Entries from September 2012 ↓

Computing Services Maintenance for Thursday, 9/27 & Banner Downtime this Sunday, 9/30

The following maintenance activities will take place beginning at 9 PM during our normally scheduled maintenance window:

-Employee computers will receive extremely critical zero-day security patches. Employees are encouraged to log out of their computers but leave them turned on when leaving work for the day to ensure these critical patches get applied as soon as possible.

-Beginning at 9 PM, Computing Services will be performing Operating System upgrades on the Faculty Email server and administrative password change server. Faculty and Staff will experience roughly 30 minutes of downtime to email during this time.

**** Banner Upgrade this Sunday, 9/30 ****

-All Banner services will be unavailable beginning at 8 AM and lasting until roughly 6 PM as we perform an upgrade to the Banner system. This outage affects all Banner services such as Forms, School Services, Banner Printing, BDMS, etc. This upgrade is another necessary step required to keep our systems in compliance and continue toward the major upgrade to Banner 9 within the next 18 months or so.

We thank you for your patience and apologize for any inconvenience these upgrades and outages may cause. As always, if you have any questions or concerns, please do not hesitate to call the ASU Computing Services Help Desk at 719-587-7741 or contact us via email at computingservices@adams.edu

Thanks and have a great day,

Computing Services

 

Campus-wide Internet Outage and Upgrade this Saturday (9/22)

Beginning at 10:00 AM this Saturday, September 22nd, ALL Internet services will be down for all of campus as Computing Services performs a migration to a new, faster Internet connection. This includes Internet outages to the Residence Halls, Campus Computer labs, employee offices and access to any of the locally hosted ASU servers. If you have homework assignments or tasks that are due on Saturday, we strongly urge you to complete and submit them prior to 10:00 AM, or make arrangements with your instructors. The length of the outage is unknown, but Computing Services will be making every effort to complete the upgrade before the end of the day on Saturday.

This new Internet connection is the first of two major upgrades and improvements that we are making to our Internet bandwidth. The campus bandwidth will be increased from 155 MBps up to 200 MBps, which should significantly improve our ability to meet the increasing demand for Internet bandwidth. In the very near future, we will be adding an additional 155 MBps of bandwidth to the campus, increasing the available bandwidth up to 355 MBps, which is more than double the Internet bandwidth that we currently have. This second upgrade will also bring redundancy to our Internet connection, which will further improve the reliability and availability of network and Internet services for our campus.

If you have any questions, please contact the ASU Computing Services Help Desk directly at 719-587-7741 or via email at computingservices@adams.edu. We apologize for any inconvenience that this outage may cause, but we are extremely pleased to be making strides in improving the overall Internet connection and experience for all of our customers.

Thank you,

Computing Services

Network connection issues-

Computing Services is currently troubleshooting some issues that we have seen in which computers and mobile devices suddenly can no longer access the network or Internet. If you have problems connecting to the network or the Internet, please reboot your computer, as this should re-establish your connection. If, after a reboot you still are having trouble, please contact the ASU Computing Services Help Desk at x7741 for assistance. We apologize for this inconvenience and thank you for your patience as we work to find a permanent solution to this issue.

Computing Services

Computing Services Maintenance Activities for Thursday, September 6, 2012

Greetings from the Computing Services Department. Now that the initial rush from the beginning of the semester has subsided, Computing Services must perform some key, critical maintenance and security patching to various campus systems to ensure their continued security and availability. The following maintenance activities will take place during our regularly scheduled maintenance window:

-All employee PCs will receive critical Windows, Adobe, and Google Chrome security patches and upgrades beginning at 9 PM. All employees are asked to please log out but leave your computer turned on when leaving work for the day to assist with these critical patches.

-All Banner services (including forms, School Services, etc) will be unavailable as we perform critical upgrades to these systems. All Banner users are strongly encouraged to log out of Banner when leaving work for the day. Anticipated downtime is from 8:30 PM until Midnight.

-There will be brief outages to all Microsoft Servers and campus web services beginning at 9 PM as security and system patches are installed. All services are anticipated to be back up and operational by midnight if not sooner.

The Computing Services Department thanks you for your cooperation and understanding as we perform these maintenance activities. We know that there is never a perfect opportunity to take systems down, and appreciate your patience as we work to keep all of these critical services running, secure and available for all of our campus customers. If you have any questions or concerns, please contact the ASU Computing Services Help Desk at x7741 or via email at computingservices@adams.edu

**Phishing Warning**

Please remember that Computing Services will NEVER ask you to give your username and password, or ‘verify’ your account information through email. There continues to be an onslaught of these phishing attempts sent to many of our users. If you are ever in doubt of the legitimacy of an email, please DO NOT REPLY to the message, instead, contact the Help Desk to obtain further assistance in determining if the message is legitimate.

Thanks and have a great day,

Computing Services