Computing Services Maintenance for Thursday, February 5th, 2015

Beginning at 9:00 PM, Employee and TEC Classrooms will receive security updates to Adobe Flash. Employees are encouraged to log off but leave their computers on when leaving work for the day. This will assist the installation of these patches and minimize any impact.

Also starting at 9:00 PM, Computing Services will be doing several critical security updates on many of our Banner services. During this time, users will experience very brief outages to Banner services, which should last less than 10 minutes.

***Decommissioning of the Banner line printer***

Computing Services will soon be taking steps to decommission the line printer in the Computing Services building. One of those steps is to replace the printer’s name (lpcs1) on the Banner form GJAPCTL for any jobs which currently have that name as the default.

If you use GJAPCTL, which is also known as Banner Job Submission, you may have seen the printer name “lpcs1″ in the “Printer” field on the form. We will be replacing “lpcs1″ with “NOPRINT” in the next day or so to ensure that jobs are not accidentally printed on the line printer.

Jobs that are submitted with a printer of “NOPRINT” will not print to a printer; instead, you’ll receive job results via email. If a hardcopy is required, change “NOPRINT” to the printer of your choice, but realize that jobs sent to lpcs1 may no longer print.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Computing Services

ASU Employee Gmail Migration complete, more training sessions offered

All Adams State employees are now on Gmail! Based on feedback we’ve received, Computing Services and AITC will be hosting more Gmail trainings for employees who were not able to attend our previous sessions.

All sessions will be held in the School of Business, Room 129 (small computer lab). Topics will include:

Interface & Settings
Conversations vs. Messages
Composing and sending a Message (includes formatting, spell-check, attachments, drafts)
Replying to a Message
Adding dates to Google Calendar from a Message
Archiving vs. Deleting Messages
Organizing your Inbox
Folders vs. Labels
Using Thunderbird for Gmail
Using Gmail on your mobile device

The dates for the sessions are listed below. All sessions are the same so sign up for the session that works best with your schedule.

January 27, 2015: 9:00 – 10:00 am
January 28, 2015: 3:30 – 4:30 pm
February 3, 2015: 3:30 – 4:30 pm

Each session is limited to 24 participants so please register as soon as possible. Call AITC at 719.587.7371 if you have questions. We look forward to seeing you at a session!

Register by clicking on the link below and completing the form: (Choose Gmail Basics for the Title of Training.)

http://goo.gl/KDe2DR

Also, remember to check out the ASU Google Apps Learning Center for videos, walkthroughs, and tips to get the most out of your Gmail account.

http://learngoogle.adams.edu/

If you need any assistance with your new Gmail account please contact Computing Services at719-587-7741 or computingservices@adams.edu

Thanks,
Computing Services

Computing Services Maintenance for Thursday, January 15th, 2015

Starting at 9:00 PM, Computing Services will be doing several updates and configuration changes on many of our back-end services. During this time, users will experience very brief outages to networking services, the most notable is the campus file server.

Beginning at 9:00 PM, Employee and TEC Classrooms will receive security updates to Windows. Employees are encouraged to log off but leave their computers on when leaving work for the day. This will assist the installation of these patches and minimize any impact.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Computing Services

Brief wireless networking outages today (1/13/15).

Computing Service will be doing work today to improve the reliability and capacity of the Campus Wireless Networking System.  As part of that process the main wireless networking controller will need to be reconfigured.  This reconfiguration will require rebooting the controller at least once and potentially as many as three times today.  These reboots will result in an outage of all wireless networking service on our Campus for as much as 15 minutes in some areas as both controller and access points reboot.  Services should return to normal after the system stabilizes.  This will be the only announcement today so please remind others of the situation today.  If there are any questions or concerns please contact the Help Desk at 7741. Thanks for your patience as we work to complete our preparations for the beginning of the semester.

Computing Services

Brief Network Outage tonight (1/7) & CS Maintenance for Thursday, January 8th, 2015

***All Campus Network Outage tonight, Wednesday January 7th***

This evening, beginning at 7:00 PM and lasting until roughly 8:00 PM, ALL networking services will be unavailable as we install critical, required upgrades to the campus core router. This includes Banner systems, campus internet and wifi, and file and printing services.

***Maintenance for Thursday, January 8th***

Starting at 6:00 PM and lasting until early Friday morning, we will be upgrading the campus Computing Services Helpdesk ticketing system. During this time, customers will not be able to login to the helpdesk system to enter or check the status of their workorder tickets.

Beginning at 9:00 PM, Employee and TEC Classrooms will receive updates to Flash, Reader, Acrobat and Firefox. Employees are encouraged to log off but leave their computers on when leaving work for the day. This will assist the installation of these patches and minimize any impact.

