Computing Services will be performing two major maintenance activities this week:

• Beginning at 5:00 PM on Thursday (8/4), network and Internet access on campus will be down as we migrate to the new core router. This device controls all network traffic and requires significant down time for installation and testing. Service is anticipated to be restored by midnight so that Friday campus operations are not affected. Also during this time, a change to our DNS (domain name services) will be made, but should not have any visible impact to our users.
• On Saturday 8/6, the Banner team will be taking the Banner system down briefly from 10:00 AM to 11:00 AM and then again from 4:00 to 5:00 PM.  All Banner systems should remain functional during the 11-4 window. This outage is needed to allow us to re-establish redundancy that was lost during the recent Banner hardware failures.

We appreciate your patience and understanding as we perform these activities in preparation for the fall semester. If you have any questions or concerns, please call the ASC Computing Services Helpdesk at x7741 or contact us via email at asccompserv@adams.edu

Below is a list of the numerous Computing Services maintenance activities taking place Thursday night (7/28) as well as the Banner upgrade that will take place on Sunday (7/31):

Beginning at 5:00 PM today, the campus Internet bandwidth will be increased from 105 Mbps to 155 Mbps. There are no outages anticipated with this increase.

Employees are encouraged to leave their computers turned on but logged off when leaving work today (Thursday) in order to receive critical Microsoft Windows and Office Security patches.

Banner School Services and Forms will be unavailable for roughly 2 hours beginning at 9:00 PM tonight for maintenance.

The Accordent Streaming Media Server will be unavailable for roughly 2 hours beginning at 9:00 PM tonight for an Operating System Upgrade.

Web servers for numerous websites will be unavailable for roughly 1 hour beginning at 9:00 PM for maintenance.

**** BANNER UPGRADE SUNDAY ****

The Banner system will be unavailable this Sunday, July 31st from 8:00 AM until noon for a critical upgrade to the Financial Aid and Accounts Receivable modules. Banner services including School Services will be unavailable during this time.

If you have any questions or concerns, please contact the ASC Computing Services Helpdesk at 719-587-7741 or via email at asccompserv@adams.edu. Thanks for your patience as we work through these critical upgrades and maintenance activities.

The following maintenance activities will take place beginning at 9 PM during our normally scheduled maintenance window:

• Faculty and Staff Email services will be unavailable from 9 PM until roughly 1 AM due to a configuration change. Employees will not be able to send or receive email during this time.
• The campus LDAP server cluster will be unavailable from 9 PM until roughly 11 PM. Services such as logging into the Portal and WebCT/Blackboard will be unavailable during this time.

If you have any questions or concerns, please contact the ASC Computing Services Helpdesk at asccompserv@adams.edu or call us at x7741.

Thank you,

Computing Services

The following maintenance activities will take place after 9 PM during our regularly scheduled maintenance window:

• Home and Shared Directories will be unavailable for roughly 3 hours due to an upgrade and patching of our campus file server.
• Employee computers will receive an upgrade to Adobe Reader version 10.1. Employees are encouraged to leave their computers on but log out before going home today.
• The Banner system will be taken down for roughly 45 minutes in order to replace the power supplies.

If you have any questions or concerns, please contact the ASC Computing Services Helpdesk at asccompserv@adams.edu or by phone at x7741.

The following maintenance activity will take place beginning at 9 PM during our regularly scheduled maintenance window:

• All Banner Web and School Services will be unavailable for roughly two hours due to upgrades to the system
• LDAP services will be briefly unavailable due to a reboot. Anticipated outage is less than 5 minutes.

If you have any questions or concerns, please contact the ASC Computing Services Helpdesk at x7741 or via email at asccompserv@adams.edu

Computing Services will be performing the following maintenance activity tonight:

• All employee and TEC Classroom computers will receive critical Windows security patches after 9 PM. Employees are encouraged to leave their computers turned on but not logged into when they leave work for the day.

If you have any questions or concerns, please contact the ASC Computing Services Helpdesk at asccompserv@adams.edu or call us at x7741. Thank you!

The following maintenance activity will take place beginning at 9 PM during our normally scheduled maintenance window:

• A UPS Battery Backup unit will be replaced in our server room. This will affect the Campus OneCard system, which will experience a brief outage of 15-30 minutes.

If you have any questions or concerns, please contact the ASC Computing Services Helpdesk at 7741 or via email at asccompserv@adams.edu

The following maintenance activities will take place during our normally scheduled maintenance window beginning at 9 PM:

• On-campus residential hall Internet access will experience a brief outage of roughly 30 minutes as we transition to new DHCP servers.
• The campus LDAP server will experience a brief outage of roughly 15 minutes as a security update is installed.

Please contact the ASC Computing Services Helpdesk at x7741 or via email at asccompserv@adams.edu with any questions or concerns.

The following maintenance activities will take place beginning at 9 PM during our regularly scheduled maintenance window:

• A new UPS battery backup system will be installed. The Microsoft print server and file server may experience brief outages lasting less than 15 minutes. During this time, network printing and home/shared directories will be temporarily unavailable.

If you have any questions or concerns, please contact the ASC Computing Services Helpdesk at x7741 or via email at asccompserv@adams.edu

The following maintenance activities will take place during our weekly scheduled maintenance time.

• The migration to the new  DHCP servers for the remainder of campus will take place after 9 PM with no downtime anticipated.
• The following list of web servers and services will be rebooted after 9 PM to install security patches: Portal, blogs, HowToWiki, and Bricolage. There will be brief downtime during the reboot period anticipated at 15 minutes or less.

Please contact the ASC Computing Services Helpdesk with any questions or concerns at x7741 or via email at asccompserv@adams.edu