Entries Tagged 'Announcement' ↓

Computing Services Maintenance for Thursday, 5/27/21

Beginning at 9:00 PM MST tomorrow evening (Thursday, 5/27), Computing Services will be performing maintenance and updates on various back-end servers. During this maintenance, users may experience a brief period (10-15 minutes) of service interruption to various web services, including Banner Web Services.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at (719) 587-7741 or contact us via email at computingservices@adams.edu.

Have a great day,
Computing Services

Banner Downtime and CS Maintenance for Thursday, 5/20

***Banner PROD Downtime and Computing Services Maintenance for Thursday, 5/20/21***

Beginning at 9:30 PM MST tomorrow evening (Thursday, 5/20), the Banner Production environment will be unavailable until approximately 2:30 AM MST Friday morning while Oracle Quarter 2 PSU updates are deployed. During this time, ALL Banner PROD services will be unavailable, including Banner Admin, Self-Service, Web-Services, and School Services, etc.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at (719) 587-7741 or contact us via email at computingservices@adams.edu.

Have a great day,

Computing Services

Computing Services Maintenance for Thursday, 5/13/21

Beginning at 6:00 PM MST this evening (Thursday, 5/13), Computing Services will be updating CLEAN Address in the Banner Production environment. While this update will slightly affect the Banner Admin page, Banner Self-Service will not be impacted and minimal downtime (less than 15 minutes) is expected.

Also this evening, but beginning at 9:00 PM MST, Computing Services will be performing the following maintenance activities:

–Installing May 2021 Microsoft patches/updates to our test systems, for possible deployment next week. We anticipate no impact for client-facing systems.

–Updating the Docker Enterprise cluster. We anticipate no impact for client-facing systems.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at (719) 587-7741 or contact us via email at computingservices@adams.edu.

Have a great day,

Computing Services

Computing Services Maintenance for Thursday, 4/22/21

Beginning at 9:00 PM MST tomorrow evening (Thursday, 4/22), Computing Services will be installing Microsoft Windows patches to all Windows-based systems, including employee, lab and TEC Classroom computers, even ASU-owned computers being used by employees at home. These patches will force a reboot, so please log off and leave your computers on at the end of your work day Thursday to assist with installation. 

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. If you have any questions, please call the ASU Computing Services Helpdesk at (719) 587-7741 or contact us via email at computingservices@adams.edu.

Have a great day,

Computing Services

Computing Services Maintenance for Thursday, 4/15/21

Beginning at 9:00 PM MST Thursday, 4/15, Computing Services will be performing the following maintenance activities:

–Installing April 2021 Microsoft patches/updates to our test systems, for possible deployment next week. We anticipate no impact for client-facing systems.

–Installing Linux updates to several back-end servers (file, FS backup, deva/gitlab, MySQL). We anticipate no impact for client-facing systems.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at (719) 587-7741 or contact us via email at computingservices@adams.edu.

Have a great day,
Computing Services

Email Scam Impersonating IRS Targets University Students and Staff

With less than a month remaining of the spring semester, Computing Services wanted to take the opportunity to remind our students and employees of the threats posed by phishing attempts and email scams.

Phishing attempts can be fraudulent emails and telephone calls from someone posing as a trustworthy source in order to obtain sensitive information such as usernames, passwords and financial information. These attacks are on the rise, so it is critical that you remain vigilant about emails or calls you may receive.

We have been notified by our Financial Aid staff about one such phishing attempt. The Internal Revenue Service (IRS) is reporting that an IRS-impersonation scam is targeting university and college students and staff with “.edu” email addresses (see the NASFAA bulletin about this warning here).

These phishing emails display the IRS logo and use various subject lines such as “Tax Refund Payment” or “Recalculation of Your Tax Refund Payment.” It also asks individuals to click a link and submit additional information, such as date of birth, social security, and other personal details to claim their refund.

The IRS would never contact you via email, requesting personal information. If you receive one of these emails, you should not click the link nor provide any information.

Universities can often face an increase in the number of phishing attempts they receive in the build up to busy periods like semester end, so please continue to be vigilant and take the following action to prevent phishing attempts and email scams:

  • Do not open or respond to emails that you suspect as being a phishing attempt or scam.
  • Do not open attachments that have been sent to you by unknown sources or click on unknown links.
  • Be mindful of the sender’s email address and any web links that you are sent – even a single character out of place may mean that it’s fake.

When in doubt, don’t click.

For questions or to report a scam email, contact ASU Computing Services at computingservices@adams.edu or (719) 587-7741.

Computing Services Maintenance for Thursday, 3/25/21

Beginning at 9:00 PM tomorrow evening (Thursday, 3/25/21), Computing Services will be restarting the proxy servers as we install a new certificate for TouchNet. While we expect a brief interruption to TouchNet services (~5 minutes), we expect minimal, if any, impact and downtime to users as this maintenance activity is performed.

Also beginning at 9:00 PM tomorrow evening, we will be performing maintenance on the campus firewall systems and several back-end systems, including campus DMZ and DNS servers. As this maintenance is performed, users will experience very brief interruptions (less than 5 minutes) to on- and off-campus networking services (including Banner and OpenVPN) and the Internet.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at (719) 587-7741 or contact us via email at computingservices@adams.edu.

Have a great day,
Computing Services

Computing Services Maintenance for tonight (Thursday, 3/18)

Beginning at 9:00 PM MST tonight (3/18), Computing Services will be performing the following maintenance activities:

 

–Installing Microsoft Windows patches to all Windows-based systems, including employee, lab and TEC Classroom computers, even ASU-owned computers being used by employees at home. These patches will force a reboot, so please log off and leave your computers on at the end of your work day today to assist with installation. Also, if you have any “loaner” laptops or departmental laptops that haven’t been used recently, please plug them into power, open the laptop lid, and turn them on so that they can also receive these critical security updates.

 

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have questions, please call the ASU Computing Services Helpdesk at (719) 587-7741 or contact us via email at computingservices@adams.edu

 

Have a great day,

 

Computing Services

Computing Services Maintenance for Thursday, 3/11/21

Beginning at 9:00 PM MST tomorrow evening (Thursday, 3/11), Computing Services will be installing March 2021 Microsoft patches/updates to our test systems, for possible deployment next week. We anticipate no impact for client-facing systems.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at (719) 587-7741 or contact us via email at computingservices@adams.edu.

Have a great day,

Computing Services

Computing Services Maintenance for Thursday, 3/4

Beginning at 6:00 PM tomorrow evening (Thursday, 3/4/21), Computing Services will be updating CLEAN Address in the Banner Production environment. While this update will slightly affect the Banner Admin page, Banner Self-Service will not be impacted and minimal downtime (less than 15 minutes) is expected.

Also on Thursday evening, but beginning at 9:00 PM, Computing Services will be performing various updates to back-end systems which may cause users to experience intermittent outages (5-15 minutes) and/or brief interruptions (up to 30 minutes) to network services, including Banner and OpenVPN, as the maintenance is performed.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at (719) 587-7741 or contact us via email at computingservices@adams.edu.

Have a great day,

Computing Services