Entries Tagged 'Maintenance Announcements' ↓

Now that Spring semester has ended and we are past our maintenance freeze, Computing Services will be performing several critical maintenance tasks that are required for our various systems. See below for details:

***Computing Services Maintenance for Wednesday, 5/18/22***

Beginning at 5:00 PM MST Wednesday evening, 5/18, Computing Services will be updating CLEAN Address in the Banner Production environment. While this update will slightly affect the Banner Admin page, Banner Self-Service will not be impacted and no downtime is expected.

***Computing Services Maintenance for Thursday, 5/19/22***

Beginning at 9:00 PM MST Thursday evening, 5/19, Computing Services will be installing May Microsoft Windows updates to all Windows-based systems, including employee, lab and TEC Classroom computers. These patches will force a reboot, so please log off and leave your computers on at the end of your work day Thursday to assist with installation.

Also beginning at 9:00 PM MST on Thursday, we will be installing May updates and performing other maintenance tasks on all Windows production servers. During this maintenance, users will experience intermittent outages (5-15 minutes) and brief interruptions to network services as systems reboot.

***Computing Services Maintenance for Friday, 5/20/22***

Beginning at 12:00 AM MST on Friday, 5/20, we will be upgrading the campus SafeConnect system. We expect the SafeConnect system to be down for 2-3 hours (through approximately 2-3:00 AM MST) while the work is performed, with some users being unable to connect to the wireless network during this period.

***Banner PROD Downtime for Saturday, 5/21/22***

Beginning at 7:00 AM MST Saturday, 5/21, and lasting until approximately 12:00 PM, the Banner Production environment will be unavailable while 1st Quarter Updates are deployed. During this time, ALL Banner PROD services will be unavailable, including Banner Admin, Self-Service, Web-Services, and School Services, etc.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. If you have any questions, please call the ASU Computing Services Helpdesk at (719) 587-7741 or contact us via email at computingservices@adams.edu.

Have a great day,

Computing Services

***Computing Services Maintenance for Thursday, 5/12/22***

Beginning at 9:00 PM MST Thursday evening, Computing Services will be installing May 2022 Microsoft patches/updates to our test systems for future deployment. We anticipate no impact for client-facing systems.

***Lumen Outage for Tuesday, 5/17/22***

Beginning at 3:00 PM MST next Tuesday, 5/17, and lasting approximately 1 hour, Lumen (formerly known as Centurylink) expects to perform an upgrade to our campus Internet link. ASU has two redundant Internet links, and expects no downtime as our second link will remain operational.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. If you have any questions, please call the ASU Computing Services Helpdesk at (719) 587-7741 or contact us via email at computingservices@adams.edu.

Have a great day,

Computing Services

Beginning at 6:00 PM MST on Thursday evening and lasting approximately 2 hours, we will be upgrading the System Center Configuration Manager (SCCM), the system that is used to push all Windows updates, software updates, and new applications. We expect no impact to users outside of Computing Services while this maintenance is performed.

Also on Thursday evening, but beginning at 9:00 PM MST, we will be installing an updated license for the C-CURE Security and Building Management System. We expect no impact to users while this maintenance is performed.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. If you have any questions, please call the ASU Computing Services Helpdesk at (719) 587-7741 or contact us via email at computingservices@adams.edu.

Have a great day,

Computing Services

Beginning at 9:00 PM MST Thursday evening, 4/21, Computing Services will be installing April Microsoft Windows updates to all Windows-based systems, including employee, lab and TEC Classroom computers. These patches will force a reboot, so please log off and leave your computers on at the end of your work day tomorrow to assist with installation.

Also beginning at 9:00 PM MST Thursday evening, we will be installing April updates and performing other maintenance tasks on all Windows production servers. During this maintenance, users will experience intermittent outages (5-15 minutes) and brief interruptions to network services as systems reboot.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. If you have any questions, please call the ASU Computing Services Helpdesk at (719) 587-7741 or contact us via email at computingservices@adams.edu.

Have a great day,

Computing Services

Beginning at 9:00 PM MST Thursday evening, Computing Services will be installing April 2022 Microsoft patches/updates to our test systems for future deployment. We anticipate no impact for client-facing systems.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. If you have any questions, please call the ASU Computing Services Helpdesk at (719) 587-7741 or contact us via email at computingservices@adams.edu.

Have a great day,

Computing Services

At 12:15 PM MST today (Thursday, 4/7), Computing Services will be installing security updates to the campus system GitLab. We anticipate no impact for client-facing systems.

Then beginning at 9:00 PM MST this evening, Computing Services will be performing maintenance and updates on various back-end servers. During this maintenance, users may experience a brief period (5-15 minutes) of service interruption to various network services.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. If you have any questions, please call the ASU Computing Services Helpdesk at (719) 587-7741 or contact us via email at computingservices@adams.edu.

Have a great day,

Computing Services

Some campus users may be experiencing issues connecting to ASUWifi and ASUGuestWifi services currently. While not all users are affected, some may not be able to access webpages or Internet services at this time.

Computing Services continues to troubleshoot the issue causing the intermittent problems around campus, and will provide an update as soon as possible. We apologize for this inconvenience and appreciate your patience. If you have any additional questions, please contact the ASU Computing Services Helpdesk at x7741 or via email at computingservices@adams.edu.

Thank you,

Computing Services

***Maintenance Activities for Thursday, 3/17/22***

Beginning at 9:00 PM MST this evening (Thursday,  3/17), Computing Services will be installing March Microsoft Windows updates to all Windows-based systems, including employee, lab and TEC Classroom computers. These patches will force a reboot, so please log off and leave your computers on at the end of your work day today to assist with installation.

Also beginning at 9:00 PM MST, we will be installing March updates on all Windows production servers. During the installation of these updates, users will experience intermittent outages (5-15 minutes) and brief interruptions to network services as systems reboot.

***Maintenance Activities for Monday, 3/21/22***

Beginning at 6:00 PM MST on Monday evening and lasting approximately 2 hours, we will be installing hotfixes for the System Center Configuration Manager (SCCM), the system that is used to push all Windows updates, software updates, and new applications. We expect no impact to users outside of Computing Services while this maintenance is performed.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. If you have any questions, please call the ASU Computing Services Helpdesk at (719) 587-7741 or contact us via email at computingservices@adams.edu.

Have a great day,

Computing Services

Beginning at 5:00 PM MST Thursday evening, 3/10, and lasting until 5:30 PM, Computing Services will be updating CLEAN Address in the Banner Production environment and adding it to the Banner Self-Service environment. While this work is performed, we expect a minimal downtime (less than 5 minutes) for Banner Self-Service and no downtime for staff unless entering or modifying an address on the Banner Admin page during this half-hour window.

Also on Thursday evening, but beginning at 9:00 PM MST, Computing Services will be installing March 2022 Microsoft patches/updates to our test systems for future deployment. We anticipate no impact for client-facing systems.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. If you have any questions, please call the ASU Computing Services Helpdesk at (719) 587-7741 or contact us via email at computingservices@adams.edu.

Have a great day,

Computing Services

Beginning at 9:00 PM MST this evening (Thursday, 3/3) and lasting approximately 3 hours, Computing Services will be upgrading the domain controller’s operating system. We expect minimal interruptions (~5-15 minutes) as the upgrade is made.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. If you have any questions, please call the ASU Computing Services Helpdesk at (719) 587-7741 or contact us via email at computingservices@adams.edu.

Have a great day,
Computing Services