Entries from February 2012 ↓

Computing Services Maintenance for Thursday, 2/23/12

The following maintenance activities will take place beginning at 9:00 PM during our normally scheduled maintenance window:

  • The Microsoft print server will be restarted. Network printing may be unavailable for 5-10 minutes during this time.
  • The campus file server will be unavailable from 9:00 PM until roughly 11:00 PM for system maintenance. During this time, Home and Shared Drives (X: and S:) will not be accessible.
  •  The campus blog server will be unavailable for roughly 1 hour starting at 9:00 PM as it is transitioned onto a new virtual server.
  • Banner web services including School Services on the Student One Stop page will be unavailable from 9:00 PM until roughly 11:00 PM for critical security patch installation.

As always, if you have any questions or concerns, please don’t hesitate to call our help desk at x7741 or contact us via email at asccompserv@adams.edu

Thank you,

Computing Services

Voice mail upgrade status

Overall, the voice mail upgrade went very well. It appears that all the messages and greetings were transferred from the old system to the new system. We will be monitoring it closely for the next two weeks for any issues that may arise. The old system will be kept on line and operational for the next week. If everything is stable we will shut the old system down.

There is, however, one significant change that comes as a result of the upgrade. During the installation process we found a system error in the old version that required users to enter 9+ their extension when checking voice mail from that extension. In the new system we were able to correct this error. So now, when checking your voice mail form your extension you simply need to enter in your password. If you are checking voice mail messages from a different campus extension or from off campus you will need to enter 9 and the extension.

There are some new features that came with the new voice mail package. We will be testing these for compatibility with our current setup and hopefully we can offer some of them to ASC voice mail subscribers.

Thank you,

Computing Services

ASC Employee Voice Mail Upgrade Today (2/21/12)

This is the final reminder that the ASC Employee Voice Mail system will be down today from 1:00 PM until roughly 6:00 PM for an urgent upgrade.

We will transfer all the voice mail boxes and their messages to the new system.  It is our goal to have total transparency from the old system to the new system.  We do ask that employees take a few minutes to  clean out their voice mail boxes of any old or un-needed messages. This will help reduce the amount of data transferred into the new system. At this point we do not anticipate any changes to the functionality of the new system.

If you have any questions or concerns, please contact the ASC Computing Services Help Desk at x7741 or via email at asccompserv@adams.edu

Thank you!

Computing Services Maintenance for Thursday, February 16th, 2012

The following maintenance activities will take place during our normally schedule maintenance window beginning at 9 PM:

  • Security updates will be installed on the campus DNS servers, which requires the servers to be restarted. No noticeable impact to users is anticipated.
  • All Employee computers will receive upgrades to Firefox version 10, Thunderbird version 10, and a plugin for the campus BDMS system. Employees are encouraged to leave their computers turned on, but to log off when leaving work for the day. This will assist with the installation process and ensures that the process can run before employees return to work on Friday.
  • As a reminder, the campus voice mail system will be down next Tuesday, February 21st from 1:00 PM until 6:00 PM for a hardware and software upgrade. Employees are urged to clean out old voice mails before Monday to minimize the amount of data that will be transferred into the new system.

As always, please contact the ASC Computing Services Help Desk at x7741 or via email at asccompserv@adams.edu if you have any questions or concerns.

Thanks,

Computing Services

Employee Voice Mail upgrade and outage Tuesday, February 21st

Beginning at 1:00 PM on Tuesday, February 21st, all ASC Employee voice mail service will be inaccessible. During this time, Computing Services will be upgrading to a new version of the voice mail system. This hardware and software upgrade is necessary in order for ASC to remain under warranty and technical support for the system.

We will transfer all the voice mail boxes and their messages to the new system.  It is our goal to have total transparency from the old system to the new system.  We do ask that employees take a few minutes to  clean out their voice mail boxes of any old or un-needed messages. This will help reduce the amount of data transferred into the new system. At this point we do not anticipate any changes to the functionality of the new system.

If you have any questions or concerns, please contact the ASC Computing Services Help Desk at x7741 or via email at asccompserv@adams.edu

Thank you!

Computing Services Maintenance for Thursday, February 9th, 2012

The following maintenance activities will take place beginning at 9 PM during our regularly scheduled maintenance window:

  • The Windows Print Server and one of the Active Directory servers will be rebooted after installing critical security patches. Users should experience less than 5 minutes of downtime printing to networked printers.
  • The campus LDAP, wiki, email lists, and blogs servers will be rebooted after installing patches. There should be very minimal if any impact to services.
  • All Banner Web services including School Services and Employee Banner INB access as well as Banner Document Management System (Extender) will be down for roughly 2 hours for maintenance and patches.

As always, if you have any questions or concerns, please contact the ASC Computing Services Help Desk at x7741 or via email at asccompserv@adams.edu

Thank you and have a great day,

Computing Services

Computing Services Maintenance for Thursday, February 2nd, 2012

The following maintenance activity will take place at 9 PM during our regularly scheduled maintenance window:

  • The master LDAP server will be down for roughly 30 minutes for maintenance. During this time, all users will experience brief interruptions logging into ASC services including email, labs, employee and student services and employee computers.

If you have any questions or concerns, please contact the ASC Computing Services Helpdesk at x7741 or via email at asccompserv@adams.edu

Thank you,

Computing Services