Archive for June, 2012

Computing Services Maintenance for Thursday, June 28th and Campus PC Inventory

Wednesday, June 27th, 2012

The following scheduled maintenance activities will take place during this week’s maintenance period:

-The campus Banner Web server Marilyn will be shutdown and migrated from the old VMWare cluster to the new cluster beginning at 8:00 PM and lasting through around midnight. During this time, Banner Web Services will be unavailable to the campus community. This is the final VM Migration from the older cluster to the new VMWare cluster.

-Starting at 9 PM, the campus Streaming Media server will be replaced with a newer server. Anticipated downtime is from 9 PM until roughly 9:30 PM.

-Also starting at 9 PM, the campus blog server, email list server, and how-to wiki server will receive critical security updates. Estimated downtime is roughly 15 minutes.

***Campus Employee Computer Inventory***

Beginning this week, Computing Services will be conducting an inventory of all computers on campus. Student workstudies will be coming through your department to make sure that all computers are labeled properly and in our database. Inventoring a computer will take only a few minutes. Your computer may be inventoried when you are not at your desk, we ask that if you are going to be away from your desk for an extended amount of time you log out to ensure that the inventory process does not disturb anything you may be working on.

If you have an Adams State laptop please bring it by the Computing Services building at your convenience so it can be inventoried and updated.

Thanks for your support as we continue to update and improve the services we provide to the campus. If you have any questions or concerns, please don’t hesitate to call the ASU Computing Services Help Desk at x7741 or contact us via email at computingservices@adams.edu

Computing Services

New client software for ASU employee computers

Monday, June 25th, 2012

Computing Services will be migrating all ASU employee computers to a new management server the week of 6/25/12. The management server, System Center Configuration Manager 2012 (or SCCM 2012) is the system that is used to push all Windows updates, software updates, and new applications. You may get a popup notification that new software is being installed. No reboot will be required.

A new feature of SCCM 2012 is the Software Center, where Computing Services can publish optional installs of software, such as Office 2010. Rather than calling the HelpDesk when you would like to install software, you can install it yourself from the Software Center. Only programs we have built and tested will show up in the Software Center. Right now there are only a few programs listed, but we hope to offer more self-installable programs in the future. We welcome suggestions if there are programs you would like to see there!

After your computer has received the update to the new server you can find the Software Center by going to Start > All Programs > Microsoft System Center 2012 > Software Center.

If you have any questions please contact the ASU Helpdesk at x7741 or contact us via email at computingservices@adams.edu

Thank you,

Computing Services

Computing Services Maintenance for Thursday, June 21st

Thursday, June 21st, 2012

The following scheduled maintenance activities will take place during this week’s maintenance period:

-The campus Xtender (BDMS) server will be shutdown and migrated from the old VMWare cluster to the new cluster beginning at 7:00 PM. Immediately following the completion of this transition, Raven, the Banner forms server will be shutdown and migrated to the new VMWare cluster as well. Being that Xtender is not used after working hours, we’ve moved the maintenance start time up in order to complete these migrations by around midnight.

Thank you for your continued support and understanding as we press on with our improvements to the stability and reliability of our Banner environment. If you have any questions or concerns, please don’t hesitate to call the ASU Computing Services Help Desk at x7741 or contact us via email at computingservices@adams.edu

Computing Services

Computing Services Maintenance for Thursday, 6/14/2012- Banner INB Change

Wednesday, June 13th, 2012

The following maintenance activities will take place after 9 PM during our normally scheduled maintenance window:

-ASU will be converting from the old Banner INB to the new Banner INB connection for PROD on Thursday Night 6/14. By now Banner users should have tested the new connection to the DEVL database. If you have not yet done so, be sure to do that this week. By going through the DEVL connection process, you will setup your browser to work properly once we make the switch to prod.

-As part of this migration, users running Windows 7 will receive a new icon to Banner INB, and will also have the ‘Devl’ and Opera shortcuts removed automatically. Employees are encouraged to log out, but leave your computer turned on when leaving work on Thursday.

For the full announcement that was sent to all Banner Users, please see below.If you have any questions or concerns, please feel free to call the ASU Computing Services Help Desk at x7741 or via email at computingservices@adams.edu

Thank you,

Computing Services

***Full Announcement***

Below is the original BUGS message regarding this change for those that need to review.

As part of the hardware and software migration towards Banner 9, the banner login (INB) interface will be changing. To assist with this change, we will update only the ‘DEVL’ login initially followed by ‘PROD’ in a couple of weeks. This will allow you to test your desktop on DEVL and resolve any issues before you would need to use it for PROD.

We will be changing the DEVL login on Monday, May 21. We ask that you login to DEVL during that week and test your ability to connect to DEVL. Follow the instructions for your desktop windows system, either XP or Windows 7.

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WINDOWS XP USERS

If your computer is running on windows XP, you can test the login anytime starting May 21 by launching your current banner INB (Internet Explorer) program and selecting the DEVL radio button. You will likely have to

answer some prompts as it re-configures itself, such as allowing a java applet to run.

