Archive for the ‘maintenance updates’ Category

Banner Maintenance Outage this Saturday & CS Maintenance for Thursday, November 20th, 2014

Thursday, November 20th, 2014

***All Banner Systems Outage this Saturday, 11/22/14***

This Saturday, beginning at 8:00 AM and lasting until roughly 6:00 PM, ALL Banner systems will be unavailable as we install critical, required upgrades to the Banner infrastructure. This includes Banner Web, Forms, Self-Service Banner, School Services and any other Banner-specific systems.

***Maintenance tonight, Thursday November 20th***

Beginning at 9:00 PM, Employee and TEC Classrooms will receive an update to iTunes as well as some critical zero-day exploit security patches. Employees are encouraged to log off but leave their computers on when leaving work for the day. This will assist the installation of these patches and minimize any impact.

Also beginning at 9:00 PM, Computing Services will be applying security updates to various Windows and back-end servers. Brief reboots of these services will occur, but impact to our customers should be minimal.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Thank you!

Computing Services

Brief Internet Outage Tonight- Computing Services Maintenance for Thursday, November 6th, 2014

Thursday, November 6th, 2014

The following maintenance activities will take place tonight, Thursday November 6th:

Beginning at 9:00 PM and lasting roughly 30 minutes, ALL Internet and Networking services will be down as we install a critical upgrade to campus Internet Firewall system.

On Friday, November 7th at roughly 9:00 AM there will be an upgrade performed on the campus Bradford system which controls wired internet and network access in residence halls. There should be no noticeable outage due to this maintenance.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Thank you!

Computing Services

Issue with home and shared directories and CS Maintenance for Thursday, October 30th, 2014

Thursday, October 30th, 2014

This morning at approximately 10:30, there was a hard drive failure on our campus home and shared directory storage system. During this time, many customers may have lost connection to their home and shared directories. As of roughly 10:55, all services have been restored. If you are unable to connect to your home (x) or shared (s) drives, please reboot your computer. If you still have issues connecting, please call the helpdesk at x7741.

The following maintenance activities will take place tonight, Thursday October 30:

Employee and Tec Classrooms will receive an update to Java 7 update 71 beginning at 9:00 PM. Users are encouraged to log off but leave their computers on when leaving work today. This will assist the installation of this patch and minimize any user impact.

Beginning at 9:00 PM and lasting roughly 2 hours, ALL Banner services will be down as we install an update to the Student module. Forms, Self-Service Banner, Banner printing and all other Banner services will be unavailable during this time. Also at 9:00 PM, various updates will be installed on Banner middle-tier servers.

At 9:30 PM, we will be updating the campus storage cluster which will result in a brief outage to campus home and shared directory services.

Finally, beginning at 9:00, there will be very short outages to our employee email server as we make a configuration change. This only affects those users who have not yet migrated to Gmail.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Thank you!

Computing Services

Computing Services Maintenance for Thursday September 18, 2014

Thursday, September 18th, 2014

The following maintenance activities will take place tonight, Thursday September 18th:

Brief outages will occur for Staff Email, streaming media, Ellucian Go, and Banner AppXtender between 9 and 10pm.

Employee and Tec Classrooms will receive updates to Windows, Office, Adobe Air, Flash Firefox and LibreOffice beginning at 9:00 PM. Employees are encouraged to log off but leave their computers on when leaving work today. This will assist the installation of these security patches and minimize any problems.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Thank you!

Computing Services

Computing Services Maintenance for Thursday, September 11, 2014

Thursday, September 11th, 2014

The following maintenance activities will take place tonight, Thursday September 11th:

Beginning at 5:00 PM and lasting roughly 45 minutes, the campus Ellucian GO Mobile app will be unavailable as we perform an upgrade to version 3.0. This upgrade includes a feature enhancement which will enable notifications of holds on accounts for students. If you are interested in getting the ASU Ellucian GO app, it is available on both the Apple store and Android Play store.

Beginning at 9:00 PM and lasting roughly 2 hours, ALL Banner services will be down including Forms, Banner Web and Self-Service for an upgrade. This maintenance is required to bring us into compliance with several Federal mandates.

Also beginning at 9:00 PM and lasting roughly 2 hours, streaming.adams.edu will be down for a storage upgrade. Impact to our students should be minimal, however, videos in Blackboard that are located on this server will be unavailable at this time.

Lastly, employee and Tec Classrooms will receive updates to Adobe Flash, Thunderbird, Firefox, MS Office and Windows, LibreOffice and VLC Media Player beginning at 9:00 PM. Users are encouraged to log off but leave their computers on when leaving work today. This will assist the installation of these security patches and minimize any user impact.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Thank you!

Computing Services

Computing Services Maintenance for Thursday, August 7, 2014

Thursday, August 7th, 2014

With the start of fall semester right around the corner, Computing Services is performing several final maintenance activities in preparation. The following maintenance activities will take place tonight, Thursday August 7th:

Beginning at 5:00 PM and lasting roughly thirty minutes, we will be performing maintenance on the Banner DEVL storage system. All production Banner services will remain up during this time.

