Entries from February 2013 ↓

Banner and Network Downtime for Thursday, February 28, 2013

**Due to the large quantity of maintenance activities that we must accomplish, we will be starting the maintenance activities early, beginning with the Banner upgrade at 6 PM. Details are below:

-We will be performing a mandatory Financial Aid upgrade to the Banner system that takes roughly 3 hours, beginning at 6 PM. All Banner users, please complete any Banner processes and log out of Banner by 6 PM today. If you have any questions or concerns, please notify the helpdesk as soon as possible by calling us at x7741. During this maintenance, all Banner services will be unavailable including Self-Service Banner, Web Services, printing, etc.

-Beginning at 9 PM, there will be a campus-wide network outage lasting until roughly midnight as Computing Services installs additional components and upgrades the campus core router. This piece of equipment is critical to the network, and it is imperative that we update its firmware and also install more redundancy into the system to assist with network stability and uptime in the future. This outage includes access to wifi, computer labs, employee computers, etc.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. When at all possible, we perform maintenance after 9 PM on Thursdays, during our dedicated maintenance window, but that is not always possible due to the number and complexity of our systems. We appreciate your support and apologize for any inconveniences this may cause. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Thank you,

Computing Services

Computing Services Maintenance for Thursday, February 21, 2013

The following maintenance activities will take place tonight during our normally scheduled maintenance window beginning at 9 PM:

-There will be an outage to ALL Banner services including School Services, Forms, Banner Printing, Self-Service Banner, etc. This outage will begin at 9:00 PM and last until roughly midnight while we perform critical maintenance and upgrades.

-Employee and TEC Classroom computers will receive critical Windows security patches beginning at 9 PM. Employees are encouraged to log out and leave their computers on when leaving for the day. This will enable these updates to run overnight and minimize any impact to our users.

-There will be very brief outages to the campus how-to wiki system, thin client system, and Portfolio systems as we perform maintenance on these systems.

-We will be installing the packet shaper on our secondary Skywerx internet connection beginning at 9 PM, impact should be very minimal.

As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Thank you,

Computing Services

Network and Internet Outage- Computing Services Maintenance for Thursday, February 14, 2013

The following maintenance activities will take place tonight during our normally scheduled maintenance window beginning at 9 PM:

-There will be an outage to ALL Campus Networking services including Internet access, ResNet and wi-fi access, employee computer network access, computer labs, etc. This outage is required for us to upgrade the central core routing switch that handles all networking traffic on campus. Estimated downtime is 9 PM until 11 PM, but we will work as quickly as we can to restore services earlier if at all possible.

As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Thank you for your patience as we perform this critical upgrade,

Computing Services

Computing Services Maintenance for Thursday, February 7, 2013

The following maintenance activities will take place tonight during our normally scheduled maintenance window beginning at 9 PM:

-There will be an outage to the network for the Student Union Building as we repair issues caused by recent construction to our network room. During this time, the SUB Computer lab, wireless services and employee wired network access will be unavailable in the SUB. For students who need access to a computer lab, the McDaniel Hall 1st floor computer lab will be accessible during this time.

-There will be brief, intermittent network interruptions to the Banner system as we replace networking cables. There should be no noticeable outages to Banner services.

As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Thank you,

Computing Services