Specific instructions can be found at:

https://howto.adams.edu/index.php/Inital_Login_to_Banner

The PROD radio button will continue to function as normal.

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WINDOWS 7 USERS

If you are running on windows 7:

A new IE (Internet Explorer) INB icon will be pushed out to your desktop during the week of May 21. Watch for that icon to appear on your desktop. When it arrives, follow the same procedures as for the XP users, namely, launch the new IE INB, select the DEVL radio button and follow the instructions at this link.

https://howto.adams.edu/index.php/Inital_Login_to_Banner

Caution: Do NOT select the PROD radio button, it will not work and may cause IE to crash.

Please continue to use the Opera browser to access PROD during this period.

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ALL USERS

If you have problems, please contact the help desk at x7741.

Thank you

 

Computing Services Maintenance for Thursday, 6/7/2012 and Important Information for Departmental Email Account Managers

Thursday, June 7th, 2012

The following maintenance activities will take place after 9 PM during our normally schedule maintenance window:

-Important security and Operating System updates will be installed on the how-to wiki server, campus listserv, campus LDAP servers, and other web services. These systems will require a reboot, but users are anticipated to experience less than 5 minutes of service interruption.
-An upgrade to the campus VM storage arrays will be performed resulting in a brief outage to the blogs server and portions of the Student One Stop pages. This upgrade is being done to improve performance of our storage arrays.

*** Important Information for Managers of Departmental Email Accounts ***

If you are responsible for the management of a departmental email account (such as ‘ascoffice@adams.edu’) please click the link below to read the instructions for the renaming process due to the University name change:

http://blogs.adams.edu/computing/?p=521

If you have any questions or concerns, please call the ASU Computing Services Help Desk at x7741.

Thank you,

Computing Services

Departmental Email Accounts and the change from ASC to ASU

Thursday, June 7th, 2012

The message below was sent to the managers of ASU Departmental Email Accounts. Please read and follow the steps if you are the person responsible for updating the name of the account.

****************************************************

Greetings,

You are receiving this email because, according to our records, you are the person responsible for managing a departmental email account. Typically, these email accounts start with “asc,” such as “asccompserv@adams.edu”  and are used for coordinated       communication with students and customers. If you are no longer the person responsible for managing this departmental email account, please forward this message to the person who is, or call the help desk at x7741 so that we can update our records.

With the recent change from ASC to ASU, Computing Services has been developing a process to deal with the renaming of these departmental accounts. Below is the step-by-step process that we ask the managers of these accounts to follow in order to update the email address:

  1.           Choosing a new email account name- In a recent Cabinet meeting, it was agreed that the recommended naming       convention for departmental email accounts would be as follows: Whenever possible, choose a single word, or two words that accurately describes your department/area, and remove the “ASC” completely. For example, if the current email address is “ascadmissions@adams.edu,” we would suggest using simply admissions@adams.edu or if the current email address is ascstuaffair@adams.edu, we would suggest studentaffairs@adams.edu. The intent of this recommendation would be to make these email addresses simple, and avoid using shortened words or abbreviated departmental names whenever possible. However, if there is a compelling reason to include “ASU” as the prefix such as asuathletics@adams.edu, this is permitted as well. **NOTE- Please consider potential conflicts with other departments on campus when deciding on the new account name. For instance, heal@adams.edu might be obvious as the Higher Education Administration & Leadership program,       but could be confused with something in the nursing program. If you think there may be conflicting names, please communicate with the other departments to coordinate.
  2.           Submit a work ticket to Computing Services. To submit  a ticket directly, please visit http://helpdesk.adams.edu,       login with your Adams State username and password, and create a ticket under the “email” queue. If you have further questions or would prefer assistance in submitting the ticket, please call the help desk at 7741 and our help desk staff can enter the ticket for you. Be sure to indicate the existing email address as well as the new email address you are requesting. If you manage multiple departmental email accounts, you may put them all under one work ticket.
  3.           Follow the progress of the ticket. Once the ticket is opened, our email administrator will begin the process of renaming       the departmental account. Watch your email for updates from our helpdesk ticketing software which will keep you informed of the progress.
  4.        If you receive a “bad username or password” failure trying to log into your account after submitting a ticket to have your account renamed, please try logging in again using the new account name with the same password before contacting the helpdesk.
  5.           Forwarding and “bounce” messages. In order to make this transition smoother for our customers, we will be setting an       automatic forwarding of emails that are sent to the old account to the new account. We will also be sending the original sender of the message a “bounce” message that will ensure them that their message was delivered, but that they should       update their address book with the new email address. The forwarding and bounce messages for all of the campus’s departmental accounts will be in place through January 1st, 2013.

If you have any questions regarding this process or would like assistance, please call the ASU Computing Services Help Desk at extension 7741.

Thank you,

Computing Services


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