Entries from July 2013 ↓

Banner and Computing Services Maintenance for tonight, 7/25/2013

The following maintenance activities will take place Thursday July 25th, 2013 during our normally scheduled maintenance window beginning at 9:00 PM:

Banner Maintenance:

At 9:00 PM, all Banner services including forms, Banner Printing, Self-Service Banner, and Student Services will be down for roughly two hours due to a required upgrade to the Banner General and Financial Aid modules.

New Campus File Server:

Also beginning at 9:00 PM, we will be migrating campus to our new myfiles.adams.edu file server. All your home and shared directories should be mapped automatically when you log in on Friday. If you do not see your home and shared drives, please reboot. If you still cannot see your directories, please call the Helpdesk at 7741.

With the new file server comes an upgraded web interface for accessing your files! The website remains the same: https://myfiles.adams.edu

Check out our wiki for instructions on using the upgraded interface:

https://howto.adams.edu/index.php/Myfiles.adams.edu_for_Students_and_Staff

Campus Print Server Migration:

All employee computers will run a script silently that will migrate your existing network mapped printers to the new print server. Local printers and banner printers will not be effected. You should notice that srvprn2 changes to srvprn3 in the printer name. You will not need to manually re-map your network printers.

The new print server uses new drivers, so the print properties windows may look slightly different. If you notice any issues please contact us at computingservices@adams.edu or at x7741.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Thank you,

Computing Services

 

Account terminations for students no longer active at ASU

Computing Services is in the process of deleting accounts of students who are no longer actively admitted or registered for classes, and have not been for over a year. With all of the recent phishing and spam emails that have been floating around trying to convince users to click a link or enter their username and password into a form, we realize that students may think that the warning message we send out is not legitimate. In hopes of providing as much notice as possible regarding these upcoming account deletions, Computing Services is publishing the text of the warning message below. Please note that we will NEVER ask users to reply to an email or click a link to provide their account information. Instead, we have provided our direct telephone number to the helpdesk so that students can call us directly to verify that this is a legitimate message.

*****Sample Account Termination Message*****

Dear Student-Name,

 

You are receiving this email message because our records indicate that you are no longer an active student, and have not enrolled in any classes at Adams State University for three or more consecutive semesters. Due to this inactivity, Computing Services is performing an account deletion on your student account scheduled in 14 days. If this information is incorrect, and you are currently enrolled as a student at ASU, please call our ASU Computing Services Help Desk directly at 719-587-7741 so that we can update your record and keep your account

active. You may also reply to this email indicating that this is in error, and we can schedule a conversation with a Help Desk assistant to update your records.

 

Remember, ASU will NEVER ask for your password over email or the phone. If you ever doubt the legitimacy of a message, you should not reply to the message, but instead call the known phone number or visit the website you know to be authentic. We will be posting messages regarding

this account deletion to the Computing Services Blog page and the Campus Announcements page on the University One Stop page.

 

If you have any questions, please call the ASU Computing Services Help Desk directly at 719-587-7741.

 

Thank you,

 

Computing Services

 

CS Maintenance for Thursday, July 18, 2013

The following maintenance activities will take place Thursday July 18th, 2013 during our normally scheduled maintenance window beginning at 9:00 PM:

-Employee and TEC Classroom computers will receive critical security patches for Windows, Firefox, VLC, Flash, Adobe Reader, Shockwave and iTunes beginning at 9 PM. Employees are encouraged to log out and leave their computers on when leaving for the day. This will enable these updates to run overnight and minimize any impact to our users.

-At 9 PM, we will be installing a few small software packages on our Banner system. Overall impact is expected to be very minimal to our users.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Thank you,

Computing Services

CS Maintenance for Thursday, July 11, 2013

The following maintenance activities will take place tonight, Thursday July 11th, 2013 during our normally scheduled maintenance window beginning at 9:00 PM:

-Several of our back-end Microsoft Servers will receive critical security patches, which will require them to reboot shortly after 9:00 PM. User impact should be very minimal.

-At 9 PM, we will be applying security patches to the campus blog server, email list server, and the how-to wiki server which will cause these servers to reboot. Overall impact is expected to be very minimal to our users.

Computing Services thanks you for your patience and understanding as we perform these critical maintenance activities. As always, if you have any questions, please call the ASU Computing Services Helpdesk at 7741 or contact us via email at computingservices@adams.edu

Thank you,

Computing Services