Entries Tagged 'Maintenance Announcements' ↓

Banner PROD DB Available – Saturday 11/10/18 @ 7:00 am

The Oracle PSU Updates are complete in the Banner PROD environment. The Banner ADMIN Applications and Web-Services are now available for use.

Computing Services thanks you for your patience and understanding as we perform these mandatory maintenance activities. As always, if you have any questions, please call the Adams State Computing Services Helpdesk at x7741 or contact us via email at computingservices@adams.edu

Have a great day!
Computing Services

Banner Oracle PSU Updates: PROD DB Unavailable – Friday 9 pm to Saturday 9 am

The Banner PROD environment will be unavailable from Friday 9 pm to Saturday from 9 am, while the Oracle PSU Database Updates are deployed to the Banner PROD system. The Banner PROD ADMIN and Web-Services will be unavailable during these updates. The Web-Services for student and staff accounts will not be available, which includes public facing web applications such as unofficial transcripts, student web-time entry, grade changes, class schedules, etc. A campus wide message will be sent out when the system is up and available on Saturday.

Computing Services thanks you for your patience and understanding as we perform these mandatory maintenance activities. As always, if you have any questions, please call the Adams State Computing Services Helpdesk at x7741 or contact us via email at computingservices@adams.edu.

***Thursday Night Maintenance***

We have several maintenance items scheduled for this evening:

First, beginning at 7:00 PM this evening, we will be reindexing and updating App Xtender.

Then, beginning at 9:00 PM, we will be installing Windows Updates to all PCs on campus. Users are encouraged to log off but leave their computers on when leaving work today to assist in the installation of these patches.

Finally, beginning at 9:30 PM, there may be brief interruptions to several back-end systems and services as we perform updates and reboots as part of the patching and maintenance process. There should be very minimal impact to campus users at this time.

***Cybersecurity Tip #2, It’s Everyone’s Job to Ensure Online Safety at Work***

When you are on the job, ASU’s online safety and security is a responsibility we all share. As the lines between our work and daily lives become increasingly blurred, it is more important than ever to be certain that smart cybersecurity carries over between the two. Check out this infographic from our friends at the National Cyber Security Alliance (staysafeonline.org) for some quick wins that can make you safer at work and more secure at home: NCSAM Infographic.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu.

Have a great day!
Computing Services

Computing Services and the Public Relations and Marketing team are excited to announce that the new campus directory rollout, as mentioned in the all-campus meeting, will be live on www.adams.edu on Tuesday, September 4^th. The new directory also includes a feature which allows employees to update their directory information directly. Instructions are included at the bottom of this message after our maintenance activities for this week.

****Maintenance activities for Thursday, 8/30/18****

-At 6:30 AM, all Banner Web Services and School Services will be unavailable for roughly 10 minutes as we finalize the configuration for the new campus directory.

-Beginning at 9:00 PM, all employee MAC and Windows PCs will receive critical software security patches. Users are encouraged to log out but leave their computers on to assist with the installation of these updates.

-Also beginning at 9:00 PM, we will be testing our fail-over capabilities for on-campus calling to improve system availability. There is no anticipated interruption to phone service.

-Lastly, at 9:00 PM we will be rebooting several back-end systems for maintenance which will cause brief interruptions to the CS ticketing and account management systems.

****How to update your employee information in the new campus directory (after 9/4/18)****

Once the new campus directory is live on September 4^th, employees may follow these instructions to update their directory information:

-Log into Web Services on the Faculty/Staff Resources page.

-Click the Personal Information tab at the top of the screen.

-Click the Update Address(es) and Phone(s) link.

-Under the Directory Address section, click the Current link

-Make any relevant updates and changes, and click the Submit button.

**Note- Changes to the system take roughly 15 minutes to be displayed in the directory.**

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Have a great day,

Computing Services

As most of you are aware, Computing Services has been engaged in a massive upgrade project over the last few years to move the campus from Banner 8 to Banner 9. The next step is for us to move Banner 9 into production this weekend. Below are the critical items campus needs to know about this change.

