Entries from September 2013 ↓

Wifi outages and Banner Maintenance tonight (9/19) and Saturday (9/21)

The following maintenance activities will take place Thursday September 19, 2013 during our normally scheduled maintenance window beginning tonight at 9:00 PM and also Saturday, September 21st:

***Thursday Maintenance***

At 9:00 PM and lasting roughly one hour, we will be upgrading the campus wireless Aruba controller system to add additional licensing. During this time, all wireless networking services on campus will be down and inaccessible. Students may go to either the SUB or McDaniel Hall 24-hour computer labs if network access is critical during this time.

Also at 9:00, we will be updating the firmware on several campus network switches including many switches in the Residence Halls and one switch in Richardson Hall. There will be various outages to each of these locations beginning at 9:00 PM and should be completed no later than midnight.

Employee and TEC Classroom computers will receive critical security patches for Windows, Flash, Adobe Reader, and Shockwave beginning at 9 PM. Employees are encouraged to log out and leave their computers on when leaving for the day. This will enable these updates to run overnight and minimize any impact to our users.

Finally, at 9:00 PM, Self-Service Banner will be down for roughly 3 hours while we perform maintenance on this system. During this time, students will not be able to use School Services.

***Saturday Maintenance***

Beginning at 8:00 AM and lasting until roughly 1:00 PM, all Banner services will be unavailable while we perform several upgrades to the Banner Financial Aid module, Payroll, Finance and other modules.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Thank you,

Computing Services

CS Maintenance tonight, Thursday September 12th

The following maintenance activities will take place Thursday September 12, 2013 during our normally scheduled maintenance window beginning at 9:00 PM:

At 9:00 PM, we will be rebooting the BGP service which will cause approximately 5 minutes of downtime for anyone trying to connect to the Internet from on-campus.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Thank you,

Computing Services

Information regarding improvements to printing in computer labs

First of all, we hope everyone’s semester is off to a good start. We at Computing Services wanted to let all returning students know of some major changes and improvements we made to printing in the student computer labs over the summer. Below are the details:

Due to requests from students, we have increased the semester-based print credit from $25 up to $30 per semester. Students have also been asking us to be more “green” so we have enabled double-sided printing (duplex) for all printers in the labs. In addition, to save print credit, we are charging the same price for a double-sided black and white print as we used to charge for single-sided (.05 per page).

Another request we have received is to provide more information on what was printed. Now when a student logs in to both PCs and Macs there is a green floating window called PaperCut that shows them their current balance. This gets updated every time a student prints. By clicking on the Details link on the PaperCut window it opens a web browser. Once the student enters their username and password, they can view more detailed information, Transaction History, Transfer money to another user, and see Recent Print Jobs.

One final capability that students have asked for is the ability to use Web-Based printing. With the move to PaperCut, students can print from their residence hall, mobile device, or any Internet-connected device to any lab printer on campus. For more information on how to use Web print see:

https://howto.adams.edu/index.php/Printing_in_the_Labs

As always, if you have any questions regarding this or anything else related to student technology on campus, please do not hesitate to call the ASU Computing Services Help Desk at 719-587-7741 or email us at computingservices@adams.edu

Have a great day!

Computing Services

CS Maintenance tonight (9/5/13) and Banner Maintenance Saturday

The following maintenance activities will take place Thursday September 5, 2013 during our normally scheduled maintenance window beginning at 9:00 PM:

At 9:00 PM, we will be installing critical security patches on our Microsoft Active Directory and Print Servers. Interruption to Active Directory and printing functions should be minimal.

***Banner Maintenance on Saturday, September 7th***

Beginning at 9:00 AM on Saturday, all Banner services will be unavailable for roughly one hour. This is required for us to replace a faulty hard disk drive in the main database server.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Thank you,

Computing Services