Entries Tagged 'maintenance updates' ↓

Computing Services Maintenance for Thursday, January 15th, 2015

Starting at 9:00 PM, Computing Services will be doing several updates and configuration changes on many of our back-end services. During this time, users will experience very brief outages to networking services, the most notable is the campus file server.

Beginning at 9:00 PM, Employee and TEC Classrooms will receive security updates to Windows. Employees are encouraged to log off but leave their computers on when leaving work for the day. This will assist the installation of these patches and minimize any impact.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Computing Services

Brief wireless networking outages today (1/13/15).

Computing Service will be doing work today to improve the reliability and capacity of the Campus Wireless Networking System.  As part of that process the main wireless networking controller will need to be reconfigured.  This reconfiguration will require rebooting the controller at least once and potentially as many as three times today.  These reboots will result in an outage of all wireless networking service on our Campus for as much as 15 minutes in some areas as both controller and access points reboot.  Services should return to normal after the system stabilizes.  This will be the only announcement today so please remind others of the situation today.  If there are any questions or concerns please contact the Help Desk at 7741. Thanks for your patience as we work to complete our preparations for the beginning of the semester.

Computing Services

Brief Network Outage tonight (1/7) & CS Maintenance for Thursday, January 8th, 2015

***All Campus Network Outage tonight, Wednesday January 7th***

This evening, beginning at 7:00 PM and lasting until roughly 8:00 PM, ALL networking services will be unavailable as we install critical, required upgrades to the campus core router. This includes Banner systems, campus internet and wifi, and file and printing services.

***Maintenance for Thursday, January 8th***

Starting at 6:00 PM and lasting until early Friday morning, we will be upgrading the campus Computing Services Helpdesk ticketing system. During this time, customers will not be able to login to the helpdesk system to enter or check the status of their workorder tickets.

Beginning at 9:00 PM, Employee and TEC Classrooms will receive updates to Flash, Reader, Acrobat and Firefox. Employees are encouraged to log off but leave their computers on when leaving work for the day. This will assist the installation of these patches and minimize any impact.

Also beginning at 9:00 PM, Computing Services will be applying updates to various Banner back-end servers. Brief reboots of these services will occur, but impact to our customers should be minimal.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Thank you and Happy New Year!

Computing Services

Easier way to access your campus Google Drive account

In an attempt to simplify access to Google Drive, ASU Computing Services has created a new web alias. If you open a web browser and go to http://drive.adams.edu, you will go directly to ASU’s Google Drive login. This replaces the older alias http://docs.adams.edu. If you have bookmarked this previously, you may need to update your bookmark to point to http://drive.adams.edu

If you have any questions or need any assistance please contact Computing Services at 719-587-7741 or at computingservices@adams.edu
Thanks, and have a great weekend!

Banner Maintenance Outage this Saturday & CS Maintenance for Thursday, November 20th, 2014

***All Banner Systems Outage this Saturday, 11/22/14***

This Saturday, beginning at 8:00 AM and lasting until roughly 6:00 PM, ALL Banner systems will be unavailable as we install critical, required upgrades to the Banner infrastructure. This includes Banner Web, Forms, Self-Service Banner, School Services and any other Banner-specific systems.

***Maintenance tonight, Thursday November 20th***

Beginning at 9:00 PM, Employee and TEC Classrooms will receive an update to iTunes as well as some critical zero-day exploit security patches. Employees are encouraged to log off but leave their computers on when leaving work for the day. This will assist the installation of these patches and minimize any impact.

Also beginning at 9:00 PM, Computing Services will be applying security updates to various Windows and back-end servers. Brief reboots of these services will occur, but impact to our customers should be minimal.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Thank you!

Computing Services

Brief Internet Outage Tonight- Computing Services Maintenance for Thursday, November 6th, 2014

The following maintenance activities will take place tonight, Thursday November 6th:

Beginning at 9:00 PM and lasting roughly 30 minutes, ALL Internet and Networking services will be down as we install a critical upgrade to campus Internet Firewall system.

