Entries Tagged 'Announcement' ↓

Due to an unexpected issue with our system, our remote DBA team will be restarting the database server for our Banner system. This will begin at 11:00 PM MST this evening (Wednesday, 11/2) and will last approximately 10-15 minutes. While brief interruption to Banner Production services (including Banner Admin, Self-Service, Web-Services, and School Services) will occur while the system is restarted, we scheduled this maintenance later in the evening to minimize impact for our users.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. If you have any questions, please call the ASU Computing Services Helpdesk at (719) 587-7741 or contact us via email at computingservices@adams.edu.

Have a great day,

Computing Services

October is Cybersecurity Awareness Month. It is the 19th year of Cybersecurity Awareness Month, co-led by the National Cybersecurity Alliance and the Cybersecurity and Infrastructure Agency (CISA), and they remind everyone that there are all kinds of ways to keep your data protected this year. This year the theme is See Yourself In Cyber and they are focusing on key behaviors that help keep your data protected.  Below are the key behaviors for protecting your data:

Enabling multi-factor authentication

Using strong passwords and a password manager

Updating software

Recognizing and reporting phishing

You can also refresh your Cybersecurity knowledge with these Online Safety Basics.

While Cybersecurity Awareness Month may be observed every October, we remind you to do your part and educate yourself to be cyber smart throughout the year and remember everyone has a right to a safe internet, so let’s remember to #BeCyberSmart.

Computing Services is here to help you with cybersecurity and answer any questions you may have. Feel free to contact us at (719) 587-7741 or computingservices@adams.edu.

ASU Computing Services

Beginning at 9:00 PM MST, this evening (Thursday, 10/27), and lasting until approximately 11:00 PM, we will be rebuilding indexes in the Banner Production environment. We expect slower performance in all Banner PROD services while this maintenance is being performed.

Also at 9:00 PM MST, we will continue our back-end maintenance on our Banner 9 QA jobs server. No user interruptions are anticipated.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. If you have any questions, please call the ASU Computing Services Helpdesk at (719) 587-7741 or contact us via email at computingservices@adams.edu.

Have a great day,

Computing Services

Beginning at 9:00 PM MST this evening (Thursday, 10/20), Computing Services will be installing October Microsoft Windows updates to all Windows-based systems, including employee, lab and TEC Classroom computers. These patches will force a reboot, so please log off and leave your computers on at the end of your work day today to assist with installation.

Also at 9:00 PM MST, we will be installing October updates on all Windows production servers. During the installation of these updates, users will experience intermittent outages (5-15 minutes) and brief interruptions to network services as systems reboot.

Lastly, at 9:00 PM MST, we will be performing back-end maintenance on our Banner 9 QA jobs server. No user interruptions are anticipated.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. If you have any questions, please call the ASU Computing Services Helpdesk at (719) 587-7741 or contact us via email at computingservices@adams.edu.

Have a great day,

Computing Services

Beginning at 7:00 PM MST Thursday evening, 10/13, Computing Services will be upgrading the Xtender server system. This upgrade will take roughly 3-4 hours to complete, at which time, Xtender will not be available. Since the time of the upgrade is after business hours, the impact should be minimal.

Also on Thursday evening, but beginning at 9:00 PM MST, Computing Services will be installing October 2022 Microsoft patches/updates to our test systems for future deployment. We anticipate no impact for client-facing systems.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. If you have any questions, please call the Helpdesk at (719) 587-7741 or contact us via email at computingservices@adams.edu.

Have a great day,

Computing Services

***Computing Services Maintenance for Thursday, 10/6/22***

Beginning at 9:00 PM MST this evening (Thursday, 10/6), Computing Services will be installing September Microsoft Windows updates to all Windows-based systems, including employee, lab and TEC Classroom computers. These patches will force a reboot, so please log off and leave your computers on at the end of your work day today to assist with installation.

Also beginning at 9:00 PM MST, we will be installing September updates on all Windows production servers. During the installation of these updates, users will experience intermittent outages (5-15 minutes) and brief interruptions to network services as systems reboot.

***Computing Services Maintenance for Tuesday, 10/11/22***

Beginning at 6:00 PM MST next Tuesday evening, 10/11, and lasting approximately 3 hours, we will be upgrading the System Center Configuration Manager (SCCM), the system that is used to push all Windows updates, software updates, and new applications. We expect no impact to users outside of Computing Services while this maintenance is performed.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. If you have any questions, please call the ASU Computing Services Helpdesk at (719) 587-7741 or contact us via email at computingservices@adams.edu.

Have a great day,

Computing Services

***Computing Services Maintenance for Thursday, 9/22/22***

Beginning at 9:00 PM MST Thursday evening, 9/22, Computing Services will be performing several back-end changes to our account management systems and Active Directory. While we do not anticipate this to cause disruptions or challenges logging into systems or accessing data, please don’t hesitate to reach out to Computing Services if you have any challenges on Friday. 

***REMINDER: Set up 2-step verification for your ASU Google account by 9/27/22***

As per our notification to campus earlier this week, ASU is implementing 2-step verification for Google accounts for all faculty, staff, and students starting next Tuesday, 9/27/22. This requirement is to improve account security and is strongly encouraged from our auditors and IT security experts. This is also a requirement for our migration from Banner to Workday.

We encourage all faculty, staff, and students to set up 2-step verification prior to the 27th to prevent any disruptions in accessing your ASU Google account for email, calendaring, etc. If you do not set up 2-step verification before 9/27/22, you will be prompted to set it up once you log in after the transition. Please visit Google’s 2-step verification instructions on how to set this up for your account.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. If you have any questions, please call the ASU Computing Services Helpdesk at (719) 587-7741 or contact us via email at computingservices@adams.edu.

Have a great day,

Computing Services

Beginning at 9:00 PM MST Thursday evening, Computing Services will be installing September 2022 Microsoft patches/updates to our test systems for future deployment. We anticipate no impact for client-facing systems.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. If you have any questions, please call the Computing Services Helpdesk at (719) 587-7741 or contact us via email at computingservices@adams.edu.

Have a great day,

Computing Services

Now that Fall semester is under way and we are past our maintenance freeze, Computing Services will be performing several critical maintenance tasks that are required for various systems. See below for details:

***Computing Services Maintenance for Thursday, 9/8/22***

Beginning at 5:00 PM MST Thursday evening, 9/8, Computing Services will be updating CLEAN Address in the Banner Production environment. While this update will slightly affect the Banner Admin page, Banner Self-Service will not be impacted and no downtime is expected.

***Banner PROD Downtime for Thursday, 9/8/22 through Friday morning, 9/9/22***

Beginning at 9:00 PM MST on Thursday, 9/8, and lasting until approximately 5:00 AM MST on Friday, 9/9, our remote DBA team will be deploying a critical Oracle update. During this time, ALL Production Banner services will be unavailable, including Banner Admin, Self-Service, Web-Services, and School Services, etc.

***Additional Computing Services Maintenance for Thursday, 9/8/22***

Also beginning at 9:00 PM MST on Thursday evening, we will be performing maintenance on our backend server cluster. Brief interruptions may occur, while the systems are rebooting. 

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. If you have any questions, please call the ASU Computing Services Helpdesk at (719) 587-7741 or contact us via email at computingservices@adams.edu.

Have a great day,

Computing Services

Beginning at 9:00 PM MST Thursday evening, Computing Services will be installing August 2022 Microsoft patches/updates to our test systems for future deployment. We anticipate no impact for client-facing systems.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. If you have any questions, please call the Computing Services Helpdesk at (719) 587-7741 or contact us via email at computingservices@adams.edu.

Have a great day,

Computing Services