Networking and Internet Services restored following a brief outage

At around 4:30 PM, campus experienced an outage to networking services due to an apparent hardware error on the campus firewall. Services were restored at around 5:30 PM. Computing Services will continue to monitor the situation closely and more deeply investigate the cause of the outage. This was not a planned outage, and we sincerely apologize for any inconvenience this has caused. If you or others in your area are having trouble connecting, please reboot your device, and if you are still having problems, please contact the ASU Computing Services Helpdesk at computingservices@adams.edu or call us at x7741 and we will respond to you as soon as we are able to.

Thank you for your understanding, and again, we apologize for the issues this may have caused.

Computing Services

Computing Services Maintenance for this Thursday (8/10) and Banner Maintenance Saturday (8/12)

With the beginning of the semester fast approaching, Computing Services has a significant amount of maintenance we must complete this week. Below are all of the maintenance activities taking place this week:

**Thursday Night Maintenance Activities**

Beginning at 6:00 PM, we will be performing upgrades to the PaperCut and WebPrint systems. This will not affect services for our customers.

Beginning at 9:00, we will be installing Mac and Windows patches to all TECs, Lab and employee computers. Employees are encouraged to log off but leave their computers on to assist in the installation of these patches and minimize impact.

Also beginning at 9:00 PM, there will be various brief interruptions to several back-end systems as we install critical patches. The campus file server will be unavailable for roughly 30 minutes during this time.

***Banner PROD down for critical updates starting this Saturday, August 12th at 7:00 AM***

The Production Banner Database will be down starting at 7:00 AM on Saturday morning and lasting until around 10:00 AM as we install critical Oracle security updates. During this time, ALL Production Banner services will be unavailable.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Have a great day!

Computing Services

Blackboard and Web Services restored

We experienced an unplanned outage to Web Services and Blackboard early this morning, and have fully restored services around 7:45 AM. We sincerely apologize for any inconvenience this has caused.

Computing Services

 

Planned network outage, CS Maintenance and Recycle Run this week (Thursday-Saturday 8/3 – 8/5)

With the beginning of the semester fast approaching, Computing Services has a significant amount of maintenance we must complete in the next few weeks. Below are all of the maintenance activities taking place this week:

**Planned campus network and employee telephone downtime, this Thursday from 6:00 PM to 8:00 PM**

In order to retire a component of our campus network, we must take down ALL campus networking services beginning at 6:00 PM. This will affect ALL networking, telephone and Internet services including logging in to the labs, Banner access, wireless, Internet service, employee desk telephones, etc. If you have any concerns, please contact the ASU Computing Services Helpdesk as soon as possible to let us know, x7741 or via email at computingservices@adams.edu

**9:00 PM Maintenance activities this Thursday**

Beginning at 9:00 PM, several back-end systems including several Banner systems will be intermittently unavailable as we apply security updates and patches to these systems and install new Uninterrupted Power Systems. Estimated downtime is roughly 2 hours as we perform these tasks.

***Banner PROD down for critical updates starting this Saturday, August 5th at 7:00 AM***

The Production Banner Database will be down starting at 7:00 AM on Saturday morning and lasting until around 5:00 PM as we install critical Banner updates. During this time, ALL Production Banner services will be unavailable.

**Notice of potential parking interruption near Richardson Hall Friday beginning at 9:00 AM**

Computing Services will be having a large truck parked in the small south-west parking lot of Richardson Hall to pick up of old, obsoleted equipment. Richardson Hall employees may want to park in alternate locations on Friday morning to avoid getting blocked in and to assist with the truck being able to get closer to the loading zone.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Have a great day!

Computing Services

Computing Services Maintenance for Thursday, July 27th

At 9:00 PM, Computing Services will be performing maintenance on several campus systems including the campus AD, Print, camera, and various back-end Banner servers. There will be minimal interruptions lasting approximately 30 minutes to campus services as we perform these maintenance activities.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Have a great day!

Computing Services

New Certificate for Banner INB – Installed Successfully

The new security certificate for Banner was successfully installed by our vendor tonight. Please immediately logout of Banner INB and close the browser, then open and login with a new Banner INB browser window. If any issues are reported we will post status updates to our Computing Services blog at https://blogs.adams.edu/computing

As always, if you have any questions, please call us at x7741 or contact us via email at computingservices@adams.edu. Thank you for your patience.

Update: Certificate Error Logging into Banner

Tonight at 9 pm Banner will be unavailable for our vendor to install the new security certificate.

If the issue is not resolved tomorrow morning, you can still access Banner by continuing through the warning messages. We will post any status updates to our Computing Services blog at https://blogs.adams.edu/computing

As always, if you have any questions, please call us at x7741 or contact us via email at computingservices@adams.edu. Thanks for your patience.

Update: Certificate error logging into Banner

Computing Services is still working with our vendor to correct the expired certificate error that campus Banner users are seeing when logging into Banner. You can still get into Banner by continuing through the warning messages, but if you have any questions or would like someone to help walk you through this, please call our Helpdesk at x7741. We hope to resolve the issue soon to address this inconvenience. We will post any status updates to our Computing Services blog at https://blogs.adams.edu/computing

As always, if you have any questions, please call us at x7741 or contact us via email at computingservices@adams.edu. Thanks for your patience.

CS Maintenance for tonight, July 13, 2017

Beginning at 9:00 PM, Employee, lab and TEC Classroom PCs and Employee Macs will receive several critical security updates for numerous software packages. Employees are encouraged to log off but leave their computers on when leaving work for the day. This will assist the installation of these patches and minimize any impact.

Also beginning at 9:00 PM and lasting until roughly 11:00 PM, there will be brief interruptions to various systems as we perform reboots as part of the patching process.

***Banner Certificate issue***

As many of you may know, we are currently working with our vendor to resolve an issue that is causing Banner users to get a certificate error when logging into Banner forms. Although we don’t have a precise time for the resolution, we are hoping to get the fix installed which will cause a brief outage to on-campus Banner forms. Our goal is to perform this fix after business hours. For more information on this fix, please visit our blog at https://blogs.adams.edu/computing

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Have a great day!

Computing Services

Certificate error logging into Banner

Computing Services is aware and working with our vendor to correct an error regarding an expired certificate that campus Banner users are seeing when logging into Banner this morning. At this point, you can still get into Banner by continuing through the warning messages, but if you have any questions or would like someone to help walk you through this, please call our Helpdesk at x7741. We hope to resolve the issue soon to address this inconvenience. We will post any status updates to our Computing Services blog at https://blogs.adams.edu/computing

As always, if you have any questions, please call us at x7741 or contact us via email at computingservices@adams.edu. Thanks for your patience.