Computing Service Maintenance for Thursday, February 4th, 2016

Beginning at 9:00 PM, Employee, lab and TEC Classroom PCs will receive critical security updates to Windows and Java. Employees are encouraged to log off but leave their computers on when leaving work for the day. This will assist the installation of these patches and minimize any impact.

Also, beginning at 8:30 PM and lasting until roughly midnight, we will be performing maintenance on several Banner systems. ALL Banner services including Banner Web, School Services, Banner Printing, and Banner Forms will be inaccessible during this time.

Lastly, beginning at 9:00 PM and lasting roughly 30 minutes, several back-end systems will be unavailable as we install critical security updates and reboot the servers. This includes the CS Helpdesk system, the campus file server, and the campus how-to wiki.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Computing Services

Computing Service Maintenance for Thursday, January 28th, 2016

Beginning at 9:00 PM, Employee, lab and TEC Classroom PCs will receive critical security updates to Windows, Office, iTunes, Flash, Reader, Acrobat, Chrome, Thunderbird, Firefox, OpenOffice, and KeePass. Employees are encouraged to log off but leave their computers on when leaving work for the day. This will assist the installation of these patches and minimize any impact.

Also, beginning at 8:30 PM and lasting until roughly midnight, we will be performing maintenance on several Banner systems. ALL Banner services including Banner Web, School Services, Banner Printing, and Banner Forms will be inaccessible during this time.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Computing Services

Phishing email attack warning, Office 365 Free for Students, and other useful tips

**Phishing Email Attacks**

Adams State University student email accounts have again been the target of a phishing attack this week. Phishing emails are malicious emails where the attacker will pose as a legitimate organization to attempt to trick you into disclosing your personal information.

As a reminder, Computing Services will never ask for your username and password via email. If you do see a message asking for this information, please delete it without responding to the sender.

If you have responded to an email with your username and password please change your password immediately by going to www.adams.edu/onestop and clicking the ‘change your password’ link.

You can also report phishing through the web interface of Gmail.

On your computer:

Sign in to Gmail.
Open the message you’d like to report.
At the top-right corner of the message, click the down arrow next to the ‘Reply’ button.
Select Report Phishing.

If you are unsure if an email is legitimate or not, please reach out to our Helpdesk at 719-587-7741 orcomputingservices@adams.edu

**Office 365 is free to all current students!**

You can install your free copy of Office 365 for Education on up to 5 personal devices. For installation instructions please visit our howto wiki:

http://howto.adams.edu/index.php/Office_365_Education_for_Students_and_Employees

**Please remember to backup any important documents that you might need for your classes!**

Always keep important files stored in multiple locations. Having the only copy of an important file only on one computer or a thumbdrive could lead to data loss if that location gets corrupted or lost.

Our campus network drive, Myfiles.adams.edu, is backed up every evening by Computing Services. This drive is mapped automatically on any on campus computer and can be accessed anywhere through a web browser. For more information about using the network drive, please visit this link:

https://howto.adams.edu/index.php/Myfiles.adams.edu_-_Home_and_Shared_Network_Drives

All students also get unlimited storage on Google Drive! You can upload documents from any computer or mobile device and access them anywhere. For more information on using Google Drive please see the Google Drive Help Center at:

https://support.google.com/drive

If you need any assistance or have any questions please contact the Computing Services Helpdesk.

Thanks!

ASU Computing Services
computingservices@adams.edu
719-587-7741

Banner downtime this Saturday due to mandatory regulatory upgrades

All Banner services will be unavailable Saturday 1/16/16 beginning at 9:00 AM and lasting for approximately 3 to 4 hours. This is needed to upgrade the Human Resources system with the updated W2 requirements and the Affordable Care Act reporting.  We realize this is short notice but we have only a small window between the recent Banner Oracle 12c database conversion and the requirement to print employee W2 forms.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Computing Services

Be ready for finals! – Tips from Computing Services

Finals week is here! Computing Services has a few helpful tips as we near the end of the semester.

**Please remember to backup any important documents that you might need for your classes!**

Always keep important files stored in multiple locations. Having the only copy of an important file only on one computer or a thumbdrive could lead to data loss if that location gets corrupted or lost.

Our campus network drive, Myfiles.adams.edu, is backed up every evening by Computing Services. This drive is mapped automatically on any on campus computer and can be accessed anywhere through a web browser. For more information about using the network drive, please visit this link:

https://howto.adams.edu/index.php/Myfiles.adams.edu_-_Home_and_Shared_Network_Drives

All students also get unlimited storage on Google Drive! You can upload documents from any computer or mobile device and access them anywhere. For more information on using Google Drive please see the Google Drive Help Center at:

https://support.google.com/drive

**Office 365 is free to all current students!**

You can install your free copy of Office 365 for Education on up to 5 personal devices. For installation instructions please visit our howto wiki:

http://howto.adams.edu/index.php/Office_365_Education_for_Students_and_Employees

**Phishing Email Attacks**

Adams State University student email accounts have again been the target of a phishing attack this week. Phishing emails are malicious emails where the attacker will pose as a legitimate organization to attempt to trick you into disclosing your personal information.

