Internet bandwidth upgrade complete, ASU now at 500 Mbps

ASU Computing Services is pleased to announce that today (8/27) we¬†upgraded¬†our overall campus Internet bandwidth from 400 Mbps (megabits per second) to 500 Mbps. For the last several years, we’ve been working to keep up with the bandwidth needs of our campus, and we are hoping this increase will further improve our service to our students and employees.

Having trouble connecting to our network? Our friendly Helpdesk and ResNet technicians are available to help! Please stop by the ASU Computing Services Helpdesk located directly between the Rex Activity Center and the campus green for assistance. You can also call us at 719-587-7741 or send us an email at computingservices@adams.edu

Thanks and have a great day!

Computing Services

Java fix information

Last night Computing Services upgraded all campus computers from Java 7 to Java 8. If a computer was not on during the time of the install and does not yet have Java 8 you may receive the following error message:
“Internet Explorer has blocked this website from installing an Active X control”
To fix the issue please install Java 8 from the Software Center.
You may have a shortcut on the desktop for the Software Center. If you do not, you can find it in:
Start > All Programs > Microsoft System Center > Configuration Manager > System Center.
Under the “Available Software” tab, select Java 8 update 51, then select install. Note, any open web browsers will close as part of the installation.
Once the install is complete you should be able to log into Banner.
If you have any questions or have any trouble installing Java 8 please contact the Helpdesk at 719-587-7741 orcomputingservices@adams.edu.
Thanks!
ASU Computing Services

Computing Service Maintenance for Thursday, August 6, 2015

As we are quickly approaching the beginning of the fall semester, Computing Services is diligently working to complete the significant amount of maintenance and upgrades required for our campus computing systems.

***Maintenance for tonight, 8/6/15***

Beginning at 7:00 PM, ALL Banner services will be down until roughly 10:00 PM as we perform the mandatory upgrade to Banner Financial Aid 8.23 as well as an upgrade to Java 8.

Following at 9:00 PM, Employee, lab and TEC Classroom PCs will receive an upgrade to Java 8 update 51. Also, any employee computer that has not been upgraded to Office 2013 will be upgraded as well. Employees are encouraged to log off but leave their computers on when leaving work for the day. This will assist the installation of these patches and minimize any impact.

Also starting at 9:00 PM and lasting roughly one hour, Computing Services will be performing maintenance on the campus web server. There will be very brief outages to campus web services, but should not be noticeable to our customers.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Computing Services

CS Maintenance for Thursday, July 16th and Banner Upgrade Downtime Saturday, 7/18

As we are quickly approaching the beginning of the fall semester, Computing Services is diligently working to complete the significant amount of maintenance and upgrades required for our campus computing systems.

***Maintenance for tonight, 7/16/15***

Beginning at 9:00 PM, Employee, lab and TEC Classroom PCs will receive security updates to Microsoft Internet Explorer, iTunes and Adobe Flash. Employees are encouraged to log off but leave their computers on when leaving work for the day. This will assist the installation of these patches and minimize any impact.

Also starting at 9:00 PM and lasting roughly three hours, Computing Services will be performing maintenance on various campus systems. There will be very brief outages to campus network services, but should not be noticeable to our customers.

***Banner upgrades and downtime for Saturday, 7/18/15***

Beginning at 7:30 AM on this Saturday, ALL Banner services will be down until roughly 3:00 PM as we perform mandatory upgrades to several Banner modules. This includes downtime for Banner Forms, Banner Web, Student Services, and Banner printing.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Computing Services

Computing Services Maintenance for Thursday, July 8th, 2015

Beginning at 9:00 PM, Employee, lab and TEC Classroom PCs will receive security updates to Microsoft Windows and Office, Quicktime and Firefox. Employees are encouraged to log off but leave their computers on when leaving work for the day. This will assist the installation of these patches and minimize any impact.

Also starting at 9:00 PM and lasting roughly three hours, Computing Services will be performing maintenance on various campus systems. During this time, the campus file server will be unavailable until roughly 10:00 PM. There will be very brief outages to other services, but should not be noticeable to our customers.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Computing Services

Computing Services Maintenance for Thursday, June 25th, 2015

Beginning at 9:00 PM, Employee and TEC Classrooms will receive security updates to Adobe Flash. Employees are encouraged to log off but leave their computers on when leaving work for the day. This will assist the installation of these patches and minimize any impact.

Also starting at 9:00 PM and lasting roughly three hours, Computing Services will be performing maintenance on the various campus systems. During this time, users may experience brief outages to Network and Internet services, but no substantial downtime.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Computing Services

Computing Services Maintenance for Thursday, June 11th, 2015

From 8:00 PM until around 10:00 PM, ALL Banner services will be down as we perform critical Oracle and Banner maintenance and patching.

Beginning at 9:00 PM, Employee and TEC Classrooms will receive security updates to Windows, Office, Flash, and Thunderbird. Employees are encouraged to log off but leave their computers on when leaving work for the day. This will assist the installation of these patches and minimize any impact.

Also starting at 9:00 PM and lasting roughly thirty minutes, Computing Services will be performing maintenance on the campus firewall system. During this time, users will experience brief outages to Network and Internet services.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Computing Services

Computing Services Maintenance for Thursday, 6/4/15

Computing Services will be remotely installing several Banner Xtender plug-ins on employee computers beginning at 9:00 PM. Users are encouraged to log off but leave their computers on to assist with the installation of these patches.

If you have any questions, please contact the ASU Computing Services Helpdesk at x7741.

Thanks and have a great day,

Computing Services

Computing Services Maintenance for Thursday, May 21st, 2015

Beginning at 9:00 PM, Employee and TEC Classrooms will receive security updates to Windows, Office, VLC Media Player, Adobe Acrobat, Reader, Flash, Firefox, Secunia and the Endpoint Protection client. Macintosh users will also receive operating system patches. Employees are encouraged to log off but leave their computers on when leaving work for the day. This will assist the installation of these patches and minimize any impact.

Also starting at 9:00 PM and lasting roughly three hours, Computing Services will be doing several critical security updates on many of our campus network services (such as file and print services). During this time, users will experience very brief outages to various services, which should last less than 15 minutes.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Computing Services

Computing Services Maintenance for Thursday, April 23rd, 2015

Beginning at 9:00 PM, Employee and TEC Classrooms will receive security updates to Windows, Office, Thunderbird and Flash. Employees are encouraged to log off but leave their computers on when leaving work for the day. This will assist the installation of these patches and minimize any impact.

Also starting at 9:00 PM, Computing Services will be doing several critical security updates on many of our campus web services. During this time, users will experience very brief outages to various web services, which should last less than 5 minutes.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Computing Services