Then, at 9:00 PM until roughly midnight, we will be performing security updates and storage maintenance to several Banner and campus networking services. During this maintenance, there will be very brief outages to ALL campus services as the servers are rebooted and the storage maintenance is completed.

Lastly, at 9:00 PM Computing Services will be removing the Barracuda system out of the email flow. After this maintenance, faculty and staff will no longer receive Barracuda spam quarantine messages, but will still continue to receive Google Gmail spam quarantine messages moving forward. This is yet another step toward the full migration to Gmail for all employees that is underway.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Thank you!

Computing Services

Computing Services Maintenance for Thursday, July 31st

Thursday, July 31st, 2014

The following maintenance activities will take place tonight, Thursday July 31st:

Beginning at 7:00 PM and lasting roughly two hours, on-campus Banner forms access will be unavailable due to maintenance. Other Banner activities such as Banner Web and Self-Service will remain functional during this time.

Employee and Tec Classrooms will receive updates to Adobe Flash, Thunderbird, Firefox, and Secunia beginning at 9:00 PM. Users are encouraged to log off but leave their computers on when leaving work today. This will assist the installation of these security patches and minimize any user impact.

At 9:00 PM, we will be performing maintenance on the campus LDAP systems. This will cause a 10 minute downtime window for the password change process and account creations.

Lastly, at 9:00 PM Computing Services will be doing some maintenance on the campus trane server, OneCard manager and some back-end network systems. User impact will be minimal for this maintenance.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Thank you!

Computing Services

Computing Services Maintenance for Thursday, July 24th

Wednesday, July 23rd, 2014

The following maintenance activities will take place tomorrow, Thursday July 24th during our normally scheduled maintenance window:

At 9:00 PM, we will be performing maintenance on the campus LDAP systems as well as the Banner monitoring systems. We do not anticipate any downtime to campus services for these maintenance activities.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Thank you!

Computing Services

Announcing Gmail for Faculty/Staff – Sign up to migrate now!

Tuesday, July 22nd, 2014

First off, Computing Services wants to thank everyone who has given us feedback regarding our move to Gmail for our employees. The support was resoundingly positive, and we are excited to move this project forward. We are ready to start migrating Faculty and Staff to Gmail!  Early adopters can sign up from our ASU Google Apps Learning Center:

http://learngoogle.adams.edu

Click on the ‘Sign Up’ button and fill out the form to be added to the early adopters list. Faculty and staff will be migrated according to the order they signed up, so act quickly to get on the list! Once you are on the list, Computing Services will contact you and will assist with the migration of your existing email over to Gmail. Over the next several months, we will be working directly with departments to migrate all remaining users to Gmail.

We encourage everyone to get familiar with our ASU Google Apps Learning Center at learngoogle.adams.edu. Not only does it have helpful walk-throughs and videos for getting started with Gmail, but also great resources for Calendar, Docs, Drive, Sites, and more.

The Learning Center will continue to be updated with resources and training, and will remain available even after the Gmail migration is complete.  If you have any additional training or support needs, Computing Services is here to help!

***A few FAQs about the migration process***

Will my email address change?

–          Nope! All faculty and staff will keep an @adams.edu address

Can I still use Thunderbird?

–          Absolutely! Computing Services can help you set up your account when the migration is complete

Can I still get email on my mobile device?

–          Yes! In fact, the mobile interface for Gmail on your mobile device has some feature enhancements as well.

Here is a link to our full FAQ that has more information for you:

http://goo.gl/A4VVzR

If you have any questions about the migration process please contact the Computing Services Helpdesk at 719-587-7741 or at computingservices@adams.edu

Thanks!

ASU Computing Services

Banner Password Complexity enhancement and CS Maintenance for Thursday, July 10th, 2014

Thursday, July 10th, 2014

****Banner Password Complexity-enhanced security for ASU data****

In accordance with industry standards and to increase the protection of the personal information of our students, parents and employees, Computing Services is taking the action to enhance the complexity of passwords that are used to authenticate to the Banner system. Beginning the week of July 14, and after your current password expires, you will be required to create a new password which uses a new set of standards. Those standards will be posted on the main Banner login page.

We understand that this will create an inconvenience for our Banner users and apologize for having to take these steps. But the threat from cyber criminals to steal personal information from institutions who store sensitive data is at critical levels. As always, if you have difficulty when changing your password, the ASU Helpdesk is always available to assist you.

To make storing passwords easier, we suggest installing the ‘Password Gorilla’ password management utility. This is a tool that helps you store all of your passwords securely and is controlled by a single master password. That way you only have to remember that single master password.

https://howto.adams.edu/index.php/Password_Gorilla

http://www.fpx.de/fp/Software/Gorilla/help.html

****Maintenance for Thursday, July 10th****

The following maintenance activities will take place tonight, Thursday July 10th during our normally scheduled maintenance window:

At 9:00 PM Computing Services will be installing security patches on employee computers for the following programs: Java, Windows and Office updates. Users are encouraged to log off when leaving work for the day to assist the installation of these patches.

Beginning at 9:00 PM and lasting roughly 3 hours, we will be performing various security updates on all networking and web services. There may be very brief outages as we reboot the systems, but user impact should be minimal.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Thank you!

Computing Services


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