Entries Tagged 'Announcement' ↓

Computing Services has several maintenance items on the schedule for this week. See below for details:

***Computing Services Maintenance for Thursday, 1/4/23***

Beginning at 9:00 PM MST, Thursday evening, 1/4/23, we will be installing December Microsoft Windows updates to all Windows-based systems, including employee, lab and TEC Classroom computers. These patches will force a reboot, so please log off and leave your computers on at the end of your work day tomorrow to assist with installation.

Also beginning at 9:00 PM MST, we will be installing December updates on all Windows production servers. During the installation of these updates, users will experience intermittent outages (5-15 minutes) and brief interruptions to network services as systems reboot.

***Banner PROD Downtime for Saturday, 1/7/23***

Beginning at 7:00 AM MST Saturday, 1/7, and lasting until approximately 12:00 PM, the Banner Production environment will be unavailable while 4th Quarter Updates are deployed. During this time, ALL Banner PROD services will be unavailable, including Banner Admin, Self-Service, Web-Services, and School Services, etc.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. If you have any questions, please call the ASU Computing Services Helpdesk at (719) 587-7741 or contact us via email at computingservices@adams.edu.

Have a great day,

Computing Services

Early next week, Computing Services will perform several maintenance tasks that are required for our various systems. See below for details:

***Computing Services Maintenance for Monday, 12/19/22***

Beginning at 9:00 PM MST on Monday, 12/19, we will be migrating our web print server. During this migration, users will not be able to use the web-print function for ~3 hours while the maintenance is performed.

***Computing Services Maintenance for Tuesday, 12/20/22***

Beginning at 5:00 PM MST next Tuesday evening, 12/20, Computing Services will be updating CLEAN Address in the Banner Production environment. While this update will slightly affect the Banner Admin page, Banner Self-Service will not be impacted and no downtime is expected.

Also on Tuesday evening, but beginning at 9:00 PM MST, we will be upgrading PaperCut. During this upgrade, all print services will be down for ~3 hours while the maintenance is performed.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. If you have any questions, please call the ASU Computing Services Helpdesk at (719) 587-7741 or contact us via email at computingservices@adams.edu.

Have a great day,

Computing Services

Beginning at 9:00 PM MST on Thursday, 12/8/22, we will be migrating our print and web print servers. During this migration, users may not be able to print or use the web-print function for ~1 hour while the maintenance is performed.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. If you have any questions, please call the ASU Computing Services Helpdesk at (719) 587-7741 or contact us via email at computingservices@adams.edu.

Have a great day,

Computing Services

Computing Services has several maintenance items on the schedule for tomorrow evening. See below for details:

***Banner PROD Downtime and CS Maintenance for Thursday, 11/17/22***

Beginning at 5:00 PM MST Thursday evening, 11/17, and lasting until 5:30 PM, Computing Services will be updating CLEAN Address in the Banner Production environment and adding it to the Banner Self-Service environment. While this work is performed, we expect a minimal downtime (less than 5 minutes) for Banner Self-Service and no downtime for staff unless entering or modifying an address on the Banner Admin page during this half-hour window.

Beginning at 9:00 PM MST and lasting until approximately 5:00 AM Friday morning, the Banner Production environment will be unavailable while Oracle PSU security updates are deployed. During this time, ALL Banner PROD services will be unavailable, including Banner Admin, Self-Service, Web-Services, and School Services, etc.

Also beginning at 9:00 PM MST, we will be installing November Microsoft Windows updates to all Windows-based systems, including employee, lab and TEC Classroom computers. These patches will force a reboot, so please log off and leave your computers on at the end of your work day tomorrow to assist with installation.

And finally, also beginning at 9:00 PM MST, Thursday evening, we will be installing November updates on all Windows production servers. During the installation of these updates, users will experience intermittent outages (5-15 minutes) and brief interruptions to network services as systems reboot.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. If you have any questions, please call the ASU Computing Services Helpdesk at (719) 587-7741 or contact us via email at computingservices@adams.edu.

Have a great day,

Computing Services

Computing Services has several maintenance items on the schedule for this week and early next. See below for details:

***Computing Services Maintenance for Thursday, 11/10/22***

Beginning at 9:00 PM MST Thursday evening, Computing Services will be installing November 2022 Microsoft patches/updates to our test systems for future deployment. We anticipate no impact for client-facing systems.

