Entries Tagged 'Maintenance Announcements' ↓

The Computing Services Department will be performing a transition to a new server for the Banner Web Services (School Services, Web for Employee, One Stop, TouchNet) next Thursday, March 14^th from 8 AM until roughly 1 PM. During the upgrade, these services will be unavailable, however, on-campus Banner INB (forms) services will remain up and usable.

Also, on Tuesday evening (3/12) beginning at 9 PM and lasting until roughly 1 AM, we will be migrating the campus Windows Print Server and the Lab Stats system to new back-end storage. During this time, printing from campus computers, both employee and lab, will be down. Since nearly all students will be out for Spring Break, the impact of this maintenance should be very minimal.

***Computing Services Customer Survey is launched***

Computing Services recently implemented a Customer Service Survey that is tied to our work order system.  When a ticket has been resolved, you will receive an email containing a link that will take you to the Computing Services Customer Service Survey.

The survey consists of 7 brief questions and an opportunity to provide us with additional comments or suggestions to assist us in providing the best possible service to you as our customers.

When you receive the link, please take a few minutes to complete the survey.  We appreciate your cooperation.

Thanks and have a great day!

Computing Services

**Due to the large quantity of maintenance activities that we must accomplish, we will be starting the maintenance activities early, beginning with the Banner upgrade at 6 PM. Details are below:

-We will be performing a mandatory Financial Aid upgrade to the Banner system that takes roughly 3 hours, beginning at 6 PM. All Banner users, please complete any Banner processes and log out of Banner by 6 PM today. If you have any questions or concerns, please notify the helpdesk as soon as possible by calling us at x7741. During this maintenance, all Banner services will be unavailable including Self-Service Banner, Web Services, printing, etc.

-Beginning at 9 PM, there will be a campus-wide network outage lasting until roughly midnight as Computing Services installs additional components and upgrades the campus core router. This piece of equipment is critical to the network, and it is imperative that we update its firmware and also install more redundancy into the system to assist with network stability and uptime in the future. This outage includes access to wifi, computer labs, employee computers, etc.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. When at all possible, we perform maintenance after 9 PM on Thursdays, during our dedicated maintenance window, but that is not always possible due to the number and complexity of our systems. We appreciate your support and apologize for any inconveniences this may cause. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Thank you,

Computing Services

The following maintenance activities will take place tonight during our normally scheduled maintenance window beginning at 9 PM:

-There will be an outage to ALL Banner services including School Services, Forms, Banner Printing, Self-Service Banner, etc. This outage will begin at 9:00 PM and last until roughly midnight while we perform critical maintenance and upgrades.

-Employee and TEC Classroom computers will receive critical Windows security patches beginning at 9 PM. Employees are encouraged to log out and leave their computers on when leaving for the day. This will enable these updates to run overnight and minimize any impact to our users.

-There will be very brief outages to the campus how-to wiki system, thin client system, and Portfolio systems as we perform maintenance on these systems.

-We will be installing the packet shaper on our secondary Skywerx internet connection beginning at 9 PM, impact should be very minimal.

As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Thank you,

Computing Services

The following maintenance activities will take place tonight during our normally scheduled maintenance window beginning at 9 PM:

-There will be an outage to ALL Campus Networking services including Internet access, ResNet and wi-fi access, employee computer network access, computer labs, etc. This outage is required for us to upgrade the central core routing switch that handles all networking traffic on campus. Estimated downtime is 9 PM until 11 PM, but we will work as quickly as we can to restore services earlier if at all possible.

As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Thank you for your patience as we perform this critical upgrade,

Computing Services

The following maintenance activities will take place tonight during our normally scheduled maintenance window beginning at 9 PM:

-There will be an outage to the network for the Student Union Building as we repair issues caused by recent construction to our network room. During this time, the SUB Computer lab, wireless services and employee wired network access will be unavailable in the SUB. For students who need access to a computer lab, the McDaniel Hall 1^st floor computer lab will be accessible during this time.

-There will be brief, intermittent network interruptions to the Banner system as we replace networking cables. There should be no noticeable outages to Banner services.

As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Thank you,

Computing Services

The following maintenance activities will take place tonight during our normally scheduled maintenance window beginning at 9 PM:

-The employee mail server will be down for roughly 2 hours as we reconfigure and increase storage to the system. During this time, employees will not be able to send or receive email.

-There will be brief, intermittent outages to a few remaining network switches throughout campus that we were not able to upgrade as part of last week’s maintenance.

-Various web services will have very brief outages as we install required security patches. User impact should be very minimal as these updates are applied.

As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Thank you,

Computing Services

The following maintenance activities will take place tonight during our normally scheduled maintenance window beginning at 9:00 PM:

-There will be brief (5-10 minute) outages to various segments of our campus network as we perform upgrades to the networking switches. We will begin these updates in the Residence Halls first, and then move to employee buildings and areas. During these brief outages, all network services including wireless Internet access will be interrupted, but should be restored without the user needing to take action.

-Employee Windows computers will receive critical security and Operating System patches including updates to Windows, Thunderbird, Firefox, Flash, Shockwave and VLC. Employees are encouraged to log out and leave their computers on overnight tonight in order to allow the updates to install during non-work hours.

-Very brief outages will be experienced on the campus Content Management System (Bricolage), the campus LDAP server and web database server as we migrate these services to a different VM host. User impact should be minimal.

Computing Services thanks you for your patience and understanding as we perform these critical upgrades and maintenance activities. If you have any questions or concerns, please contact the ASU Computing Services Help Desk at x7741 or via email at computingservices@adams.edu

Thanks and have a great day,

Computing Services

The following maintenance activities will be taking place today, January 17^th:

-There may be brief interruptions of service to our campus voicemail system this afternoon (Thursday) as we work with the vendor to install a fax card into the system. Typically we try to perform this type of maintenance after hours, but because we need to have the vendor on-site to assist with the install, we are forced to do the upgrade during their working hours.

-Beginning at 9:00 PM and lasting roughly 2 hours, all Banner systems including Forms, Self-service Banner, School services and Banner printing will be down as we install a time-sensitive patch required for the printing of Employee W2 forms.

We apologize for any interruption these maintenance activities may cause, and we appreciate your understanding as we continue to strive to provide highly available and reliable services to our students, faculty and staff. If you have any questions or concerns, please feel free to contact the ASU Computing Services Help Desk at x7741 or contact us via email at computingservices@adams.edu

Thanks and welcome back to a new semester!

Computing Services

The following maintenance activity will take place during our normally scheduled maintenance period beginning at 9:00 PM:

• The campus file server which hosts employee and student Home (X) and Shared (S) drives will be down from 9:00 PM until roughly 9:30 PM for security patch installation. During this time, access to Home and Shared directories will be unavailable.

If you have any questions, please contact the ASU Computing Services Helpdesk at x7741 or via email at computingservices@adams.edu

Thank you,

Computing Services

The following maintenance activities will take place today (12/20):

-In order to take advantage of the greatly reduced number of students on campus, we will be performing an upgrade to our wireless system at 4:00 PM. This will result in an outage of roughly 30 minutes for anyone connecting to the ASUwifi wireless network.

-We will be deploying critical security patches to all Employee Windows PCs beginning at 9:00 PM. Employees are urged to log out but leave their computers on when leaving work in order to allow these updates to run outside of work hours.

As always, if you have any questions or concerns, please feel free to call the ASU Computing Services Helpdesk at x7741 or contact us via email at computingservices@adams.edu

Thanks and Happy Holidays!

Computing Services