Also beginning at 9:00 PM, Computing Services will be applying updates to various Banner back-end servers. Brief reboots of these services will occur, but impact to our customers should be minimal.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Thank you and Happy New Year!

Computing Services

Easier way to access your campus Google Drive account

In an attempt to simplify access to Google Drive, ASU Computing Services has created a new web alias. If you open a web browser and go to http://drive.adams.edu, you will go directly to ASU’s Google Drive login. This replaces the older alias http://docs.adams.edu. If you have bookmarked this previously, you may need to update your bookmark to point to http://drive.adams.edu

If you have any questions or need any assistance please contact Computing Services at 719-587-7741 or at computingservices@adams.edu
Thanks, and have a great weekend!

Banner Maintenance Outage this Saturday & CS Maintenance for Thursday, November 20th, 2014

***All Banner Systems Outage this Saturday, 11/22/14***

This Saturday, beginning at 8:00 AM and lasting until roughly 6:00 PM, ALL Banner systems will be unavailable as we install critical, required upgrades to the Banner infrastructure. This includes Banner Web, Forms, Self-Service Banner, School Services and any other Banner-specific systems.

***Maintenance tonight, Thursday November 20th***

Beginning at 9:00 PM, Employee and TEC Classrooms will receive an update to iTunes as well as some critical zero-day exploit security patches. Employees are encouraged to log off but leave their computers on when leaving work for the day. This will assist the installation of these patches and minimize any impact.

Also beginning at 9:00 PM, Computing Services will be applying security updates to various Windows and back-end servers. Brief reboots of these services will occur, but impact to our customers should be minimal.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Thank you!

Computing Services

Brief Internet Outage Tonight- Computing Services Maintenance for Thursday, November 6th, 2014

The following maintenance activities will take place tonight, Thursday November 6th:

Beginning at 9:00 PM and lasting roughly 30 minutes, ALL Internet and Networking services will be down as we install a critical upgrade to campus Internet Firewall system.

On Friday, November 7th at roughly 9:00 AM there will be an upgrade performed on the campus Bradford system which controls wired internet and network access in residence halls. There should be no noticeable outage due to this maintenance.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Thank you!

Computing Services

Issue with home and shared directories and CS Maintenance for Thursday, October 30th, 2014

This morning at approximately 10:30, there was a hard drive failure on our campus home and shared directory storage system. During this time, many customers may have lost connection to their home and shared directories. As of roughly 10:55, all services have been restored. If you are unable to connect to your home (x) or shared (s) drives, please reboot your computer. If you still have issues connecting, please call the helpdesk at x7741.

The following maintenance activities will take place tonight, Thursday October 30:

Employee and Tec Classrooms will receive an update to Java 7 update 71 beginning at 9:00 PM. Users are encouraged to log off but leave their computers on when leaving work today. This will assist the installation of this patch and minimize any user impact.

Beginning at 9:00 PM and lasting roughly 2 hours, ALL Banner services will be down as we install an update to the Student module. Forms, Self-Service Banner, Banner printing and all other Banner services will be unavailable during this time. Also at 9:00 PM, various updates will be installed on Banner middle-tier servers.

At 9:30 PM, we will be updating the campus storage cluster which will result in a brief outage to campus home and shared directory services.

Finally, beginning at 9:00, there will be very short outages to our employee email server as we make a configuration change. This only affects those users who have not yet migrated to Gmail.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Thank you!

Computing Services

Tip #2 for National Cyber Security Awareness Month

We are now well into National Cyber Security Awareness Month. Remember, you can always check the Stay Safe Online NCSAM website for more information and tips!

www.staysafeonline.org/ncsam

Cyber security is all about keeping your information safe, including your financial and personal information. In addition to keeping it secure, its important to keep it backed up!

Ever lost your phone or tablet? Ever accidently washed a flash drive, that just happened to have an important copy of a paper?

A backup is a second copy of all your important files – for example, your family photos, home videos, documents and emails.
Instead of storing it all in one place (like your computer), you keep another copy of everything somewhere safe.

All students have free storage space on our Adams State file server, which is backed up by Computing Services every night. In addition to being accessible in the student labs, you can access your files anywhere via a web browser.

Check out our how-to on how to use it:

http://goo.gl/6OSOG6

You can also store multiple copies of your files on Google Drive. All ASU students get 30 GB on their student Google Drive free.

For more information on backups, check out World Backup Day’s website:

http://www.worldbackupday.com/

If you would like more information on any of our services please let us know!

ASU Computing Services
computingservices@adams.edu
719-587-7741

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