Also beginning at 9:00 PM MST Thursday evening, we will be performing back-end maintenance on servers. No user interruptions are anticipated.

***Banner PROD Downtime for Saturday, 11/12/22***

Beginning at 7:00 AM MST Saturday, 11/12, and lasting until approximately 12:00 PM, the Banner Production environment will be unavailable while 3rd Quarter Updates are deployed. During this time, ALL Banner PROD services will be unavailable, including Banner Admin, Self-Service, Web-Services, and School Services, etc.

***Computing Services Maintenance for Monday, 11/14/22***

Beginning at 6:00 PM MST next Monday evening, 11/14, and lasting approximately 90 minutes, we will be migrating our System Center Configuration Manager (SCCM), the system that is used to push all Windows updates, software updates, and new applications, to another server. We expect no impact to users outside of Computing Services while this maintenance is performed.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. If you have any questions, please call the ASU Computing Services Helpdesk at (719) 587-7741 or contact us via email at computingservices@adams.edu.

Have a great day,

Computing Services

Due to an unexpected issue with our system, our remote DBA team will be restarting the database server for our Banner system. This will begin at 11:00 PM MST this evening (Wednesday, 11/2) and will last approximately 10-15 minutes. While brief interruption to Banner Production services (including Banner Admin, Self-Service, Web-Services, and School Services) will occur while the system is restarted, we scheduled this maintenance later in the evening to minimize impact for our users.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. If you have any questions, please call the ASU Computing Services Helpdesk at (719) 587-7741 or contact us via email at computingservices@adams.edu.

Have a great day,

Computing Services

October is Cybersecurity Awareness Month. It is the 19th year of Cybersecurity Awareness Month, co-led by the National Cybersecurity Alliance and the Cybersecurity and Infrastructure Agency (CISA), and they remind everyone that there are all kinds of ways to keep your data protected this year. This year the theme is See Yourself In Cyber and they are focusing on key behaviors that help keep your data protected.  Below are the key behaviors for protecting your data:

Enabling multi-factor authentication

Using strong passwords and a password manager

Updating software

Recognizing and reporting phishing

You can also refresh your Cybersecurity knowledge with these Online Safety Basics.

While Cybersecurity Awareness Month may be observed every October, we remind you to do your part and educate yourself to be cyber smart throughout the year and remember everyone has a right to a safe internet, so let’s remember to #BeCyberSmart.

Computing Services is here to help you with cybersecurity and answer any questions you may have. Feel free to contact us at (719) 587-7741 or computingservices@adams.edu.

ASU Computing Services

Beginning at 9:00 PM MST, this evening (Thursday, 10/27), and lasting until approximately 11:00 PM, we will be rebuilding indexes in the Banner Production environment. We expect slower performance in all Banner PROD services while this maintenance is being performed.

Also at 9:00 PM MST, we will continue our back-end maintenance on our Banner 9 QA jobs server. No user interruptions are anticipated.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. If you have any questions, please call the ASU Computing Services Helpdesk at (719) 587-7741 or contact us via email at computingservices@adams.edu.

Have a great day,

Computing Services

Beginning at 9:00 PM MST this evening (Thursday, 10/20), Computing Services will be installing October Microsoft Windows updates to all Windows-based systems, including employee, lab and TEC Classroom computers. These patches will force a reboot, so please log off and leave your computers on at the end of your work day today to assist with installation.

Also at 9:00 PM MST, we will be installing October updates on all Windows production servers. During the installation of these updates, users will experience intermittent outages (5-15 minutes) and brief interruptions to network services as systems reboot.

Lastly, at 9:00 PM MST, we will be performing back-end maintenance on our Banner 9 QA jobs server. No user interruptions are anticipated.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. If you have any questions, please call the ASU Computing Services Helpdesk at (719) 587-7741 or contact us via email at computingservices@adams.edu.

Have a great day,

Computing Services

Beginning at 7:00 PM MST Thursday evening, 10/13, Computing Services will be upgrading the Xtender server system. This upgrade will take roughly 3-4 hours to complete, at which time, Xtender will not be available. Since the time of the upgrade is after business hours, the impact should be minimal.

Also on Thursday evening, but beginning at 9:00 PM MST, Computing Services will be installing October 2022 Microsoft patches/updates to our test systems for future deployment. We anticipate no impact for client-facing systems.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. If you have any questions, please call the Helpdesk at (719) 587-7741 or contact us via email at computingservices@adams.edu.

Have a great day,

Computing Services