***Downtime for ALL Banner services begins this Friday, July 27^th at 8:00 PM.***

All Banner services including school services, Banner INB, Self-Service, and Banner Printing will be unavailable starting Friday at 8:00 PM. Our rDBA team and Banner Team members will work throughout the night and weekend to perform the full list of upgrade tasks. The upgrade is anticipated to be completed late Sunday and ready for full campus usage on Monday morning, July 30^th.

***Banner 9 only services after the upgrade, and Banner 8 availability***

After the upgrade, all App Xtender (BDM) services as well as any Banner processes that rely on the COF components will ONLY be available through Banner 9. All other Banner Production processes and services will be available in BOTH Banner 8 and Banner 9 until September 10^th, which is the date we plan to turn off Banner 8 services.

***Desktop shortcut for Banner 9 PROD- Setting Default Browser to Chrome***

Computing Services will be pushing out a new icon and shortcut to the desktops of all PCs on campus late this week in preparation for the cutover. We have found that only the Google Chrome browser seems to consistently work with the new Banner 9 Web Application. Some of your computers may have another browser such as Internet Explorer (IE) or MS Edge or Mozilla Firefox set as the default browser, so you will need to reset your default browser to Chrome. The following link explains how to set your default browser to Chrome for Windows 10, Windows 8 or 7 and below, and Mac computers.

https://support.google.com/chrome/answer/95417?hl=en&co=GENIE.Platform%3DDesktop

In the near future, Computing Services will be creating a patch to push to campus computers to enable the icon to open Google Chrome directly even if it is not your default browser, but until that time, we recommend you follow these instructions to ensure Banner 9 works consistently for you.

If you are encountering issues with these instructions, please give the helpdesk a call at x7741 or create a ticket https://helpdesk.adams.edu.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Have a great day,

Computing Services

****Thursday Maintenance***

Thursday night beginning at 9:00 PM, Computing Services will be pushing critical security patches and updates to campus PC computers. When leaving work today, please log out and leave your computer turned on to assist with these installations.

Also beginning at 9:00 PM and lasting until roughly 11:00 PM, we will be performing some back-end maintenance activities on the campus file server that provides the campus home (X:) and Shared (S:) drives, and the campus main web site and web server. During this time there will be brief outages to these services as the maintenance tasks are performed.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Have a great day,

Computing Services

CenturyLink was able to finish repairs to our primary fiber connection to the Internet caused by the Spring fire, and ASU is back up and running on this link. Computing Services will have to perform some clean-up maintenance tasks tonight beginning at 9:00 PM that will briefly affect Internet services. Anticipated downtime is less than 30 minutes, and will affect campus Internet access, wireless and residence halls.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Have a great day,

Computing Services

****Wednesday Evening wifi Maintenance***

Tonight beginning at 6:00 PM and lasting roughly 30 minutes, Computing Services will be performing required maintenance on the campus wifi system. ALL wireless networking and Internet service including ASUwifi and ASUguest will be down briefly as we perform this update.

****Thursday Night Maintenance and Banner downtime****

On Thursday beginning at 9:00 PM and lasting until roughly 11:30 PM, ALL Banner Production services including forms, Banner Web, School Services and Banner printing will be unavailable as we perform a required VMWare migration process.

Also beginning at 9:00 PM, we will be performing some back-end maintenance activities on several systems such as the campus events, blogs, and How-to systems. These systems will be unavailable for a few minutes as they are restarted at the completion of the maintenance.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Have a great day,

Computing Services

****Thursday Maintenance***

Tonight beginning at 9:00 PM, Computing Services will be pushing critical security patches and updates to campus PC and MAC computers. When leaving work today, please log out and leave your computer turned on to assist with these installations.

Also beginning at 9:00 PM, we will be performing some back-end maintenance activities on DEVL and QA instances of Banner. Production Banner will not be affected.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Have a great day,

Computing Services