Entries Tagged 'Maintenance Announcements' ↓

Tonight (Thursday 1/2/14) there will be a brief period of downtime for the campus Banner INB system. If you are working within Banner today, please log out when you leave your office. Computing Services will ensure that nobody is logged in when we perform the maintenance in order to minimize impact. We anticipate starting the maintenance at around 6:30 PM, and all services should be restored within an hour.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Thank you and Happy New Year!

Computing Services

With the Fall Semester completed, and to take advantage of a significantly fewer number of students and faculty on campus, Computing Services is performing several maintenance activities throughout this week. Here are the details:

-Tonight (Tuesday 12/17) there will be a brief period of downtime for the campus Microsoft servers (Active Directory and printing) at 9:00 PM as they reboot after receiving critical security upgrades. Impact to the campus is anticipated to be very low.

-Tomorrow (Wednesday 12/18), beginning at 9:00 PM, all employee email services will be down as we replace the current employee email server. During this time, employees will not be able to send or receive email. Services should be restored around 11:00 PM.

-On Thursday (12/19), Employee and TEC Classroom computers will receive critical security patches for Firefox, Windows, Office, Thunderbird and Adobe Reader beginning at 9:00 PM. Employees are encouraged to log out and leave their computers on when leaving for the day. This will enable these updates to run overnight and minimize any impact to our users.

-Lastly, beginning at 9:00 PM on Thursday, there will be very brief reboots to various campus web and networking services as CS installs critical security updates to our campus servers.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Thank you,

Computing Services

Computing Services is working to restore services due to an unplanned system error which has taken down employee email, and all home and shared directories. As more information is available, we will post new messages here, and will also send an email to employees once all services have been restored. We sincerely apologize for this outage, and are working as quickly as possible to get things back up and running.

Computing Services

Computing Services is still working through problems with our faculty and staff email server.  Due to unexpected hardware issues and failures, we have decided to migrate to a new email server in order to make email stable again.

Computing Services staff will begin the migration of email data today at 5:00 PM. During this migration, faculty and staff email will be unavailable until sometime on Saturday (11/23). This is due to the large amount of data that must be transferred to the new email server.

We sincerely apologize for the major inconvenience this has caused and we really appreciate your patience and understanding as we work to resolve these continuing stability issues. We will work as quickly as possible to restore this critical campus service.

If you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu.

Thank you,

Computing Services

After discovering further problems this morning related to a suspected hardware failure of our email storage yesterday afternoon, a full file system repair completed successfully at 12:55 pm today.

Email access from Thunderbird and Squirrel Mail should now work as expected.

Feel free to call the Computing Services Helpdesk at 7741 if there are any further problems accessing email today.

Repairs of the faculty and staff email server storage are still ongoing as of 11:30 this morning.

Our new estimate is the service will remain down through the lunch hour today.

Thanks again for your continued patience,

– Computing Services

A small number of students who have older Playstation 3s on campus reported having issues connecting to the ASU wireless network. Computing Services is pleased to say that we believe we have resolved this issue. If you have an older PS3 and are still having trouble getting it connected to asuwifi, please contact the ASU Computing Services Helpdesk at x7741 or via email at computingservices@adams.edu

Thanks!

Computing Services

The following maintenance activities will take place tonight, Thursday November 14^th, 2013 during our normally scheduled maintenance window beginning at 9:00 PM:

Employee and TEC Classroom computers will receive critical security patches for Firefox, Windows, and Office beginning at 9:00 PM. Employees are encouraged to log out and leave their computers on when leaving for the day. This will enable these updates to run overnight and minimize any impact to our users.

Also beginning at 9:00 PM and lasting roughly 3 hours, all Banner systems will be temporarily unavailable due to a required upgrade to the campus VMWare storage upgrade.

Lastly, beginning at 9:00 PM there will be very brief reboots to various campus web and networking services as CS installs critical security and Windows updates to our campus servers.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Thank you,

Computing Services

The following maintenance activities will take place tonight, Thursday October 31st, 2013 during our normally scheduled maintenance window beginning tonight at 9:00 PM:

Employee and TEC Classroom computers will receive critical security patches for Flash, Skype, and iTunes beginning at 9 PM. Employees are encouraged to log out and leave their computers on when leaving for the day. This will enable these updates to run overnight and minimize any impact to our users.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Thank you and Happy Halloween!

Computing Services

The following maintenance activities will take place Thursday October 17th, 2013 during our normally scheduled maintenance window beginning tonight at 9:00 PM:

At 9:00 PM, all Banner services will be unavailable while we perform a critical upgrade to the Financial Aid module of the Banner system. Services should be restored by roughly 10 PM.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Thank you,

Computing Services