Banner and Network Downtime for Thursday, February 28, 2013

**Due to the large quantity of maintenance activities that we must accomplish, we will be starting the maintenance activities early, beginning with the Banner upgrade at 6 PM. Details are below:

-We will be performing a mandatory Financial Aid upgrade to the Banner system that takes roughly 3 hours, beginning at 6 PM. All Banner users, please complete any Banner processes and log out of Banner by 6 PM today. If you have any questions or concerns, please notify the helpdesk as soon as possible by calling us at x7741. During this maintenance, all Banner services will be unavailable including Self-Service Banner, Web Services, printing, etc.

-Beginning at 9 PM, there will be a campus-wide network outage lasting until roughly midnight as Computing Services installs additional components and upgrades the campus core router. This piece of equipment is critical to the network, and it is imperative that we update its firmware and also install more redundancy into the system to assist with network stability and uptime in the future. This outage includes access to wifi, computer labs, employee computers, etc.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. When at all possible, we perform maintenance after 9 PM on Thursdays, during our dedicated maintenance window, but that is not always possible due to the number and complexity of our systems. We appreciate your support and apologize for any inconveniences this may cause. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Thank you,

Computing Services

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