On Friday, November 7th at roughly 9:00 AM there will be an upgrade performed on the campus Bradford system which controls wired internet and network access in residence halls. There should be no noticeable outage due to this maintenance.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Thank you!

Computing Services

Issue with home and shared directories and CS Maintenance for Thursday, October 30th, 2014

This morning at approximately 10:30, there was a hard drive failure on our campus home and shared directory storage system. During this time, many customers may have lost connection to their home and shared directories. As of roughly 10:55, all services have been restored. If you are unable to connect to your home (x) or shared (s) drives, please reboot your computer. If you still have issues connecting, please call the helpdesk at x7741.

The following maintenance activities will take place tonight, Thursday October 30:

Employee and Tec Classrooms will receive an update to Java 7 update 71 beginning at 9:00 PM. Users are encouraged to log off but leave their computers on when leaving work today. This will assist the installation of this patch and minimize any user impact.

Beginning at 9:00 PM and lasting roughly 2 hours, ALL Banner services will be down as we install an update to the Student module. Forms, Self-Service Banner, Banner printing and all other Banner services will be unavailable during this time. Also at 9:00 PM, various updates will be installed on Banner middle-tier servers.

At 9:30 PM, we will be updating the campus storage cluster which will result in a brief outage to campus home and shared directory services.

Finally, beginning at 9:00, there will be very short outages to our employee email server as we make a configuration change. This only affects those users who have not yet migrated to Gmail.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Thank you!

Computing Services

Computing Services Maintenance for Thursday September 18, 2014

The following maintenance activities will take place tonight, Thursday September 18th:

Brief outages will occur for Staff Email, streaming media, Ellucian Go, and Banner AppXtender between 9 and 10pm.

Employee and Tec Classrooms will receive updates to Windows, Office, Adobe Air, Flash Firefox and LibreOffice beginning at 9:00 PM. Employees are encouraged to log off but leave their computers on when leaving work today. This will assist the installation of these security patches and minimize any problems.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Thank you!

Computing Services

Computing Services Maintenance for Thursday, September 11, 2014

The following maintenance activities will take place tonight, Thursday September 11th:

Beginning at 5:00 PM and lasting roughly 45 minutes, the campus Ellucian GO Mobile app will be unavailable as we perform an upgrade to version 3.0. This upgrade includes a feature enhancement which will enable notifications of holds on accounts for students. If you are interested in getting the ASU Ellucian GO app, it is available on both the Apple store and Android Play store.

Beginning at 9:00 PM and lasting roughly 2 hours, ALL Banner services will be down including Forms, Banner Web and Self-Service for an upgrade. This maintenance is required to bring us into compliance with several Federal mandates.

Also beginning at 9:00 PM and lasting roughly 2 hours, streaming.adams.edu will be down for a storage upgrade. Impact to our students should be minimal, however, videos in Blackboard that are located on this server will be unavailable at this time.

Lastly, employee and Tec Classrooms will receive updates to Adobe Flash, Thunderbird, Firefox, MS Office and Windows, LibreOffice and VLC Media Player beginning at 9:00 PM. Users are encouraged to log off but leave their computers on when leaving work today. This will assist the installation of these security patches and minimize any user impact.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Thank you!

Computing Services

Computing Services Maintenance for Thursday, August 7, 2014

With the start of fall semester right around the corner, Computing Services is performing several final maintenance activities in preparation. The following maintenance activities will take place tonight, Thursday August 7th:

Beginning at 5:00 PM and lasting roughly thirty minutes, we will be performing maintenance on the Banner DEVL storage system. All production Banner services will remain up during this time.

Then, at 9:00 PM until roughly midnight, we will be performing security updates and storage maintenance to several Banner and campus networking services. During this maintenance, there will be very brief outages to ALL campus services as the servers are rebooted and the storage maintenance is completed.

Lastly, at 9:00 PM Computing Services will be removing the Barracuda system out of the email flow. After this maintenance, faculty and staff will no longer receive Barracuda spam quarantine messages, but will still continue to receive Google Gmail spam quarantine messages moving forward. This is yet another step toward the full migration to Gmail for all employees that is underway.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Thank you!

Computing Services