner Printing, Self-Service Banner, and Student Services will be down for roughly three hours as we install critical Banner security patches.

Server Maintenance:

Also at 9:00 PM, we will be rebooting the campus wikis, blogs, email list, thin client server, content management system, and web databases after security patches are installed. Interruption to these services should be minimal.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Thank you,

Computing Services

The following maintenance activities will take place Thursday August 1st, 2013 during our normally scheduled maintenance window beginning at 9:00 PM:

Banner Maintenance:

At 9:00 PM, all Banner services including forms, Banner Printing, Self-Service Banner, and Student Services will be down for roughly three hours as we install critical Banner security patches.

File Server Maintenance:

Also at 9:00 PM, the campus file server will be unavailable for roughly 1 hour for critical maintenance activities. During this time, access to user’s home (X:) and shared (S:) drives will be unavailable.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Thank you,

Computing Services

The following maintenance activities will take place Thursday July 25th, 2013 during our normally scheduled maintenance window beginning at 9:00 PM:

Banner Maintenance:

At 9:00 PM, all Banner services including forms, Banner Printing, Self-Service Banner, and Student Services will be down for roughly two hours due to a required upgrade to the Banner General and Financial Aid modules.

New Campus File Server:

Also beginning at 9:00 PM, we will be migrating campus to our new myfiles.adams.edu file server. All your home and shared directories should be mapped automatically when you log in on Friday. If you do not see your home and shared drives, please reboot. If you still cannot see your directories, please call the Helpdesk at 7741.

With the new file server comes an upgraded web interface for accessing your files! The website remains the same: https://myfiles.adams.edu

Check out our wiki for instructions on using the upgraded interface:

https://howto.adams.edu/index.php/Myfiles.adams.edu_for_Students_and_Staff

Campus Print Server Migration:

All employee computers will run a script silently that will migrate your existing network mapped printers to the new print server. Local printers and banner printers will not be effected. You should notice that srvprn2 changes to srvprn3 in the printer name. You will not need to manually re-map your network printers.

The new print server uses new drivers, so the print properties windows may look slightly different. If you notice any issues please contact us at computingservices@adams.edu or at x7741.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Thank you,

Computing Services

Computing Services is in the process of deleting accounts of students who are no longer actively admitted or registered for classes, and have not been for over a year. With all of the recent phishing and spam emails that have been floating around trying to convince users to click a link or enter their username and password into a form, we realize that students may think that the warning message we send out is not legitimate. In hopes of providing as much notice as possible regarding these upcoming account deletions, Computing Services is publishing the text of the warning message below. Please note that we will NEVER ask users to reply to an email or click a link to provide their account information. Instead, we have provided our direct telephone number to the helpdesk so that students can call us directly to verify that this is a legitimate message.

*****Sample Account Termination Message*****

Dear Student-Name,

You are receiving this email message because our records indicate that you are no longer an active student, and have not enrolled in any classes at Adams State University for three or more consecutive semesters. Due to this inactivity, Computing Services is performing an account deletion on your student account scheduled in 14 days. If this information is incorrect, and you are currently enrolled as a student at ASU, please call our ASU Computing Services Help Desk directly at 719-587-7741 so that we can update your record and keep your account

active. You may also reply to this email indicating that this is in error, and we can schedule a conversation with a Help Desk assistant to update your records.

Remember, ASU will NEVER ask for your password over email or the phone. If you ever doubt the legitimacy of a message, you should not reply to the message, but instead call the known phone number or visit the website you know to be authentic. We will be posting messages regarding

this account deletion to the Computing Services Blog page and the Campus Announcements page on the University One Stop page.

If you have any questions, please call the ASU Computing Services Help Desk directly at 719-587-7741.

Thank you,

Computing Services

The following maintenance activities will take place Thursday July 18th, 2013 during our normally scheduled maintenance window beginning at 9:00 PM:

-Employee and TEC Classroom computers will receive critical security patches for Windows, Firefox, VLC, Flash, Adobe Reader, Shockwave and iTunes beginning at 9 PM. Employees are encouraged to log out and leave their computers on when leaving for the day. This will enable these updates to run overnight and minimize any impact to our users.

-At 9 PM, we will be installing a few small software packages on our Banner system. Overall impact is expected to be very minimal to our users.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Thank you,

Computing Services

The following maintenance activities will take place tonight, Thursday July 11th, 2013 during our normally scheduled maintenance window beginning at 9:00 PM:

-Several of our back-end Microsoft Servers will receive critical security patches, which will require them to reboot shortly after 9:00 PM. User impact should be very minimal.

-At 9 PM, we will be applying security patches to the campus blog server, email list server, and the how-to wiki server which will cause these servers to reboot. Overall impact is expected to be very minimal to our users.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Thank you,

Computing Services

The following maintenance activities will take place tonight, Thursday June 20th, 2013 during our normally scheduled maintenance window beginning at 9:00 PM:

-Employee and TEC Classroom computers will receive critical security patches for Windows, Firefox, Flash, Adobe Professional, Adobe Air, and Shockwave beginning at 9 PM. Employees are encouraged to log out and leave their computers on when leaving for the day. This will enable these updates to run overnight and minimize any impact to our users.

-At 9 PM, we will be applying security patches to various servers that will result in very brief outages to networking services as these servers are rebooted. Overall impact is expected to be very minimal to our users.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Thank you,

Computing Services

The following maintenance activities will take place tonight, Thursday May 16th, 2013 during our normally scheduled maintenance window beginning at 9:00 PM:

-Employee and TEC Classroom computers will receive critical security patches for Firefox, Flash, Adobe Reader, Windows, Office, .Net framework and Powershell beginning at 9 PM. Employees are encouraged to log out and leave their computers on when leaving for the day. This will enable these updates to run overnight and minimize any impact to our users.

-Also beginning at 9 PM, we will be upgrading and migrating the ASU email lists to our new storage cluster. User impact will be very minimal for this maintenance.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Thank you,

Computing Services

The following maintenance activities will take place tonight, Thursday April 25th, 2013 during our normally scheduled maintenance window beginning at 9:00 PM:

-Employee email services and file server services (home and shared directories) will be down from 9 PM until roughly 11 PM as we migrate these systems to our new KVM cluster.

-Also beginning at 9 PM, we will be migrating the campus blogs system, ldap master system, and the ASU email lists to our new storage cluster. User impact will be very minimal for this maintenance.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Thank you,

Computing Services