Entries from July 2012 ↓
July 26th, 2012 — Maintenance Updates
The following maintenance activity will take place during our normally scheduled maintenance window:
- At 9 PM, we will be re-enabling storage quotas on all Shared directories. These were disabled previously due to an issue that has since been resolved. There are no anticipated outages or errors to our users due to this maintenance.
As always, please feel free to call the ASU Computing Services Help Desk at x7741 or contact us via email at firstname.lastname@example.org
****Reminder- Phishing Attempts****
In the last two weeks, many of our campus users have received numerous phishing attempts in their campus email inboxes. As a reminder, Computing Services will NEVER ask for your account information or password via email. Many of these messages are appearing more legitimate than some of the earlier phishing attacks, so please be careful. If you are ever in doubt of the legitimacy of a message, DON’T RESPOND or click any links or open any attachments to the message. Instead, call the Help Desk at 719-587-7741 or contact us via email at email@example.com for further information or to check the legitimacy of an email.
July 11th, 2012 — Maintenance Updates
The following maintenance activities will be taking place this week during our normally scheduled maintenance window
-Employee and TEC Classroom PCs will be receiving critical Windows security patches. Employees are encouraged to leave their computers on, but log out as you leave work on Thursday. This will allow the updates to install overnight and minimize any interruption to our users.
-Beginning at 9 PM, the back-end storage system for the campus BDMS (Xtender) system will be replaced with a newer storage system. Estimated time to complete this migration is 1 hour.
-Also beginning at 9 PM, we will be migrating a few back-end virtual servers to a new virtual environment, no interruption to user services is anticipated with this maintenance.
-We will be shutting down Dragula, the old Banner server and re-purposing the storage for this system. No interruptions to Banner services are anticipated.
**** New Anti-Virus Program for Employee PCs- Migration Details Below ****
In an effort to further improve our management of employee workstations, as well as to save licensing costs, Computing Services will soon start migrating all computers on campus from Kaspersky Anti-Virus to a new Anti-Virus, System Center Endpoint Protection (SCEP). This new anti-virus integrates much more closely with our current systems, and will continue to provide excellent anti-virus protection for all employee PCs. Below are the details of the migration process that will be taking place over the next few weeks:
Kaspersky will be completely uninstalled and SCEP will be installed in its place. This process is all done remotely, without any intervention required by you. In your system tray (by the clock) you will see the Kaspersky icon, a red “K”, disappear and be replaced by a green shield, SCEP. This will not force a reboot, although we recommend rebooting your computer soon after receiving the new Anti-Virus to ensure the process completely finishes. If you have both Kaspersky and SCEP installed on your computer for more than 15-20 minutes please call the Helpdesk at x7741. We will send a technician over to manually remove Kaspersky to ensure that there are no program conflicts.
Computing Services technicians will be going department by department to check each computer to verify that Kaspersky is properly uninstalled and changed to SCEP. We will be staggering this migration building by building, so it may be anytime in the next two weeks that a technician will be checking your workstation. If you still do not have the new Anti-Virus by June 30th please call the Helpdesk so we can make sure to manually install SCEP for you.
Thank you for your help and support as we press on with our major summer projects. If you have any questions please feel free to contact the Helpdesk at x7741 or email us at firstname.lastname@example.org.
Have a great day,
July 5th, 2012 — Maintenance Updates
The following maintenance activities will be taking place this week:
-During our regularly scheduled Thursday night maintenance window (7/5), we will be reconfiguring our network switching infrastructure to improve redundancy to several key services. Beginning at 9 PM, brief outages to various networking services (Employee email, web servers, home and shared directories) are anticipated, lasting until roughly 11 PM as we perform this reconfiguration.
-In order to minimize interruption to our Banner users during the work week, we will be performing Banner upgrades outside of work hours this Saturday, July 7th. All Banner services including Banner Web and TouchNet will be down from 7:30 AM until roughly 5:30 PM for these upgrades. Blackboard services will not be affected during this upgrade process.
As always, if you have any questions or concerns, please feel free to contact the ASU Computing Services Helpdesk at 719-587-7741 or via email at email@example.com Thank you for your support and understanding as we continue to upgrade and improve the services we provide to campus.