Overall, the voice mail upgrade went very well. It appears that all the messages and greetings were transferred from the old system to the new system. We will be monitoring it closely for the next two weeks for any issues that may arise. The old system will be kept on line and operational for the next week. If everything is stable we will shut the old system down.
There is, however, one significant change that comes as a result of the upgrade. During the installation process we found a system error in the old version that required users to enter 9+ their extension when checking voice mail from that extension. In the new system we were able to correct this error. So now, when checking your voice mail form your extension you simply need to enter in your password. If you are checking voice mail messages from a different campus extension or from off campus you will need to enter 9 and the extension.
There are some new features that came with the new voice mail package. We will be testing these for compatibility with our current setup and hopefully we can offer some of them to ASC voice mail subscribers.
Thank you,
Computing Services