As a reminder, Computing Services will never ask for your username and password via email. If you do see a message asking for this information, please delete it without responding to the sender.

If you have responded to an email with your username and password please change your password immediately by going to www.adams.edu/onestop and clicking the ‘change your password’ link.

You can also report phishing through the web interface of Gmail.

On your computer:

Sign in to Gmail.
Open the message you would like to report.
At the top-right corner of the message, click the down arrow next to the ‘Reply’ button.
Select Report Phishing.

If you are unsure if an email is legitimate or not, please reach out to our Helpdesk at 719-587-7741 orcomputingservices@adams.edu

**Graduating? Make sure to sign up for an ASU Alumni Email Account!**

Your student account will remain active for 3 terms after you have been enrolled in a class. After you have not been enrolled for 3 terms your ASU student account will be deleted.

Our ASU graduates are eligible for a free Alumni Google Account! Computing Services can assist with copying any information stored in your student Google account to your alumni account.

Please see our Alumni website for instructions on requesting an Alumni email account:

http://www.adams.edu/alumni/emailfaq.php

If you need any assistance or have any questions please contact the Computing Services Helpdesk.

Thanks!

ASU Computing Services
computingservices@adams.edu
719-587-7741

Reminder: Office 365 Free for Students, Home Directory Info

As the end of semester is fast approaching, and final papers are due, Computing Services wants to remind you that Office 365 is now available to all ASU Students to install on their personal devices for free!

Office 365 Education includes Word, Excel, PowerPoint, Outlook, and OneNote.
You will need a valid username@grizzlies.adams.edu or username@adams.edu email address to qualify.

For instructions on how to install it, here is the link to our How to Wiki:

http://howto.adams.edu/index.php/Office_365_Education_for_Students_and_Employees

Also, Computing Services highly recommends storing important or mission critical files such as final papers on the file server.  Learn more about the Adams State University File Server by clicking on the following link:

http://howto.adams.edu/index.php/Myfiles.adams.edu_-_Home_and_Shared_Network_Drives

If you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Computing Service Maintenance for Thursday, November 19th, 2015

Beginning at 9:00 PM, Employee, lab and TEC Classroom Mac OSX computers will receive critical security updates to Office, Firefox, Chrome, java, iTunes, Adobe Flash, Reader, and Adobe Air. Employees are encouraged to log off but leave their computers on when leaving work for the day. This will assist the installation of these patches and minimize any impact.

Also beginning at 9:00 PM, we will be applying security patches to our back-end Windows servers. Brief outages of less than 10 minutes will occur, with very little impact to campus services.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Computing Services

Computing Service Maintenance for Thursday, November 12th, 2015

Beginning at 9:00 PM, Employee, lab and TEC Classroom PCs will receive critical security updates to Windows, Office, Firefox, Chrome, LibreOffice, iTunes, Adobe Flash, and the ASU LogMeIn Calling Card. Employees are encouraged to log off but leave their computers on when leaving work for the day. This will assist the installation of these patches and minimize any impact.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Computing Services

Residence Halls Wifi Maintenance and phishing attack warning for students

Tomorrow (Tuesday, November 10th) beginning at 10:00 AM, Computing Services must perform maintenance on our wireless internet services in Coronado, Girault and the Residence at Rex. All wireless services are expected to be restored by 3:00 PM that afternoon. Although not anticipated, there is a small possibility that we encounter issues in performing the maintenance, which could cause us to need to finish the work on Wednesday and Thursday. We chose this time due to the fact that our wifi is utilized the least during these hours, as students are primarily in class during this time. We apologize for any inconvenience this may cause.

***Phishing attacks reported by students***

Adams State University student email accounts have again been the target of a phishing attack this week. Phishing emails are malicious emails where the attacker will pose as a legitimate organization to attempt to trick you into disclosing your personal information.

As a reminder, Computing Services will never ask for your username and password via email. If you do see a message asking for this information, please delete it without responding to the sender.

If you have responded to an email with your username and password please change your password immediately by going to www.adams.edu/onestop and clicking the “change your password” link.

You can also report phishing through the web interface of Gmail.

On your computer:

  1. Sign in to Gmail.
  2. Open the message you’d like to report.
  3. At the top-right corner of the message, click the down arrow next to the “Reply” button.
  4. Select Report Phishing.

If you are unsure if an email is legitimate or not, please reach out to our Helpdesk at 719-587-7741 or computingservices@adams.edu

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Computing Services

Computing Service Maintenance for Thursday, November 5th, 2015

Beginning at 9:00 PM, Employee, lab and TEC Classroom PCs will receive critical security updates to Adobe Reader, Adobe Acrobat, Java, Thunderbird and Firefox. We will also be remotely installing operating system updates to Mac OSX computers. Employees are encouraged to log off but leave their computers on when leaving work for the day. This will assist the installation of these patches and minimize any impact.

Also starting at 9:00 PM, we will be performing maintenance on several systems including the campus blog system, CMS and web database. The impact will be minimal, with 15-30 minute outages on these systems.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Computing Services